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Added 35 mins ago
BD
Resource Development Coordinator
Blue Door Support Services
East Gwillimbury, ON
- Part-time
Reporting to the Resource Development Manager, the Bingo Volunteer Coordinator supports the coordination and scheduling of volunteers for Blue Door’s Bingo activities. The Coordinator is…
Added 49 mins ago
SM
Clinical Coordinator – South West Calgary
Snore MD
Calgary, AB
- Full-time
We’re currently seeking a Clinical Coordinator to join our new clinic in Aspen, Calgary (T3H 0N6), ideally someone who lives locally and values being part of their community.
Added 49 mins ago
MM
French Language Services Coordinator
Manitoba Métis Federation
Winnipeg, MB
- $57,525 to $70,812 CAD / year
- Full-time
The MMF seeks to fill one full-time French Language Services Coordinator position within our Languages Department located at 200 Main Street in Winnipeg, MB. The coordinator will coordinate…
Added 49 mins ago
COORDINATOR TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Added 49 mins ago
COORDINATOR VENDOR MANAGEMENT
City of Toronto
Toronto, ON
Job Title: COORDINATOR VENDOR MANAGEMENT (CONTRACTED SERVICES)
Added 1 hour ago
S
Project Coordinator
SMARTFOX
ON · Ontario, Canada
- $50,000 to $70,000 CAD / year
- Full-time
0 to 5 years' experience in construction, civil engineering, project administration, or a related role (strong internships, co-ops and career changers are welcome)
Added 1 hour ago
G
Coordinator, Facilities & Tenant Relations
GoodWork.ca
Toronto, ON
- Full-time
Position: Coordinator, Facilities & Tenant Relations
Added 1 hour ago
H
HR Coordinator
Houle
Burnaby, BC
- Full-time
We are recruiting for a HR Coordinator to join the Human Resources team at our Burnaby head office.
Added 1 hour ago
BE
Production & Operations Coordinator
Boundary Equipment Co. Ltd.
Port Coquitlam, BC
- Full-time
At Bridge Machine, we're looking for a Production & Operations Coordinator who enjoys being at the centre of it all.
Added 1 hour ago
HH
ELV Coordinator
HSC Holdings Inc
Richmond Hill, ON
- Full-time
The ELV Coordinator is responsible for the accurate and timely administration of (ELV) files related to vehicle financing and leasing through BMW Canada. This role ensures full compliance…
Added 2 hours ago
JF
Development & Community Engagement Coordinator
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
- Full-time
The Development & Community Engagement Coordinator leads JSABC’s grant development program
Added 2 hours ago
CV
Front Desk & Patient Care
Capital Vision Care
AB · Greater Edmonton Metropolitan Area
- Part-time
Ready to Apply for Front Desk and Patient Care Coordinator?
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 3 hours ago
TO
Marketing and Communications Coordinator
Township of Langley
BC · British Columbia, Canada
- Full-time
Added 3 hours ago
A
Facilities Technician
Actalent
Calgary, AB
- $25 to $30 CAD / hour
- Contract
Actalent's oil and gas producer client is looking for a facilities technician/coordinator to join their team in Calgary.
Added 3 hours ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
Added 3 hours ago
JF
Senior Operations Coordinator, Regional Communities
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
The Senior Operations Coordinator, Regional Communities serves as the operational hub for Federation's team of Community Connectors working throughout British Columbia. Acting as the…
Added 3 hours ago
M
New Business Coordinator, Life Insurance
MNP
Toronto, ON · North York, ON
- Full-time
Make an impact with our Life Insurance Underwriting & Policy Service team as a New Business Coordinator. We are looking for a detail-oriented and client-focused individual to join our…
Added 4 hours ago
TU
Hospitality Coordinator
The University of British Columbia
Vancouver, BC
- $4,732 to $4,972 CAD / month
- Full-time
The hospitality coordinator acts as the first point of contact for Green College, receiving visitors and members alike. In this role, they are responsible for cultivating an atmosphere of…
Added 4 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
Assists with the administration of departmental awards: manages deadlines, reviews applications, prepares files for committee review, and communicates results.
Added 4 hours ago
KL
Finance Coordinator (Budget and Financial Planning)
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The City of Kawartha Lakes invites applications to join our team as a Finance Coordinator.
Added 4 hours ago
IF
Student - Branch Coordinator
iA Financial Group (Industrial Alliance)
Quebec, QC
- $23.5 to $28.75 CAD / hour
- Internship
…confident and secure about their future? As a Student - Branch Coordinator, you will play a key role in supporting client service excellence while developing valuable skills in operations,…

Sym-Tech Dealer Services

IT Services Manager

Richmond Hill, ON, Canada

$85,000 to $100,000 CAD / year · Contract

Apply About employer

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Job details

Pay: $85,000 to $100,000 CAD / year
Job type: Contract
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Celebrating 55 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity, and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for an IT Vendor & Support Coordinator to join our headquarters located in Thornhill, ON.

A career with us offers:

A fun, fast paced culture
Opportunities to grow and develop your career
On-going industry training programs and professional development opportunities
A workplace that supports workplace diversity, equity, and inclusion
A strong promoter of women in the automotive industry
The chance to work with some of the best in the business!

Position Summary

The IT Services Manager is responsible for the day-to-day leadership and coordination of Sym-Tech’s IT Support function, including oversight of al IT Support team and management of IT vendor relationships. The role is responsible for setting priorities, assigning and tracking work, monitoring service delivery, supporting network and security needs, and ensuring team deliverables are completed in a timely and effective manner.

The IT Services Manager will manage IT vendor relationships, maintain vendor documentation and spend records, and oversee the review and processing of IT-related invoices and expenditures in accordance with established budgets and approval processes. Working closely with the Vice President, IT, this role will provide regular updates on team priorities, service issues, vendor matters, expenditures, risks, and opportunities for improvement.

Key Responsibilities:

Coordinate and maintain a clear tracker of IT Support requests, recurring tasks, priorities, owners, and deadlines.
Facilitate regular workload review meetings with the IT Support team and follow up on outstanding items.
Support the assignment and prioritization of work in consultation with the VP, IT and technical leads.
Monitor ticket queues, unresolved issues, and recurring service concerns; escalate risks or delays promptly.
Serve as the day-to-day contact for IT vendors and service providers.
Coordinate vendor service requests, quotes, renewals, documentation, and issue resolution.
Review IT-related invoices and supporting documentation for accuracy, appropriate coding, and alignment with contracts, purchase orders, and approved budgets.
Coordinate the approval and processing of IT vendor expenditures, in accordance with established financial controls and delegated approval authority.
Partner with Third-Party Risk, Legal, Compliance, and Finance to ensure alignment with policy, regulatory expectations.
Works closely with Finance to forecast, manage spend, and optimize cost models (e.g., consumption-based, unit pricing)
Maintain an organized record of vendor contracts, renewal dates, invoices, expenditures, service commitments, and key contacts.
Prepare regular status updates for the VP, ITon outstanding support issues, vendor matters, upcoming renewals, spend, and risks.
Liaise with internal stakeholders to gather support requirements and communicate status or expected next steps.
Document and escalate concerns related to workload, service delivery, attendance, conduct, or teamwork to the VP, IT.
Experience with ServiceNow, YouTrack, Azure DevOps and additional ticketing systems.
Experience with Policy Admin system (PCRS), nice to have.
Microsoft Dynamics CRM administration experience. Ability to assign appropriate roles and permissions within CRM.

Qualifications & Experience

Bachelors Degree in Information Technology, Computer Science, Cybersecurity, Business Administration, or a related discipline; equivalent relevant experience will be considered.
Minimum 3–5 years of experience managing or leading an IT team, including assigning work, setting priorities, monitoring deliverables, and supporting Associate performance and development.
Hands-on background in IT infrastructure, networks, security, and end-user support environments.
Demonstrated experience coordinating with IT vendors and service providers, including service issues, quotes, renewals, contracts, and relationship management.
Experience supporting IT budgeting activities, including reviewing invoices, tracking expenditures, maintaining vendor records, and working within established approval processes.
Strong understanding of IT security practices and the importance of safeguarding company systems, information, and access.
Demonstrated ability to handle confidential and sensitive business, Associate, vendor, and financial information with discretion and sound judgment.
Strong organizational, communication, and problem-solving skills, with the ability to manage competing priorities and follow through on commitments.
Confident, professional leadership style with the ability to set clear expectations, maintain accountability, and work effectively with a range of stakeholders.
Proficiency with Microsoft 365 and IT service-management, ticketing, or project-tracking tools.
PCRS certification or experience is considered an asset.

Apply About employer

More about this job

Responsibilities

Lead and coordinate the IT Support function by prioritizing and tracking work, monitoring service delivery, supporting infrastructure and security needs, and escalating issues. Manage IT vendor relationships and records, coordinate invoice and expenditure approvals, and provide the VP of IT with updates on support issues, renewals, spending, risks, and improvement opportunities.

Requirements

Requires a bachelor’s degree in IT, computer science, cybersecurity, business administration, or a related field, or equivalent relevant experience, plus 3–5 years leading or managing an IT team. Candidates should have hands-on infrastructure, network, security, and end-user support experience, along with vendor coordination, budget support, strong communication and organizational skills, and proficiency with Microsoft 365 and service-management or tracking tools.

Skills

IT Team Leadership
IT Support Coordination
Vendor Relationship Management
IT Infrastructure
Network Support
IT Security
End-User Support
Budget Tracking
Invoice Review
Service Delivery Monitoring
Ticket Queue Management
Microsoft 365
ServiceNow
YouTrack
Azure DevOps

Benefits

Career Growth Opportunities
Professional Development
Industry Training Programs
Inclusive Workplace

Visa sponsorship

Not detected in the job text

Keywords

IT Support
IT Service Management
Vendor Management
IT Infrastructure
Networks
Cybersecurity
End-User Support
Service Delivery
Ticket Queues
ServiceNow
YouTrack
Azure DevOps
PCRS
Policy Administration
Microsoft Dynamics CRM
CRM Administration
Roles And Permissions
Microsoft 365
IT Budgeting
Invoice Processing
Expenditure Tracking
Vendor Contracts
Third-Party Risk
Financial Controls
Cost Optimization
Regulatory Compliance
Workload Prioritization

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