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Added 1 month ago
Director - Data Solution Delivery, Wealth Management
Scotiabank
Toronto, ON
The Director – Data Solution Delivery, Wealth Management, is accountable for developing, leading, and overseeing the activities of delivery teams responsible for working with…
Added 1 month ago
C
Senior Software Engineering Specialist
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Senior Software Engineering Specialist to join our growing Software Engineering consulting practice within the Emerging Technologies team.
Added 2 months ago
C
Senior Platform Engineering Specialist
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Senior Platform Engineering Specialist to join our growing Platform Engineering consulting practice within the Emerging Technologies team.
Added 2 months ago
C
Senior Data Platform Engineering Specialist
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Senior Data Platform Engineering Specialist to join our growing Data Platform Engineering consulting practice within the Emerging Technologies team.
Added 2 months ago
C
Senior Full Stack Developer
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Senior Full Stack Developer to join our growing Software Engineering Practice within the Emerging Technologies team.
Added 2 months ago
M
API Architect
Moneris
Toronto, ON
- Full-time
The API Architect is responsible for the technical design and overall architecture of the Moneris API platform. In concert with site reliability engineering, owns the technical…
Added 2 months ago
M
API Architect
Moneris
Toronto, ON
- Full-time
The API Architect is responsible for the technical design and overall architecture of the Moneris API platform. In concert with site reliability engineering, owns the technical…
Added 2 months ago
L&
Senior Systems Analyst (SAP BTP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business Technology Platform (BTP) to drive design, integration, and innovation across enterprise…
Added 2 months ago
PI
Java Engineer (Architect / Technical Lead) - Agentic AI
Princeton IT Services, Inc
Toronto, ON
- Full-time
Senior Java Engineer (Architect / Technical Lead) Agentic AI
Added 1 month ago
AI and Data - Manager - AI Engineer
EY
Toronto, ON
…to end. You will work closely with business stakeholders, AI Architect, AI Platform Engineers, and Data Scientists to translate complex business challenges into practical, scalable, and…
Added 2 months ago
J
Senior Software Engineer, Applied AI (Netherlands)
Justworks
Toronto, ON
- €143,000 to €184,000 EUR / year
We are seeking a Senior Software Engineer with a strong passion for building AI-native systems in a product environment. The ideal candidate will be able to take ownership of large segments…
Added 1 month ago
Senior Software Engineer, Applied AI (Spain)
Justworks
Toronto, ON
We are seeking a Senior Software Engineer with a strong passion for building AI-native systems in a product environment. The ideal candidate will be able to take ownership of large segments…
Added 3 months ago
PI
Senior Java Engineer
Princeton IT Services, Inc
Toronto, Ontario
- Contract
We are looking for highly experienced, hands-on Senior Java Engineers (Architects /Technical Leads with strong hands-on Software Engineering background) to join an innovation-focused on…
Added 2 months ago
J
Senior Software Engineer, Applied AI (Toronto)
Justworks
Toronto, ON
- $188,000 to $242,000 CAD / year
We are seeking a Senior Software Engineer with a strong passion for building AI-native systems in a product environment. The ideal candidate will be able to take ownership of large segments…
Added 2 months ago
PV
Senior Solution Architect BI
Pet Valu
Markham, ON
- Full-time
A hands-on Senior Architect, Business Intelligence who thrives in a dynamic work environment, this role involves working across the entire BI lifecycle, from source data analysis, Extract…
Added 1 month ago
Senior Associate Engineer, Security Platforms Engineering Support
Scotiabank
Toronto, ON
Responsible for the successful implementation and maintenance of complete technology solution for projects supporting highly complex on-premises and Cloud based platforms and applications…
Added 2 months ago
L&
Senior Systems Analyst (SAP BTP)
Lindt & Sprüngli (Canada), Inc
Toronto, ON · LSNA - CAN - Corporate - Head Office - Toronto - ON - LSNA
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business Technology Platform (BTP) to drive design, integration, and innovation across enterprise…
Added 1 month ago
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Senior Solution Architect - (Digital / Banking)
BMO
Toronto, ON · BMOPLACE
- Full-time
5+ years of Solution Architect experience in a large, enterprise level environment
Added 1 month ago
P&
Senior PLM Solution Architect (3DEXPERIENCE/DELMIA)
Pratt & Whitney
Longueuil, QC
- Full-time
Créer et documenter votre architecture de solution; la présenter aux comités d’examen de l’architecture; appuyer le gestionnaire de projet dans la documentation des livrables des étapes de…
Added 1 month ago
M
Senior Director, Platform
Miovision
Remote, Canada
- Full-time
- Remote
…for customers, partners, and AI agents. We are looking for a Senior Director, Platform to serve as the master traffic controller for this massive transformation. Reporting to the SVP of…
Added 6 months ago
KC
Senior Manager GRC
KPMG Canada
Toronto, Ontario
- Full-time
Our Technology Risk Consulting services team is growing and we are looking for Senior Manager to join our team in Toronto. The Technology Risk Consulting practice provides a variety of…
Added 1 month ago
R
Senior PLM Solution Architect (3DEXPERIENCE/DELMIA)
RTX
Longueuil, QC
- Full-time
Créer et documenter l’architecture de solution; la présenter aux comités de revue de l’architecture; supporter le gestionnaire de projet dans la documentation des livrables (plan de…
Added 1 month ago
B
Senior Solution Architect - (Personal and Business Banking/ AI / AWS)
BMO
Toronto, ON · BMOPLACE
- Full-time
5+ years of Solution Architect experience in a large, enterprise-level environment
Added 3 months ago
SD
Artificial Intelligence (AI) Architect
Symbiotic Digital
Unorganized North Algoma, Ontario · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking a Senior AI Architect/Designer to lead the
Added 1 month ago
IAM Architect
Scotiabank
Toronto, ON
We are seeking a IAM Architect (Workforce) to join Enterprise Security’s Identity Access Management Team. The ideal candidate has strong leadership skills and in-depth knowledge of the…

Symbiotic Digital

Artificial Intelligence (AI) Architect

Unorganized North Algoma, ON, Canada
Downtown Toronto (Ryerson), ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Jul 6, 2026

Original job description

Position: Artificial Intelligence (AI) Architect

Location: Toronto, ON

Job ID#: RQ11251

Duration: 8 Months

Role Overview

We are seeking a Senior AI Architect/Designer to lead the strategy, architecture, and implementation of enterprise Artificial Intelligence and Conversational AI solutions. This role focuses on designing scalable, secure, and citizen-centric AI solutions to support large-scale contact centre modernization initiatives within a public sector environment.

Key Responsibilities

Develop enterprise AI strategy including conceptual, logical, and physical architectures.
Lead the design, implementation, and evolution of AI and Conversational AI solutions aligned with enterprise standards, security, and accessibility requirements.
Design and implement Generative AI, Large Language Models (LLMs), intelligent agents, and agentic AI frameworks.
Architect knowledge-driven AI solutions using Retrieval Augmented Generation (RAG), vector databases, and semantic search.
Establish AI governance frameworks, model lifecycle management, and operational controls.
Design conversational AI solutions including chatbots, voicebots, and virtual assistants.
Create conversational journeys, dialog flows, intent models, and prompt engineering strategies.
Implement AI guardrails, safety controls, and response validation techniques.
Design human-in-the-loop systems and escalation strategies for AI-assisted service delivery.
Integrate AI solutions with contact centre platforms and enterprise systems (CRM, identity, workflow, knowledge management).
Architect API-based, microservices, and event-driven integrations.
Lead workshops, architecture discussions, and stakeholder engagements.
Develop architecture documentation, implementation plans, and technology roadmaps.
Ensure alignment with enterprise architecture, cybersecurity, privacy, and accessibility standards.

Qualifications

Technical Skills

10+ years of experience in enterprise architecture, solution design, and software delivery.
4+ years of experience designing and implementing AI/ML solutions.
Expertise in Generative AI, LLMs, intelligent agents, and AI frameworks.
Strong experience with RAG, vector databases, semantic search, and knowledge repositories.
Experience in conversational AI design including chatbots, IVR, and virtual assistants.
Hands-on experience with prompt engineering, AI safety, and guardrail design.
Experience with AI-enabled contact centre solutions and platforms such as Amazon Connect, Genesys, NICE, or Cisco.
Integration experience with CRM, workflow, identity, and enterprise systems.
Strong knowledge of cloud platforms (AWS, Azure, or equivalent).
Experience with AI tools such as Azure OpenAI, Amazon Bedrock, or Google Vertex AI.
Proficiency in Python, JavaScript, Java, or similar.
Experience with DevOps, CI/CD, Docker, Kubernetes, and cloud-native architectures.

Core Skills & Experience

7+ years delivering enterprise architecture, solution blueprints, and technical designs.
Strong experience translating business requirements into scalable technical solutions.
Proven ability to lead architecture design sessions and stakeholder workshops.
Experience conducting technology assessments and proof-of-concepts.
Strong knowledge of risk management, architecture governance, and modernization strategies.

Domain Experience

Experience leading AI and customer experience transformation initiatives.
Experience modernizing IVR and digital self-service platforms.
Experience designing AI-powered citizen-facing service solutions.
Strong knowledge of speech analytics, customer journey analytics, and engagement optimization.

General Skills

Strong leadership, analytical thinking, and problem-solving skills.
Excellent stakeholder management and communication abilities.
Ability to explain complex AI concepts to technical and non-technical audiences.
Strong organizational and planning capabilities.

Public Sector Experience

Experience working within government or highly regulated environments.
Knowledge of public sector architecture standards, governance, and methodologies.
Experience supporting large-scale transformation programs.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in reputable organizations in Canada rely on Symbiotic Digital to staff difficult assignments with proven experts, evaluated through our QMS – Quality Management System Staff Development Model. We are a 100% Indigenous-owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/

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More about this job

Responsibilities

Lead the strategy and architecture for enterprise AI and Conversational AI solutions to modernize public sector contact centres. Design scalable frameworks including LLMs, RAG, and agentic AI while ensuring alignment with security and accessibility standards.

Requirements

Requires over 10 years of experience in enterprise architecture and at least 4 years specifically in AI/ML solution design. Must have expertise in Generative AI, cloud platforms, and experience working within highly regulated public sector environments.

Skills

Enterprise Architecture
Generative AI
Large Language Models
Conversational AI
Retrieval Augmented Generation
Vector Databases
Prompt Engineering
AI Governance
Cloud Platforms
Python
DevOps
Contact Centre Modernization

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
LLM
RAG
Vector Databases
Semantic Search
Chatbots
Voicebots
Amazon Connect
Genesys
NICE
Cisco
Azure OpenAI
Amazon Bedrock
Google Vertex AI
Python
JavaScript
Java
Docker
Kubernetes
CI/CD
Microservices
Event-Driven Architecture
Public Sector
IVR
Speech Analytics
Customer Journey Analytics
Enterprise Architecture
AI Guardrails
Model Lifecycle Management
CRM Integration

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