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Added 1 hour ago
M
Cook I
Marriott
Calgary, AB
- Full-time
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and…
Added 1 hour ago
W
(CAN) Self Checkout Attendant
Walmart
Thunder Bay, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
Friend and Family
Under Armour
Rocky View, AB
…when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store…
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Supervisor Production & Inventory Control
Winpak
Winnipeg, MB
- Full-time
…Winnipeg. Reporting to the Production and Inventory Control Manager, you will lead the team responsible for production planning, scheduling, inventory control, production reporting, and…
Added 2 hours ago
WC
Full-Time Self Checkout Attendant
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
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Part-Time Self Checkout Attendant (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
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Pharmacy Assistant Part-time
Walmart Canada
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Facility Manager II
BGIS
Calgary, AB
- Full-time
…as per the operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and…
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JH
Operations Manager
JMC HR Consulting
Saint John, NB
- Full-time
JMC is pleased to partner with Don-More Surveys & Engineering Ltd. (DMSE) to recruit an Operations Manager.
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Part Time Pharmacy Assistant
Walmart
Burnaby, BC
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 3 hours ago
MD
Architectural Team Lead - Entitlements
MG2 Design
ON · Ontario, Canada
- Full-time
…continues to actively collaborate with the delivery project manager from construction documents through construction administration, reporting to the client the project status throughout…
Added 3 hours ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
ORGANIZATION: Engineering, reporting to Engineering Manager
Added 4 hours ago
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Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 4 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 5 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…as per the operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and…
Added 5 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Estevan, SK
- Full-time
…and escalate cash or technical issues to the Customer Service…
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BC
Social Worker
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Brantford, ON
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Toronto, ON
- Contract
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MI
Restaurant General Manager - The Bessborough Hotel
Marriott International
Saskatoon, SK
- Full-time
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MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
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Vancouver, BC
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2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related…
Added 6 hours ago
W
(CAN) Customer Service Manager
Walmart
Edmonton, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 6 hours ago
LC
Store Manager, Franchise Full Time Day Greenlight Requisition
Loblaw Companies Limited
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- Full-time
…candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.…
Added 7 hours ago
W
Full-Time Self Checkout Attendant
Walmart
Yarmouth Indian Reserve No. 33, NS
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 9 hours ago
OA
Field Marketing Manager-Acheson, AB
Oldcastle APG
Acheson, AB
- Other
The Regional Marketing Manager leads planning, development, and execution of market-specific strategy and tactics to drive the success of our building products, customer engagement and…

SWTCH Energy Inc.

Customer Success Manager (Bilingual French/English)

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 28, 2026

Original job description

Who We Are

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focused on unlocking the social, economic, and environmental benefits of widespread EV adoption. Today, our solutions are deployed in tens of thousands of locations - many of which are low-to-moderate income housing - helping to make clean mobility accessible for all.

With an expanding footprint across Canada and the U.S., we’re scaling quickly and looking for mission-driven talent to help accelerate our growth.

Job Opportunity

At SWTCH, we're on a mission to make electric vehicle (EV) charging accessible, reliable, and intelligent for everyone. As a bilingual Customer Success Manager (CSM), you'll play a critical role in helping our customers get the full value of SWTCH's EV charging and energy management platform. Those customers include real estate owners, utilities, municipalities, and enterprise partners. You'll manage a dedicated portfolio of named accounts and also help support a pooled book of shared customers. That means balancing high-touch relationship management with scalable, program-driven engagement, so every SWTCH customer gets a consistent, high-quality experience.

You'll drive value realization, customer adoption, and account health across the customer journey, for both your assigned and shared accounts. As a trusted advisor, you'll align customer goals with SWTCH's solutions and work with teams across the company, and with your fellow CSMs, to deliver a seamless experience. This role is ideal for a proactive, organized communicator who enjoys building relationships and solving problems, works well in a team, and wants to help customers make the transition to electric mobility.

What You’ll Be Doing

Relationship Management: Build and maintain strong, long-term relationships with a portfolio of customers across the real estate, multifamily, and commercial sectors. Also support a pooled book of shared accounts alongside the broader Customer Success team.
Hybrid Coverage Model: Own day-to-day success for named accounts while taking requests, escalations, and engagement tasks from the pooled account queue. Keep a consistent, high-quality experience for every customer, whether or not they have a dedicated CSM.
Scaled Engagement: Run one-to-many programs for pooled accounts, such as webinars, email campaigns, office hours, and self-serve resources, to drive adoption and engagement efficiently.
Onboarding & Implementation: Lead the onboarding process for new assigned customers, ensuring smooth transitions from sale to active charging operations through milestone tracking and stakeholder alignment.
Customer Advocacy: Act as the "voice of the customer" internally, working with Product, Operations, and Support to resolve issues and influence the product roadmap. Surface trends that affect the wider customer base as well as individual accounts.
Value Realization: Hold regular check-ins and business reviews with assigned accounts, and deliver scalable value touchpoints to pooled accounts. Communicate impact, share usage insights, and help customers meet their sustainability and ROI goals.
Retention & Growth: Manage contract renewals and identify opportunities for account expansion, such as adding new charging stations or upgrading software features.
Health Monitoring: Track customer health metrics and adoption trends to proactively identify at-risk accounts and mitigate churn.
Documentation & Collaboration: Keep account notes, activity logs, and next steps clear and up to date in the CRM, so any team member can pick up a pooled account smoothly and handoffs work well.
Process Improvement: Help build Customer Success playbooks, pooled-account workflows, and resources that let us scale our operations as we grow.
Technical Liaison: Partner with our technical and support teams to help troubleshoot site-level issues and ensure customers understand how to use SWTCH’s reporting and management tools.

You Have

3+ years in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS, Cleantech, or Real Estate.
Bilingual Fluency in English and French is strongly preferred.
Strong Communication: Excellent verbal and written skills, with the ability to explain platform features to both non-technical owners and site managers.
Problem-Solving Skills: A proactive mindset with the ability to navigate challenges and find creative solutions for customers.
Data Literacy: Comfortable using data to tell a story; experience with Excel and CRM tools (e.g., Salesforce, ChurnZero, Zendesk) to track customer progress.
Organizational Excellence: Ability to manage multiple accounts and projects simultaneously without losing sight of the details. Experience with both high-touch account management and scaled or digital customer engagement, such as pooled, tech-touch, or one-to-many models.
Passion for Sustainability: A genuine interest in the EV industry and helping transition the world to a cleaner energy future.
Education: Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).

Bonus Points

Experience with connected hardware systems (EV chargers, IoT, telecom gear, BMS, gateways, etc).
Familiarity with networking fundamentals (IP addressing, LTE/cellular connectivity, firewalls, etc).
Understanding of OCPP, load management, or similar protocols (or willingness to learn quickly).

At SWTCH, we believe in powering the future together. You’ll join a passionate, mission-driven team at the forefront of the clean energy transition, with opportunities to grow, innovate, and make a measurable impact on the future of urban mobility.

Business Impact - As a member of the Customer Success team, you have the opportunity to take a lead role and make a significant impact on the culture and values of the company.
Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future.
Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here.

SWTCH does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over Google Meet. SWTCH does not send out offers of employment without meeting candidates and does not offer employment via text. If you are contacted for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

SWTCH Energy is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

Manage a portfolio of named and pooled accounts to drive value realization, customer adoption, and account health. Act as a technical liaison and customer advocate to ensure seamless platform usage and influence product development.

Requirements

Requires 3+ years of experience in Customer Success or Account Management, preferably in SaaS, Cleantech, or Real Estate. Bilingual fluency in English and French is strongly preferred along with strong communication and data literacy skills.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Cleantech
Real Estate
Bilingual
Communication
Problem-solving
Data Literacy
Excel
Salesforce
ChurnZero
Zendesk
Project Management
Sustainability

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
EV Charging
SaaS
Cleantech
Real Estate
Multifamily
Commercial
Account Management
Relationship Management
Onboarding
Customer Advocacy
Retention
Churn Mitigation
CRM
Salesforce
ChurnZero
Zendesk
Excel
Data Literacy
Sustainability
Energy Management
IoT
OCPP
Load Management
Technical Liaison
Bilingual
French
English
Project Management
Clean Mobility

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