VP, KYC Client Enablement - Banking client
Contract: 12 months with potential to extend
Hybrid – Toronto; in office every other day (2 days one week, 3 days the next week)
Hourly Pay:
T4: 55-60
IC: 67 - 72
What You'll Be Responsible For
- KYC Program & Operational Leadership
- Lead the end-to-end KYC program, covering New-to-Bank onboarding, periodic reviews, and client lifecycle management.
- Oversee the timely and accurate completion of customer due diligence activities in accordance with regulatory requirements and internal policies.
- Monitor program performance, case inventories, turnaround times, productivity, quality, and key risk indicators.
- Ensure operational targets and service-level commitments are consistently achieved.
- Team & Third-Party Vendor Management
- Lead, coach, and develop an onshore team of four employees while overseeing approximately 200 offshore contractor resources.
- Manage external consulting partners responsible for executing KYC onboarding and refresh activities.
- Establish performance expectations, service-level agreements, quality standards, and governance routines.
- Monitor vendor performance, identify delivery gaps, and implement corrective actions.
- Resolve escalations involving operational capacity, quality, productivity, and service delivery.
- Senior Stakeholder & Relationship Management
- Serve as the primary point of contact for KYC-related matters across Business, AML, Compliance, Risk, Operations, and senior leadership.
- Build strong partnerships with Commercial Banking and Capital Markets stakeholders.
- Facilitate governance meetings and communicate program performance, risks, issues, and strategic priorities.
- Influence cross-functional partners to resolve challenges and maintain alignment with business objectives.
- Client Outreach & Escalation Management
- Oversee client outreach initiatives related to KYC requirements, regulatory reviews, and ad hoc requests.
- Manage complex and sensitive client escalations, ensuring timely resolution and effective communication.
- Balance regulatory obligations with the overall client experience.
- Act as the escalation point for issues raised by clients, business partners, and external consulting firms.
- Risk Management & Continuous Improvement
- Identify operational risks, control gaps, process inefficiencies, and emerging delivery challenges.
- Lead root cause analysis and coordinate remediation activities with relevant stakeholders.
- Drive process improvements, workflow standardization, and automation opportunities.
- Develop and maintain procedures, playbooks, governance documentation, and management reporting.
- Support the transition from Fenergo to CM CIF, helping improve the efficiency and scalability of the KYC operating model.
What We're Looking For
- Bachelor's degree in Finance, Law, Risk Management, or a related discipline.
- 7+ years of experience managing third-party vendors, consulting firms, outsourced operations, or large-scale operational teams.
- Proven people leadership experience, including coaching, developing, and performance managing employees in a high-volume environment.
- Strong knowledge of KYC, AML, Customer Due Diligence (CDD), client onboarding, and periodic review processes.
- Demonstrated experience overseeing large operational programs and managing service-level expectations.
- Experience working with senior stakeholders across Business, Compliance, Risk, Operations, and Technology.
- Strong background in issue resolution, risk management, governance, and regulatory remediation.
- Experience leading operational transformation, process improvement, or large-scale regulatory initiatives within financial services.
- Exceptional communication, relationship management, influencing, and conflict-resolution skills.
- Ability to navigate complex, matrixed organizations and drive results across multiple stakeholder groups.
Additional Assets:
- ACAMS certification or an equivalent AML/KYC designation.
- Capital Markets experience.
- Experience with Fenergo or other Client Lifecycle Management (CLM) platforms.
- Experience managing offshore delivery teams and external consulting partners.
Technical Skills & Systems
- Intermediate to advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook).
- SharePoint experience, including document management, governance, and collaboration sites.
- Familiarity with KYC, client lifecycle management, onboarding, and case management platforms.
- Exposure to Fenergo or comparable CLM solutions is strongly preferred.
- Experience developing operational dashboards, executive presentations, performance reports, and management metrics.
- Knowledge of workflow optimization, automation, and operational excellence methodologies.
