Content Designer (CMS & Content Platform)
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Content Designer (CMS & Content Platform), 12-Month Contract, Hybrid Toronto
I’m hiring a Content Designer for one of Canada’s Big 5 banks. The role sits on the team that owns the bank’s enterprise content management system, the platform behind its digital channels. This is a backfill for an internal promotion, so you’d be stepping into a proven role inside a content design practice that’s growing.
The job is equal parts content systems and enablement. You’d connect Experience Design, Digital Marketing, and Delivery, and help the people who build pages every day work faster with fewer defects.
What you’ll do
- Partner with developers and designers to build new CMS modules and improve the Contentful platform
- Bring CMS strategy into the design process early, so experiences are reusable, governed, and ready to build
- Coach and onboard Content Authors, Digital Marketers, Content Designers, and Product Designers on the CMS and authoring best practices
- Triage and troubleshoot questions in the CMS help channel, and escalate issues when needed
- Write and maintain CMS documentation that people actually use
- Find platform improvements by working with authors, design, and architecture teams
What you bring
- 4+ years in content design, content strategy, or a UX-adjacent field
- Hands-on experience with an enterprise CMS. Contentful is a plus; AEM, Sitecore, or similar platforms carry over well
- Comfort reading HTML to diagnose content and formatting issues
- Practical knowledge of accessibility standards (WCAG, AODA) as they apply to content
- Experience training, onboarding, or writing documentation for non-technical users
- Sharp eye for detail, and experience running or contributing to cross-functional workshops
- A degree in Communications, Journalism, UX Design, or a related field, or equivalent experience
Instructional design, e-learning, or digital content backgrounds are welcome. Many strong people in this work came to it from there.
The details
- 12-month contract
- Hybrid, 2 days/week in downtown Toronto
- 40/hr-55/hr (max t4 rate- 47/hr, max c2c rate- 55/hr)
Does this sound like you? Then apply ASAP!!!
More about this job
Responsibilities
Partner with developers and designers to build and improve CMS modules and the Contentful platform, incorporating CMS strategy early so digital experiences are reusable, governed, and build-ready. Train and support platform users, maintain practical documentation, troubleshoot CMS questions, and identify improvements with authors, design, and architecture teams.
Requirements
Requires at least four years of experience in content design, content strategy, or a UX-adjacent field, along with hands-on experience using an enterprise CMS and the ability to read HTML. Candidates should understand WCAG and AODA accessibility requirements for content and have experience training or onboarding non-technical users, writing documentation, and contributing to cross-functional workshops; a relevant degree or equivalent experience is requested.
Skills
- Content Design
- Content Strategy
- Contentful
- HTML
- Accessibility Standards
- WCAG
- AODA
- CMS Documentation
- Training and Onboarding
- Cross-Functional Workshops
- Content Authoring
- Troubleshooting
- Digital Content
- Instructional Design
Visa sponsorship
Not detected in the job text
Categories
- Art & Design
- Technology
- Creative & Media
- Marketing
Keywords
- Content Design
- Content Strategy
- Contentful
- CMS
- Adobe Experience Manager
- AEM
- Sitecore
- HTML
- WCAG
- AODA
- Accessibility
- Content Authoring
- CMS Modules
- CMS Strategy
- Digital Marketing
- Experience Design
- Delivery
- Documentation
- Training
- Onboarding
- Troubleshooting
- Cross-Functional Workshops
- Instructional Design
- E-Learning
- Digital Content
- Content Governance
- Reusable Experiences