Senior Content Designer

Senior Content Designer - 12-Month Contract

Location: Toronto, ON

Work Arrangement: Hybrid - 2 days onsite per week + alternating Fridays

Contract: 12 months (with potential to extend and convert)

Start Date: ASAP

Hourly Pay:

T4: $58–62/hr

IC: $68–74/hr

Industry: Financial Services

What You’ll Do

• Create content for digital products and experiences, including UI copy, onboarding, notifications, error messages, guidance, and educational content.
• Partner with Product, UX, Research, Development, and other cross-functional teams throughout the product lifecycle.
• Transform complex product concepts, requirements, and information into clear, actionable customer-facing content.
• Define content structure, hierarchy, terminology, messaging, and information organization.
• Use customer research, usability testing, and feedback to evaluate and improve content.
• Collaborate in Agile ceremonies, design sprints, workshops, and working sessions.
• Use Figma and other content/design tools to develop, iterate, and document content solutions.
• Help maintain consistency across voice, tone, terminology, content patterns, and standards.
• Contribute to content governance, including documentation, approvals, prioritization, and ongoing updates.
• Partner with accessibility teams to ensure content follows plain-language and digital accessibility principles.
• Identify opportunities to improve existing experiences, user flows, and information architecture.
• Manage multiple priorities while maintaining a strong focus on customer needs and experience.
• Present content recommendations and decisions to stakeholders across different functions.
• Help evolve content design practices, standards, and quality expectations across the product organization.

What You Bring

• 5+ years of experience in Content Design, UX Writing, or a closely related field.
• Strong experience creating content for digital products and customer-facing experiences.
• Advanced proficiency with Figma.
• Experience working within Agile product environments and collaborating with technical teams.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent written and verbal communication skills.
• A proactive mindset with the ability to identify gaps, questions, and opportunities early.
• Strong ability to bring clarity to complex or ambiguous problems through content strategy and precise language.
• Understanding of how content, structure, terminology, and language influence user comprehension and decision-making.
• Ability to make thoughtful language decisions based on audience, context, intent, and desired outcomes.
• Ability to work independently while contributing effectively within a collaborative team.
• Strong organization and prioritization skills in a fast-moving environment.

Nice to Have

• Experience working within financial services or another highly regulated industry.
• Experience designing conversational or system-generated experiences.
• Experience developing content standards, frameworks, or quality guidelines.
• Background creating educational or instructional content.
• Experience working with enterprise products and complex stakeholder environments.
• Knowledge of WCAG and digital accessibility best practices.