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Added 1 month ago
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Full Stack Engineering Manager, Front-End Angular/React & Back-End Java
Accenture
Ottawa, ON
- Full-time
Lead client engagements, technical discussions, solution planning, and delivery governance across multiple teams and stakeholders.
Added 3 months ago
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Manager, Data Engineering
Moneris
Toronto, Ontario
- Full-time
Lead the data engineering function, delivering reliable, scalable, and secure data platforms and pipelines that power Moneris' business, operational, and analytics needs.
Added 3 months ago
Staff Back End Engineer (Data Platform)
Forma.ai
Toronto, Ontario
…role in the evolution of our Spark based data platform. You'll lead development efforts for our complex, data-rich platform features while being an example to the team of code quality and…
Added 2 months ago
Senior Agentic Software Engineer
Lantern
Edmonton, AB
Lead large-scale Java application modernization initiatives
Added 1 month ago
Staff Full stack Engineer [CONSUMER]
HelloFresh
Toronto, ON
Lead the design and delivery of scalable backend platforms and distributed systems, leveraging AI-assisted and agentic engineering workflows to accelerate delivery and improve system…
Added 3 months ago
Software Development Manager
Curve Dental
Calgary, Alberta
As a Software Development Manager at Curve, you'll lead one or more software development teams, working alongside Product Managers, Architects, and other Development Managers to deliver…
Added 3 months ago
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Artificial Intelligence (AI) Architect
Symbiotic Digital
Unorganized North Algoma, Ontario · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking a Senior AI Architect/Designer to lead the
Added 3 months ago
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Senior Test Automation Developer
MNP
Calgary, Alberta
- Full-time
Review requirements and design documents, providing technical feedback and risk assessment
Added 3 months ago
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Développeur(-euse) principal d’application mobile − Android / Senior Mobile Developer – Android
Expedia
Montreal, Quebec · Canada - Quebec - Montreal
- Full-time
Maîtrise approfondie du développement Android (Kotlin/Java, Android SDK, frameworks UI), y compris la conception d’API, la modélisation de données et la conception de systèmes pour les…
Added 3 months ago
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Field Engineer. AI Solutions. Contract.
Data Intellect
Toronto, Ontario
- Full-time
Client Engagement (10%): Lead technical workshops, communicate recommendations clearly, and maintain a consultative approach throughout delivery.
Added 4 months ago
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Manager, Site Reliability Engineering
Mastercard
Toronto, Ontario
- Full-time
Ethoca and Mastercard are seeking a Manager, Site Reliability Engineering, to lead globally distributed application operations teams supporting mission-critical Java applications across…
Added 4 months ago
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Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia
Montreal, Quebec · Canada - Quebec - Montreal
- Full-time
Added 2 months ago
Crypto Platform Engineer
Scotiabank
Toronto, ON
Lead technology operations support for the Crypto Security Platform, resolving complex technical challenges to ensure platform security and resilience.
Added 1 month ago
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Principal IT Software Developer
Open Text Corporation
Waterloo, ON
- Other
The Principal Developer, IT – System Integrations is a senior technical leader responsible for the design, development, and evolution of enterprise integration solutions across complex,…
Added 2 months ago
Senior Software Enginner- Global Payments Engineering
Scotiabank
Toronto, ON · Scarborough, ON
Technical understanding – as a standard Software Engineer there will be expectations that you are able to lead technical discussions, challenge design and strategy
Added 4 months ago
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Principal Software Developer – Data Architect
Caseware
Toronto, Ontario
- Full-time
Lead enterprise data platform architecture and modernization: Define and execute the technical
Added 2 months ago
Principal Engineer, Engineering Productivity & Tooling
Netskope
Toronto, ON
A proven ability to lead technical strategy, influence cross-functional teams, and mentor other engineers.
Added 1 month ago
IAM Architect
Scotiabank
Toronto, ON
…access, industry standards, and emerging protocols. Candidate to lead the design and modernization of Scotiabank’s IAM platforms as part of large-scale transformation program. The Identify…
Added 4 months ago
HB
Senior Software Engineer - Java
Haventree Bank
Toronto, ON
- Full-time
…delivering high-quality backend solutions but also for leading technical discussions, setting standards, and mentoring other engineers. You will be expected to lead full-cycle frontend…
Added 4 months ago
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Software Engineer
Intellistack
Remote, Canada
- $120,000 to $150,000 CAD / year
- Full-time
- Remote
You are a pragmatic software engineer who enjoys solving complex technical problems and building scalable, secure systems. You have a strong foundation in backend development and a passion…
Added 4 months ago
IL
Senior Software Quality Engineer
Invesco Ltd.
Charlottetown, Prince Edward Island
- Full-time
…for Invesco’s Human Resources Domain. This role provides deep technical expertise, drives automation maturity, mentors junior analysts, and partners closely with Engineering, Product, and…
Added 1 month ago
Staff Product Engineer - Ads Formats
Faire
Toronto, ON
Mentor and lead: Guide and upskill other engineers, fostering a culture of technical excellence, ownership, and continuous learning.
Added 2 months ago
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Senior AI Lead -Snowflake
Accenture
Remote, Canada
- Full-time
- Remote
A Senior Forward Deployed Technology lead, leading the modernization of customer data and application ecosystems on the Snowflake AI Data Cloud, with deep focus on enterprise data…
Added 2 months ago
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Senior AI Lead: Databricks
Accenture
Remote, Canada
- Full-time
- Remote
A Senior AI Native Lead who builds, leads, and scales world-class AI/ML professional services on the Databricks Intelligence Platform. You develop executive relationships with VP+, CIO, and…
Added 4 months ago
Product Manager, Enterprise Data Platform
Equitable
Waterloo, Ontario
…insights, client servicing, and emerging AI use cases. You will lead cross-functional collaboration across business, data, and technology teams to define priorities, manage the platform…

Symbiotic Digital

Artificial Intelligence (AI) Architect

Unorganized North Algoma, ON, Canada
Downtown Toronto (Ryerson), ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Jul 6, 2026

Original job description

Position: Artificial Intelligence (AI) Architect

Location: Toronto, ON

Job ID#: RQ11251

Duration: 8 Months

Role Overview

We are seeking a Senior AI Architect/Designer to lead the strategy, architecture, and implementation of enterprise Artificial Intelligence and Conversational AI solutions. This role focuses on designing scalable, secure, and citizen-centric AI solutions to support large-scale contact centre modernization initiatives within a public sector environment.

Key Responsibilities

Develop enterprise AI strategy including conceptual, logical, and physical architectures.
Lead the design, implementation, and evolution of AI and Conversational AI solutions aligned with enterprise standards, security, and accessibility requirements.
Design and implement Generative AI, Large Language Models (LLMs), intelligent agents, and agentic AI frameworks.
Architect knowledge-driven AI solutions using Retrieval Augmented Generation (RAG), vector databases, and semantic search.
Establish AI governance frameworks, model lifecycle management, and operational controls.
Design conversational AI solutions including chatbots, voicebots, and virtual assistants.
Create conversational journeys, dialog flows, intent models, and prompt engineering strategies.
Implement AI guardrails, safety controls, and response validation techniques.
Design human-in-the-loop systems and escalation strategies for AI-assisted service delivery.
Integrate AI solutions with contact centre platforms and enterprise systems (CRM, identity, workflow, knowledge management).
Architect API-based, microservices, and event-driven integrations.
Lead workshops, architecture discussions, and stakeholder engagements.
Develop architecture documentation, implementation plans, and technology roadmaps.
Ensure alignment with enterprise architecture, cybersecurity, privacy, and accessibility standards.

Qualifications

Technical Skills

10+ years of experience in enterprise architecture, solution design, and software delivery.
4+ years of experience designing and implementing AI/ML solutions.
Expertise in Generative AI, LLMs, intelligent agents, and AI frameworks.
Strong experience with RAG, vector databases, semantic search, and knowledge repositories.
Experience in conversational AI design including chatbots, IVR, and virtual assistants.
Hands-on experience with prompt engineering, AI safety, and guardrail design.
Experience with AI-enabled contact centre solutions and platforms such as Amazon Connect, Genesys, NICE, or Cisco.
Integration experience with CRM, workflow, identity, and enterprise systems.
Strong knowledge of cloud platforms (AWS, Azure, or equivalent).
Experience with AI tools such as Azure OpenAI, Amazon Bedrock, or Google Vertex AI.
Proficiency in Python, JavaScript, Java, or similar.
Experience with DevOps, CI/CD, Docker, Kubernetes, and cloud-native architectures.

Core Skills & Experience

7+ years delivering enterprise architecture, solution blueprints, and technical designs.
Strong experience translating business requirements into scalable technical solutions.
Proven ability to lead architecture design sessions and stakeholder workshops.
Experience conducting technology assessments and proof-of-concepts.
Strong knowledge of risk management, architecture governance, and modernization strategies.

Domain Experience

Experience leading AI and customer experience transformation initiatives.
Experience modernizing IVR and digital self-service platforms.
Experience designing AI-powered citizen-facing service solutions.
Strong knowledge of speech analytics, customer journey analytics, and engagement optimization.

General Skills

Strong leadership, analytical thinking, and problem-solving skills.
Excellent stakeholder management and communication abilities.
Ability to explain complex AI concepts to technical and non-technical audiences.
Strong organizational and planning capabilities.

Public Sector Experience

Experience working within government or highly regulated environments.
Knowledge of public sector architecture standards, governance, and methodologies.
Experience supporting large-scale transformation programs.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in reputable organizations in Canada rely on Symbiotic Digital to staff difficult assignments with proven experts, evaluated through our QMS – Quality Management System Staff Development Model. We are a 100% Indigenous-owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/

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More about this job

Responsibilities

Lead the strategy and architecture for enterprise AI and Conversational AI solutions to modernize public sector contact centres. Design scalable frameworks including LLMs, RAG, and agentic AI while ensuring alignment with security and accessibility standards.

Requirements

Requires over 10 years of experience in enterprise architecture and at least 4 years specifically in AI/ML solution design. Must have expertise in Generative AI, cloud platforms, and experience working within highly regulated public sector environments.

Skills

Enterprise Architecture
Generative AI
Large Language Models
Conversational AI
Retrieval Augmented Generation
Vector Databases
Prompt Engineering
AI Governance
Cloud Platforms
Python
DevOps
Contact Centre Modernization

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
LLM
RAG
Vector Databases
Semantic Search
Chatbots
Voicebots
Amazon Connect
Genesys
NICE
Cisco
Azure OpenAI
Amazon Bedrock
Google Vertex AI
Python
JavaScript
Java
Docker
Kubernetes
CI/CD
Microservices
Event-Driven Architecture
Public Sector
IVR
Speech Analytics
Customer Journey Analytics
Enterprise Architecture
AI Guardrails
Model Lifecycle Management
CRM Integration

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