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Added just now
Customer Experience Associate
TD
Nanaimo, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added just now
Customer Experience Associate
TD
Maple Ridge, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added just now
Store Associate
The Salvation Army Canada and Bermuda Territory
Airdrie, AB
Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 16 mins ago
Branch Team Lead
HUB International
Kamloops, BC
Full-time
Responsible for assisting branch manager (or overseeing objectives in absence of management onsite) and ensuring that daily service commitments are met.
Added 1 hour ago
Customer Experience Associate
TD
Kelowna, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate
TD
Abbotsford, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate
TD
Penticton, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate - (Mandarin and/or Cantonese)
TD
Toronto, ON · Markham, ON · Thornhill, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate (Future Opportunities)
TD
Toronto, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate
TD
Calgary, AB
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate
TD
Calgary, AB
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate (Future Opportunities)
TD
Toronto, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate
TD
Ottawa, ON · Orleans, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate - Chambly (Part-time 15h/week)
TD
Chambly, QC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Personal Banking Associate Trainee
TD
Kitchener, ON
Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 1 hour ago
Private Trust Client Service Associate - Indigenous Trust Services (ITS)
TD
Vancouver, BC
Full-time
Are you revered for your attention to detail and seamless service delivery to both client and your relationship manager? If so, then this can be perfect for you. As a Private Trust Client…
Added 1 hour ago
TD & Ascend Concordia Event | October 1, 2026
TD
Montreal, QC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate- Future Opportunities Cranbrook, BC
TD
Cranbrook, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
Customer Experience Associate
TD
Nanaimo, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
Private Trust Client Service Associate - Indigenous Trust Services (ITS)
TD
Vancouver, BC
Full-time
Are you revered for your attention to detail and seamless service delivery to both client and your relationship manager? If so, then this can be perfect for you. As a Private Trust Client…
Added 2 hours ago
Associate Program Manager, Corporate Training and International Professional Programs
University of Calgary
Calgary, AB
Full-time
The Seminars, Designations & Corporate Training in Continuing Education is currently seeking a Full-time Limited Term Associate Program Manager for approximately 12 months.
Added 2 hours ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
Retail Store Manager-Station Mall
Bath & Body Works
Sault Ste. Marie, ON
$60,000 to $78,000 USD / year
Full-time
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career…
Added 2 hours ago
Dean of Business
Redeemer University
Hamilton, ON · Ancaster, Ontario
Full-time
…Marketer and Chartered Professional Marketer, and Chartered Manager designations. The Co-operative Education and Work-Integrated Learning Canada (CEWIL)-accredited Business co-ops provide…
Added 2 hours ago
Wireless Sales Supervisor
Staples Canada
Sudbury, ON
Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…

Sym-Tech Dealer Services

IT Services Manager

Richmond Hill, ON, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Contract
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Celebrating 55 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity, and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for an IT Vendor & Support Coordinator to join our headquarters located in Thornhill, ON.

A career with us offers:

A fun, fast paced culture
Opportunities to grow and develop your career
On-going industry training programs and professional development opportunities
A workplace that supports workplace diversity, equity, and inclusion
A strong promoter of women in the automotive industry
The chance to work with some of the best in the business!

Position Summary

The IT Services Manager is responsible for the day-to-day leadership and coordination of Sym-Tech’s IT Support function, including oversight of al IT Support team and management of IT vendor relationships. The role is responsible for setting priorities, assigning and tracking work, monitoring service delivery, supporting network and security needs, and ensuring team deliverables are completed in a timely and effective manner.

The IT Services Manager will manage IT vendor relationships, maintain vendor documentation and spend records, and oversee the review and processing of IT-related invoices and expenditures in accordance with established budgets and approval processes. Working closely with the Vice President, IT, this role will provide regular updates on team priorities, service issues, vendor matters, expenditures, risks, and opportunities for improvement.

Key Responsibilities:

Coordinate and maintain a clear tracker of IT Support requests, recurring tasks, priorities, owners, and deadlines.
Facilitate regular workload review meetings with the IT Support team and follow up on outstanding items.
Support the assignment and prioritization of work in consultation with the VP, IT and technical leads.
Monitor ticket queues, unresolved issues, and recurring service concerns; escalate risks or delays promptly.
Serve as the day-to-day contact for IT vendors and service providers.
Coordinate vendor service requests, quotes, renewals, documentation, and issue resolution.
Review IT-related invoices and supporting documentation for accuracy, appropriate coding, and alignment with contracts, purchase orders, and approved budgets.
Coordinate the approval and processing of IT vendor expenditures, in accordance with established financial controls and delegated approval authority.
Partner with Third-Party Risk, Legal, Compliance, and Finance to ensure alignment with policy, regulatory expectations.
Works closely with Finance to forecast, manage spend, and optimize cost models (e.g., consumption-based, unit pricing)
Maintain an organized record of vendor contracts, renewal dates, invoices, expenditures, service commitments, and key contacts.
Prepare regular status updates for the VP, ITon outstanding support issues, vendor matters, upcoming renewals, spend, and risks.
Liaise with internal stakeholders to gather support requirements and communicate status or expected next steps.
Document and escalate concerns related to workload, service delivery, attendance, conduct, or teamwork to the VP, IT.
Experience with ServiceNow, YouTrack, Azure DevOps and additional ticketing systems.
Experience with Policy Admin system (PCRS), nice to have.
Microsoft Dynamics CRM administration experience. Ability to assign appropriate roles and permissions within CRM.

Qualifications & Experience

Bachelors Degree in Information Technology, Computer Science, Cybersecurity, Business Administration, or a related discipline; equivalent relevant experience will be considered.
Minimum 3–5 years of experience managing or leading an IT team, including assigning work, setting priorities, monitoring deliverables, and supporting Associate performance and development.
Hands-on background in IT infrastructure, networks, security, and end-user support environments.
Demonstrated experience coordinating with IT vendors and service providers, including service issues, quotes, renewals, contracts, and relationship management.
Experience supporting IT budgeting activities, including reviewing invoices, tracking expenditures, maintaining vendor records, and working within established approval processes.
Strong understanding of IT security practices and the importance of safeguarding company systems, information, and access.
Demonstrated ability to handle confidential and sensitive business, Associate, vendor, and financial information with discretion and sound judgment.
Strong organizational, communication, and problem-solving skills, with the ability to manage competing priorities and follow through on commitments.
Confident, professional leadership style with the ability to set clear expectations, maintain accountability, and work effectively with a range of stakeholders.
Proficiency with Microsoft 365 and IT service-management, ticketing, or project-tracking tools.
PCRS certification or experience is considered an asset.

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More about this job

Responsibilities

Lead and coordinate the IT Support function by prioritizing and tracking work, monitoring service delivery, supporting infrastructure and security needs, and escalating issues. Manage IT vendor relationships and records, coordinate invoice and expenditure approvals, and provide the VP of IT with updates on support issues, renewals, spending, risks, and improvement opportunities.

Requirements

Requires a bachelor’s degree in IT, computer science, cybersecurity, business administration, or a related field, or equivalent relevant experience, plus 3–5 years leading or managing an IT team. Candidates should have hands-on infrastructure, network, security, and end-user support experience, along with vendor coordination, budget support, strong communication and organizational skills, and proficiency with Microsoft 365 and service-management or tracking tools.

Skills

IT Team Leadership
IT Support Coordination
Vendor Relationship Management
IT Infrastructure
Network Support
IT Security
End-User Support
Budget Tracking
Invoice Review
Service Delivery Monitoring
Ticket Queue Management
Microsoft 365
ServiceNow
YouTrack
Azure DevOps

Benefits

Career Growth Opportunities
Professional Development
Industry Training Programs
Inclusive Workplace

Visa sponsorship

Not detected in the job text

Keywords

IT Support
IT Service Management
Vendor Management
IT Infrastructure
Networks
Cybersecurity
End-User Support
Service Delivery
Ticket Queues
ServiceNow
YouTrack
Azure DevOps
PCRS
Policy Administration
Microsoft Dynamics CRM
CRM Administration
Roles And Permissions
Microsoft 365
IT Budgeting
Invoice Processing
Expenditure Tracking
Vendor Contracts
Third-Party Risk
Financial Controls
Cost Optimization
Regulatory Compliance
Workload Prioritization

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