IT & data jobs in Canada

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Added 2 months ago
T
Senior Applied Machine Learning Scientist, Predictive AI(B3617)
TD
Toronto, ON · Montreal, QC
- Full-time
…products that represent the future at TD, can all be driven with data, with a strong focus on…
Added 2 months ago
System Administrator
Eastlink
Halifax, NS
On-site - working all 5 days per week in the Office
Added 2 months ago
B
Senior Business System Analyst
BMO
Toronto, ON · SCC
- Full-time
Data and AI Technology (DAT) Engineering supports BMO's Digital-First, risk, regulatory and compliance requirements by providing enterprise-scale solutions using data, analytics, and…
Added 2 months ago
MH
Technical Project Manager (TPM)
MedMe Health
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
Added 2 months ago
K
Machine Learning Data Engineer
kadence
Montreal, QC
- Full-time
Rather than maintaining established pipelines, you’ll be helping develop new approaches to training-data engineering and curation where established playbooks often do not yet exist.
Added 2 months ago
M
Staff Data Engineer
MaintainX
Montreal, QC
- Full-time
We are seeking a Staff Data Engineer to join our growing team. Our data platform spans a wide surface area: infrastructure, CDC streaming, Databricks operations and runtime, data pipelines,…
Added 2 months ago
M
Staff Data Engineer
MaintainX
Toronto, ON
- Full-time
We are seeking a Staff Data Engineer to join our growing team. Our data platform spans a wide surface area: infrastructure, CDC streaming, Databricks operations and runtime, data pipelines,…
Added 3 months ago
WS
IT Support Technician
Waste Solutions Canada
London, ON
- Full-time
Security and compliance: Follow IT security protocols and data protection standards, report potential risks or vulnerabilities, and support audits and access reviews.
Added 3 months ago
WS
Senior Business Systems Analyst
Waterplay Solutions Corp
Kelowna, BC
- $90,000 to $120,000 CAD / year
- Full-time
You’re driven by the potential of enterprise technology to transform the way organizations operate. Through strong data practices, automation, innovation, and emerging technologies like AI,…
Added 2 months ago
AA
Sr. Business Systems & Database Analyst
ALMAG Aluminum
Brampton, ON
- Full-time
Analyse data to quantify benefits and assess costs
Added 2 months ago
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Senior Data Engineer - Snowflake - Contract
Propel
Canada
- Contract
We are looking for a Snowflake Data Engineer to help build and maintain their cloud data warehouse and pipelines. This is a hands on role that involves taking ownership of moderately…
Added 2 months ago
C
Software Development Manager(Burnaby)
Clio
Burnaby, BC
- Full-time
Added 2 months ago
C
Software Development Manager (Toronto)
Clio
Toronto, ON
- Full-time
Added 2 months ago
MI
Network Administrator (1 Year Contract)
Magna International
Newmarket, ON
- Full-time
Manage and configure VMware ESXi and Azure Local / Azure Stack HCI data center clusters.
Added 2 months ago
A
Data Scientist ⭐
Achievers
Toronto, ON
- Full-time
Our Data Scientists are a highly motivated and curious group. They're spearheading Achievers' efforts to build products powered by AI and enjoy solving all the problems that come with…
Added 2 months ago
OA
Systems Administrator
Ontario Arts Council
Toronto, ON
- $32.78 to $49.66 CAD / hour
Added 2 months ago
B
Data Analyst
Borrowell
Remote, Canada
- $75,000 to $125,000 CAD / year
- Full-time
- Remote
As a Data Analyst you will be a key member of Borrowell’s Data Analytics Team. Your role will be pivotal in informing new marketing and product initiatives and powering the recommendations…
Added 2 months ago
Senior Data Engineer - Calgary
Capgemini
Calgary, AB
…limited to the following: Demonstrate deep knowledge of the data engineering domain to build and support non-interactive (batch, distributed) & real-time, highly available data, data…
Added 2 months ago
Applied Data Scientist / Engineer (Toronto-Hybrid)
Shift Technology
Toronto, ON
…critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our…
Added 2 months ago
A
Senior Data Analyst, Autodesk Education
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are looking for a Senior Data Analyst to join the Business Operations and Analytics team. You will partner with Marketing, Sales, Operations, Strategy, and other teams to understand…
Added 2 months ago
PB
Business Systems Analyst
Pacific Blue Cross
Burnaby, BC
- Full-time
Added 2 months ago
SE
Desktop Support Analyst (Co-op)
S&C Electric Company
Toronto, ON · Etobicoke, ON
- Full-time
Added 2 months ago
Technical Business Analyst
Sapsol Technologies Inc
Montreal, QC
Communication Skill: (Must have): Ability to analyse business case
Added 2 months ago
BS
Senior Business System Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Any specific tools/skillset: Experience working with hierarchical data structures (.xml, json). Experience working with System-to-System Integration solutions (Extract Transform Load…
Added 2 months ago
M
Senior Systems Administrator - Infrastructure & Cloud
Mevotech
Mississauga, ON
- Full-time
Occasional travel to company facilities, data centers, and vendor locations.

Symbiotic Digital

Service Desk Analyst

ON, Canada
Downtown Toronto (Harbourfront East / Union Station / Toronto Island), ON, Canada

Contract

Apply on symbioticgroup.zohorecruit.com About employer

Applications open in a new tab.

Job details

Job type: Contract
Posting language: English
Posted: Aug 19, 2026

Original job description

Position: Service Desk Analyst

Location: Toronto, ON (Onsite)

Job ID#: RQ11331

Duration: 9 Months

Role Overview

We are seeking an experienced Service Desk Analyst/Application Support Specialist to provide technical support for applications, digital systems, and websites. The successful candidate will assist end users, troubleshoot issues, manage inquiries, maintain technical documentation, and collaborate with technical teams to ensure effective issue resolution.

Key Responsibilities

Provide technical expertise and knowledge for applications and software systems.
Deliver technical support to internal teams and external users as required.
Assist with system integrations and application support activities.
Manage ticketing systems and maintain accurate records of inquiries and resolutions.
Maintain and update technical documentation, procedures, and knowledge resources.
Identify, troubleshoot, and resolve technical issues.
Coordinate activities with local and international teams when required.
Deliver training and guidance to users and business teams.
Prepare maintenance plans and upgrade schedules for organizational systems.
Develop reports and support materials for business stakeholders.
Support end users through phone and written communication channels.
Escalate complex issues to appropriate technical teams when needed.

Qualifications & Experience

General Skills

Experience providing expertise and technical knowledge for applications or application suites.
Experience responding to application-related inquiries and resolving issues through ticket management processes.
Experience training end users and creating supporting documentation.
Experience troubleshooting and responding to user requests regarding managed applications.
Proven ability to manage competing priorities and meet deadlines.
Strong customer service and relationship management experience.
Strong understanding of organizational computing systems.
Ability to explain technical concepts to non-technical users.
Excellent verbal and written communication skills.
Strong listening, critical thinking, and problem-solving abilities.

Required Skills

Core Skills

Prior experience in a help desk or application support role supporting end users with IT or website-related issues.
Experience supporting users through phone and email channels.
Experience working with Interactive Voice Response (IVR) software and digital inquiry management tools.
Experience supporting digital systems or websites.
Ability to efficiently research and identify answers to user inquiries.
Experience referring users to appropriate escalation channels and support partners.
Strong organizational skills and attention to inquiry tracking and logging.
Experience communicating technical issues to technical teams and translating solutions for non-technical users.
Ability to manage competing priorities effectively.

Communication Skills

Bilingual Candidates

Advanced verbal and written communication skills in both English and French.
Experience communicating with non-technical end users in a helpdesk environment.
Ability to provide clear troubleshooting guidance.
Strong analytical, problem-solving, and decision-making skills.
Ability to remain calm and professional under pressure.
Strong active listening and conflict-resolution skills.
Ability to escalate challenging situations appropriately.

Non-Bilingual Candidates

Advanced verbal and written communication skills in English.
Experience communicating with non-technical end users in a helpdesk environment.
Ability to provide clear troubleshooting guidance.
Strong analytical, problem-solving, and decision-making skills.
Ability to remain calm and professional under pressure.
Strong active listening and conflict-resolution skills.
Ability to escalate challenging situations appropriately.

Preferred Experience

Experience and understanding of public sector environments and the delivery of services to the public.

Additional Information

5 days onsite.
Multiple openings available, including bilingual and non-bilingual positions.
Mandatory in-person interview.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/

Apply on symbioticgroup.zohorecruit.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for applications and digital systems while managing ticketing processes and inquiries. They are responsible for maintaining technical documentation, troubleshooting issues, and collaborating with teams to ensure effective resolution.

Requirements

Candidates must have experience in help desk or application support roles with strong communication and analytical skills. Proficiency in managing technical issues and supporting end users through phone and email channels is required.

Skills

Technical support
Application support
Ticketing systems
Troubleshooting
Technical documentation
Customer service
Relationship management
IVR software
Digital inquiry management
Communication skills
Problem-solving
Analytical skills
Conflict resolution
Active listening
Training
System integration

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Application Support
Technical Support
Ticketing System
IVR
Digital Systems
Troubleshooting
Documentation
Customer Service
Public Sector
IT Consulting
Software Systems
Incident Management
Escalation
Training
Maintenance Planning
Stakeholder Reporting
Communication
Problem Solving
Analytical Skills

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IT & data jobs in Canada

Senior Applied Machine Learning Scientist, Predictive AI(B3617)

System Administrator

Senior Business System Analyst

Technical Project Manager (TPM)

Machine Learning Data Engineer

Staff Data Engineer

Staff Data Engineer

IT Support Technician

Senior Business Systems Analyst

Sr. Business Systems & Database Analyst

Senior Data Engineer - Snowflake - Contract

Software Development Manager(Burnaby)

Software Development Manager (Toronto)

Network Administrator (1 Year Contract)

Data Scientist ⭐

Systems Administrator

Data Analyst

Senior Data Engineer - Calgary

Applied Data Scientist / Engineer (Toronto-Hybrid)

Senior Data Analyst, Autodesk Education

Business Systems Analyst

Desktop Support Analyst (Co-op)

Technical Business Analyst

Senior Business System Analyst

Senior Systems Administrator - Infrastructure & Cloud

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Advertised starting pay

Where work happens

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IT & data jobs in Canada