ServiceNow Developer

Senior ServiceNow Developer – CMDB, HAM & SAM (Contract)

Our client, one of Canada’s Big 5 banks, is looking for a Senior ServiceNow Developer to join their platform team on contract. This is a backfill for a hands-on development role focused on CMDB, Hardware Asset Management, Software Asset Management and enterprise inventory management. You’ll design, build and optimize ServiceNow solutions that improve CMDB health, asset visibility and data quality across a large enterprise environment.

This is a development role, not an administrator role. It’s a good fit if you like owning the build, from identification and reconciliation rules to integrations with endpoint and procurement platforms.

Contract details

• Duration: ASAP start through April 30, 2027, with possible extension
• Possibility of conversion to full-time
• Hybrid: 2–3 days per week onsite in downtown Toronto (Eaton Centre area)
• Hours: 8:30 a.m. – 5:00 p.m.
• Pay: 75/hr-105/hr (max T4 rate-90/hr, max C2C rate- 105/hr)

What you’ll do

• Design, implement and enhance CMDB data models, CI class structures, CI lifecycle processes, and identification and reconciliation rules
• Drive CMDB health work across completeness, correctness, compliance and relationship integrity
• Configure and extend HAM and SAM, including hardware lifecycle (procurement, deployment, transfers, disposal), software normalization, entitlement management and license reconciliation
• Build and customize solutions with Business Rules, Script Includes, Client Scripts, UI Policies, Catalog Items, Flow Designer and IntegrationHub
• Implement and support Discovery and Service Mapping, and build integrations with external systems through REST APIs, IntegrationHub and MID Servers
• Troubleshoot CMDB and asset data issues across multiple data sources
• Turn business requirements into technical designs and architecture recommendations, and document configurations and design decisions

What you bring

• 5+ years of ServiceNow development and implementation experience in enterprise environments
• Proven experience with CMDB design, governance and administration
• Hands-on experience implementing or supporting HAM, SAM, Discovery and Configuration Management
• Experience with CMDB Data Manager, IRE, IntegrationHub, Flow Designer, REST/SOAP APIs and MID Servers
• Deep understanding of ServiceNow platform architecture, asset lifecycle management and configuration management practices
• Experience integrating ServiceNow with endpoint management, procurement, discovery or infrastructure platforms
• Comfortable working directly with stakeholders to gather requirements and recommend solutions

Nice to have

• ServiceNow CSA, CAD, or CIS certifications in HAM, SAM, Discovery or CMDB
• Experience leading CMDB transformation or inventory accuracy initiatives