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Added 1 hour ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 1 hour ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 3 hours ago
CO
Specialist, Reliability
Council on Vertical Urbanism (CVU) - Australia Chapter
Windsor, ON
- Full-time
Added 4 hours ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…
Added 4 hours ago
EI
SAP Ariba Support Analyst
ExcelGens, Inc.
Montreal, QC
- Contract
We are looking for an Analyst, Digital Applications Support – Procurement to provide Level 2 functional and technical support for enterprise procurement applications.
Added 4 hours ago
N
Analyst, Retail, North American Finance Operations
Nutrien
Saskatoon, SK
- Full-time
Assist cross-functional business partners in analyzing their business to improve operating and financial performance
Added 4 hours ago
N
Analyst, Retail, North American Finance Operations
Nutrien
Calgary, AB
- Full-time
Assist cross-functional business partners in analyzing their business to improve operating and financial performance
Added 4 hours ago
C
SR Guidewire Analyst/Scrum master- Onsite
Cognizant
Toronto, ON
- Full-time
…BillingCenter, and Integration initiatives while managing cross-functional Agile teams. The role will be responsible for driving sprint execution, backlog management, dependency tracking,…
Added 4 hours ago
Q
Support Specialist
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…
Added 5 hours ago
IF
Functional Analyst, Financial Reporting Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Functional Analyst, Financial Reporting Systems, you will work within a specialized financial systems team responsible for critical technology solutions used by Finance teams for…
Added 5 hours ago
S
Analyst, Contract and Systems Support
SaskEnergy
Regina, SK
- Full-time
SaskEnergy is seeking a qualified and motivated individual to join our team. The Analyst, Contract and Systems Support provides research, analysis and reporting support, assistance in the…
Added 5 hours ago
RA
Technical Business Analyst – APIs & Systems Integration
Recrute Action
Toronto, ON
- Contract
Capture non-functional requirements, including performance, security, and auditability, as testable criteria based on targets established by architects and risk and security partners.
Added 5 hours ago
IF
Sales Operations Analyst - Payward Services
Ink Foundation
Canada
- Full-time
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 5 hours ago
AI
Salesforce Revenue Cloud Advanced
Apptoza Inc.
Toronto, ON
- Contract
1 year of Salesforce Lead-to-Cash experience in either a functional or technical role
Added 5 hours ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.
Added 5 hours ago
T
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
Lead moderately complex projects, end-to-end processes or functional programs within the area of expertise.
Added 5 hours ago
L
Continuous Improvement Jr. Analyst
Ledcor
Edmonton, AB
- Full-time
As the BES Continuous Improvement Jr. Analyst, you will support the Supervisor of Performance Management (Metrics and Analytics) in tracking, analyzing and reporting the performance metrics…
Added 5 hours ago
IC
Technical Business Analyst
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $85 to $95 CAD / hour
- Contract
We are seeking a Technical Business Analyst to support digital banking initiatives across web and mobile platforms. This role will work closely with architects, developers, QA, and Product…
Added 5 hours ago
B
Senior Systems Analyst – Microsoft Dynamics 365 F&O / SCM
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an experienced Senior Systems Analyst / Functional Consultant with strong hands-on expertise in Microsoft Dynamics 365 Finance & Operations (D365 F&O) and Supply Chain…
Added 6 hours ago
AC
Analyst, Store Accounting (Temporary contract June 2027)
Alimentation Couche-Tard
Laval, QC
- Contract
Added 6 hours ago
AI
Salesforce Revenue Cloud Developer
Apptoza Inc.
Toronto, ON
- Contract
1 year of Salesforce Lead-to-Cash experience in either a functional or technical role
Added 6 hours ago
End User Support Analyst
Agriculture Financial Services Corporation
Lacombe, AB
Reporting to Manager, Team Member Experience and Service Management, the End User Support Analyst’s responsibility will include, but not limited to, effectively performing day-to-day…
Added 6 hours ago
W
Senior Revenue Operations Analyst
Wagepoint
Remote, Canada
- $92,000 to $118,000 CAD / year
- Full-time
- Remote
We're looking for a Senior Revenue Operations Analyst who can take a messy business question and come back with an answer people can act on. You'll be the analytical engine of our Revenue…
Added 6 hours ago
NS
Senior Business Analyst
Nova Scotia Power
Halifax, NS
- Full-time
We are looking for a Senior Business Analyst to join our team. Reporting to the Manager, Tech PMO Strategy, you will be accountable for leading the overall business analysis approach and…
Added 7 hours ago
A
Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
An experienced Epic Clinical Applications & myChart Certified Analyst

Symbiotic Digital

Senior Business Analyst

ON, Canada
Downsview Central, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Sep 29, 2026

Original job description

Position: Senior Business Analyst

Location: Toronto, ON, Hybrid

Job ID#: RQ11545

Duration: 6 Months

Role Overview

We are seeking a Senior Business Analyst, Level 3 to work as part of a Project Management & Program Delivery team in collaboration with the core project team, solution delivery vendor(s), and other stakeholders. The role combines senior business analysis, product delivery, user experience, accessibility, user-centred design, research, and Agile delivery responsibilities.

The successful candidate will help shape accessible, intuitive digital solutions by translating business and user needs into product strategies, requirements, user journeys, wireframes, prototypes, backlogs, testing activities, and measurable outcomes.

Key Responsibilities

Work in a hybrid Agile environment combining approaches such as waterfall, Scrum, and extreme programming, providing leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
Develop product design criteria, planning activities, business objectives, communication and reporting protocols, product prioritization and phasing strategies, issue management, quality assessment, and transition requirements.
Apply evidence-based Agile approaches, including user analytics, interviews, research, and testing, to continuously improve design decisions.
Ensure digital solutions comply with web usability and accessibility standards, including WCAG 2.0 through WCAG 2.1 Level A and AA.
Work with the team and solution delivery vendor(s) to design digital solutions with simple, user-friendly, accessible content and features.
Assess user characteristics, needs, goals, opportunities, challenges, and pain points.
Lead the definition and testing of usability requirements and metrics.
Provide subject matter expertise in developing user experience and content standards and performance measures.
Prioritize product features and manage the backlog to establish a shared focus across tactical design and development activities.
Determine when software is ready to ship so users can receive value and the product team can continue gathering feedback.
Support design concepts and content strategies for digital solutions.
Conduct stakeholder consultations to determine and assess business needs.
Identify emerging trends and assess and prioritize feature requests and changes.
Guide and coach the team in content design and flow, wireframes, page templates, navigation, functional specifications, and opportunities for new functionality.
Mentor the team in identifying opportunities for digital solution development and assessing impacts on users.
Lead development of user personas, journey maps, task scenarios, wireframes, prototypes, content structures, and features.
Lead prototyping activities and ensure new features meet accessibility, usability, simplicity, reusability, and design standards before deployment.
Provide specialized advice on usability, accessibility, interactive design, and front-end design.
Analyze web analytics, visitor information, performance metrics, and other data to provide user-experience feedback.
Prepare project status reports identifying risks and mitigation strategies and provide recommendations supporting decision-making.
Prepare presentations outlining solution design options and recommendations.
Lead concurrent research, content design, and strategy activities.
Provide strategic oversight across digital solutions to ensure an accessible, simple, and user-friendly experience.
Translate concepts into user flows, wireframes, mock-ups, journeys, and prototypes that result in intuitive user experiences.
Support product vision through research, concept development, sketching, prototyping, and user testing.
Identify solution design limitations and recommend appropriate solutions.
Provide strategic UX and design advice regarding solution functions and features.
Apply user-centred design methods and rapidly test and iterate designs.
Collaborate effectively across the delivery team and other stakeholders.
Ask thoughtful questions, take appropriate risks, and champion new ideas.
Identify and troubleshoot UX limitations such as responsiveness.
Lead layout adjustments based on user feedback.
Ensure project timelines are achieved and issues are promptly identified and managed.

Technical Skills Requirements

Significant experience designing online user experiences for complex digital solutions.
Experience delivering products with balanced teams comprising product owners, UX designers, and developers using Agile/Scrum delivery methodologies. Scrum Master experience is preferred.
Proficiency with industry-standard design tools such as Photoshop, Adobe InDesign, Illustrator, Balsamiq, and InVision.
Basic knowledge of Microsoft Azure.
Knowledge of collaboration platforms such as MIRO, Atlassian Confluence, Trello, Microsoft Office 365, Google Drive, Zoom, Slack, and Microsoft Teams.
Knowledge of backlog-management platforms such as JIRA, Azure DevOps, and Pivotal Tracker.
Experience applying content layout and typography principles for mobile-first or responsive web design.
Familiarity with information architecture, taxonomies, and navigational design.
Strong knowledge of web usability and accessibility standards, including WCAG 2.0 and WCAG 2.1 Level A and AA.
Knowledge of usability and UX principles, accessibility, information architecture, graphic design, interface design, and navigation design.
Knowledge of Ontario digital government standards.

People Skills

Ability to work effectively independently and within a team.
Strong communication, interpersonal, collaboration, and negotiation abilities.
Excellent facilitation, presentation, time-management, and problem-solving skills.
Ability to build trusted relationships with internal and external stakeholders and solution delivery vendor(s).
Strong leadership skills with the ability to advise and guide teams on UX and design considerations.

Analytical and Problem-Solving Skills

Strong understanding of design thinking with a user-centric mindset and attention to detail.
Creative and analytical approach with a strong understanding of interaction design.
Ability to resolve issues promptly and present options and recommendations.
Ability to incorporate user-research feedback into effective designs for diverse audiences.
Understanding of business metrics and ability to translate business objectives into digital experiences.
Ability to prioritize change requests and guide teams on appropriate responses.
Strong research skills to evaluate industry practices, develop options, and recommend solution improvements.

Specific Deliverables

Expected deliverables may include:

Product vision and roadmap covering current, near-term, and future timelines.
Product strategy, including target audiences, problems being addressed, and value propositions.
User epics, stories, themes, product backlog, and sprint plans.
Data requirements and conceptual/logical models.
Functional and non-functional requirements.
Test plans/strategies and test cases.
Customer discovery insights from end-user research.
Product features and functions supported by backlog management and user-story authoring with the business product owner.
Product KPIs or success criteria, including metrics dashboards.
Product decisions and direction rationales.
Product success stories.
Continuous delivery of product features to improve the minimum viable product through user-centred design and Agile/Scrum methodologies.
Product risk-mitigation strategies.
Executive summaries and product status communications to senior management.

Development and Testing Support

Provide build and testing support to development teams.
Review test strategies, test plans, and test cases.
Manage defect logs.
Test applications.
Support end-user inquiries.
Define integration test plans.
Define user acceptance testing plans.
Identify and resolve problems/issues.
Document and manage risks and coordinate interdependencies with other project teams.

Work Arrangement

Hybrid: 3 days in the office.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve

customers in two ways, we provide:

Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/

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More about this job

Responsibilities

The Senior Business Analyst will lead the delivery of accessible digital solutions by translating business needs into product strategies, user journeys, and functional requirements. They will collaborate with cross-functional teams and vendors to manage backlogs, conduct user research, and ensure compliance with accessibility standards.

Requirements

Candidates must have over 5 years of experience in designing complex digital solutions and working within Agile/Scrum environments. Proficiency in industry-standard design tools, backlog management platforms, and deep knowledge of WCAG accessibility standards are required.

Skills

Business Analysis
Agile
User Experience
Accessibility
WCAG
Product Strategy
Wireframing
Prototyping
Backlog Management
User Research
Scrum
Stakeholder Management
Digital Strategy
Usability Testing
Data Analytics
Content Design

Visa sponsorship

Not detected in the job text

Keywords

Senior Business Analyst
Agile
Waterfall
Scrum
UX Design
Accessibility
WCAG 2.1
Product Roadmap
JIRA
Azure DevOps
User Personas
Journey Mapping
Prototyping
Adobe Creative Cloud
Figma
Balsamiq
InVision
Microsoft Azure
Atlassian Confluence
Digital Government Standards
Mobile-first Design
Responsive Web Design
Information Architecture
Stakeholder Consultation
User Acceptance Testing
Risk Mitigation
Data Analytics
Content Strategy
Interaction Design
Consulting

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