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Added 2 mins ago
NT
Maintenance Manager
Nature's Touch Inc.
Montreal, QC
- Full-time
Added 2 mins ago
SH
Senior Quality Assurance Specialist
Siemens Healthineers
Ottawa, ON · YOW B
- Full-time
…the Manager, QA Operations, the Senior QA Specialist provides technical leadership and guidance across site Quality Systems and operations to support compliance, inspection readiness, issue…
Added 2 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Farnham, QC · Caisse Desjardins de la Pommeraie
- Full-time
Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability
Added 2 mins ago
T
Warranty Services Representative, Common Elements
Tarion
Remote, Canada
- $67,520 to $101,300 CAD / year
- Full-time
- Remote
Provide fair, timely, quality and consistent service and technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners and lawyers…
Added 2 mins ago
B
Senior Supplier Relationship Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Participates in the design and negotiation and renewal of service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), Assess performance against…
Added 2 mins ago
B
Lead OR Principal Product Manager
Boeing
Vancouver, BC · Richmond, BC · CAN - Richmond, Canada
- Full-time
…delivery, and lifecycle management, with a strong focus on customer-centric innovation and business impact. Aviation domain knowledge and a passion for advanced analytics and big data are…
Added 2 mins ago
A
Head Chef, Lodge at Arrow Lakes
Alterra
BC · CMH - British Columbia (Pacific)
- Full-time
A passion for customer service excellence and providing a high-end guest experience.
Added 2 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 2 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 2 mins ago
TS
People & Culture Co-op
The Semios Group
Remote, Canada
- Other
- Remote
Excellent written and verbal communication skills with a customer-service orientation.
Added 2 mins ago
F
Software Developer I
ForeFlight
Montreal, QC
- Full-time
…co-operation skills. The successful candidate is good at dealing with technical challenges and programing tasks as well as handling client expectations and building long-term customer…
Added 2 mins ago
Human Resources Coordinator
Domtar Products
Port Mellon, BC
Identify opportunities to improve HR processes, strengthen administrative practices, and enhance service delivery.
Added 2 mins ago
Customer Experience Associate - Cordova Bay, Victoria BC (30hrs/week)
Scotiabank
Victoria, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 2 mins ago
Financial Advisor - St. George's Square, Guelph
Scotiabank
Guelph, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 2 mins ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
Parkland Corporation
Calgary, AB
- Full-time
Build dashboards, service-health views, alerts, reports, scorecards, and operational intelligence use cases.
Added 2 mins ago
Ambient Technician -Cold Lake
Bureau Veritas
Cold Lake, AB
Provide excellent customer service and support
Added 2 mins ago
Manager, Legal Resolution
Hyundai Motor Company
Markham, ON
…Legal Resolution Specialists, establishes case strategy and service standards, reviews significant decisions and settlements, and ensures files, court materials, reporting and internal…
Added 2 mins ago
Accounts Payable Administrator
The Canada Life Assurance Company
Winnipeg, MB
…their team, lines of business and external vendors to ensure customer service levels are…
Added 2 mins ago
S
310T Technician Apprentice
Sysco
Mississauga, ON · Sysco Central Ontario
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 2 mins ago
AS
Assistant.e Contrôleur.euse | Assistant Controller
Altitude Sports
Montreal, QC
- Full-time
Un accès complet à un service de télémédecine Une assurance médicale et dentaire complète
Added 2 mins ago
SAP ABAP Developer - Senior
Insurance Corporation of British Columbia
North Vancouver, BC
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are reliable and dependable, we welcome you to apply for this exciting…
Added 2 mins ago
TC
Shop Service Advisor
Toromont Cat
Timmins, ON
- Full-time
Toromont Cat is looking for a Shop Service Advisor to join our team in Timmins! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 2 mins ago
Manager, Nuclear Engineering & Technology
ATS Automation
Cambridge, ON
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 2 mins ago
AI
BAS Project Engineer
Ainsworth Inc
NS · Dartmouth, NS
- Full-time
The BAS Project Engineer is responsible for supporting project, service, and sales teams with Building Automation Systems design, documentation, proposals, commissioning support, and…
Added 2 mins ago
CC
Journeyman Programmer - Instrumentation
Centrix Control Solutions
Kelowna, BC
- Other
Retirement Savings Program: CENTRIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.

Symbiotic Digital

Business Analyst

Toronto, ON, Canada
Downtown Toronto (Ryerson), ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

Position: Business Analyst

Location: Toronto, ON

Job ID#: RQ11518

Duration: 12 months

Role Overview

We are seeking an experienced Business Analyst to provide a comprehensive range of I&IT business analysis services for stakeholders with diverse business and technology needs. The successful candidate will work with business stakeholders and subject matter experts to gather, document, analyze, and validate business requirements.

The role involves assessing business problems and opportunities, identifying requirements that enable appropriate I&IT solutions, supporting business process improvements, and establishing effective business analysis practices, processes, and standards.

Key Responsibilities

Lead and conduct business analysis at varying levels of detail throughout the project lifecycle.
Assess business problems and opportunities and translate business needs into requirements that can be used to determine appropriate I&IT solutions.
Lead and facilitate workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface requirements.
Develop effective requirements-gathering approaches, including workshops, JAD sessions, interviews, and mockups.
Create user stories and support the development of UX, functional, and technical designs.
Conduct business modeling, use-case modeling, conceptual and logical data modeling, process and data-flow modeling, business rules definition, and non-functional requirements analysis.
Develop context diagrams, use cases and use-case models, process maps, stakeholder maps and assessments, and system diagrams.
Apply process reengineering concepts to identify business improvements and cost-effective service-delivery approaches.
Develop strategies, business cases, options analyses, cost-benefit analyses, ROI assessments, and feasibility studies for business I&IT initiatives.
Develop performance measures and traceability matrices and conduct follow-up assessments.
Monitor progress, resolve problems, and communicate status to stakeholders.
Support quality assurance and user acceptance testing to validate requirements against system functionality.
Define change scope, conduct impact analysis, and develop training and communication strategies to support end-user adoption.
Support ongoing production and configuration management and resolution of production problems.
Participate in request-for-proposal processes, including requirements definition and evaluation of vendor responses.
Identify, assess, communicate, and mitigate risks throughout the project lifecycle.

Business Analysis & Technical Skills

Strong experience leading requirements workshops and stakeholder elicitation sessions.
Strong Agile knowledge with the ability to convert complex requirements into manageable development deliverables.
Hands-on experience creating user stories and use cases.
Experience supporting UX, functional, and technical designs through iterative development cycles.
Experience with Agile/Scrum environments, including sprint planning and daily standups.
Experience with business process mapping, business functional modeling, business event modeling, and process reengineering.
Experience developing conceptual and logical data models and process/data-flow models.
Understanding of enterprise business architecture.
Strong knowledge of the software development lifecycle, software design, integration, database concepts, and user-interface design principles.
Experience with change management, quality assurance, risk management, disaster recovery planning, and business continuity planning.
Experience with business analysis and project management tools such as DevOps, MS Visio, Figma, CASE tools, and other modeling tools.
Familiarity with QA methodologies, testing processes, and UAT.
Familiarity with user-centred design principles.
Knowledge and understanding of Information Management principles, concepts, policies, and practices.
Knowledge and understanding of AODA and related regulations and standards.

Experience

Experience working as a Business Analyst or Functional Consultant on medium to large-sized projects.
Experience developing business cases from start to finish.
Experience conducting business analysis reviews, options analysis, and recommending changes and contingency provisions.
Experience providing technical leadership, functional business analysis, and architecture expertise to project teams and stakeholders.
Experience with service delivery management, portfolio/program/project management, and resource management.
Experience assessing business requirements and evaluating alternative technology solutions to identify cost-effective approaches.
Experience planning, coordinating, and leading business analysis, process improvement, architecture, or infrastructure initiatives within risk, time, and resource constraints.
Hands-on experience working within Agile or Scrum environments.
Experience supporting organizational change and end-user adoption.
Experience with budget estimation, cost-benefit analysis, and ROI assessments.
Experience balancing competing priorities and managing stakeholder expectations.
Previous Ontario provincial government or broader public-sector experience is an asset. ,

Communication & Interpersonal Skills

Strong written communication skills and the ability to prepare clear, concise, and comprehensive reports, reviews, assessments, presentations, and briefing materials.
Ability to explain complex ideas to both technical and non-technical stakeholders.
Strong customer-service and stakeholder-management skills.
Ability to clearly communicate design concepts and development processes.
Ability to adapt to changing requirements and dynamic business environments.
Strong analytical, problem-solving, and decision-making abilities.
Strong collaboration skills and experience working with cross-functional teams, including developers, QA professionals, and business stakeholders.
Strong interpersonal and negotiation skills with a track record of meeting deadlines. ,

Must-Have Qualifications

Demonstrated experience leading and facilitating workshops to elicit, review, document, and confirm business requirements, process reengineering needs, business models, business rules, and user-interface designs.
Strong knowledge of Agile methodologies and the ability to break down complex business requirements into manageable development deliverables.
Experience creating user stories and supporting UX, functional, and technical designs within iterative development cycles.
Experience working as a Business Analyst or Functional Consultant on medium to large-sized projects.
Enterprise business architecture experience.
Experience developing complete business cases from start to finish.

Nice to Have

Prior public-sector experience.

Work Arrangement

5 days onsite.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve

customers in two ways, we provide:

Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/

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More about this job

Responsibilities

The Business Analyst will lead requirements elicitation, facilitate workshops, and translate business needs into technical solutions. They are responsible for developing business cases, process maps, and supporting the project lifecycle through to user acceptance testing.

Requirements

Candidates must have extensive experience in business analysis, specifically within Agile environments and on medium to large-sized projects. Proficiency in requirements gathering, business architecture, and creating user stories is essential for this role.

Skills

Business Analysis
Agile
Scrum
Requirements Gathering
User Stories
Business Process Mapping
Data Modeling
Stakeholder Management
Business Cases
UX Design
Process Reengineering
Change Management
Quality Assurance
Risk Management
DevOps
MS Visio

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Agile
Scrum
Requirements Gathering
User Stories
Business Process Mapping
Data Modeling
Stakeholder Management
Business Cases
UX Design
Process Reengineering
Change Management
Quality Assurance
Risk Management
DevOps
MS Visio
Figma
AODA
Functional Consultant
Options Analysis
Cost-Benefit Analysis
ROI Assessment
Enterprise Business Architecture
Project Management
Service Delivery Management
Public Sector
Information Management
UAT
Business Continuity Planning

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