Unified Lockbox Processing Associate

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know! #youbelonghere

For more information, visit www.symcor.ca

Title: Unified Lockbox Processing Associate

The Opportunity:

Processes simple to more complex transactions/jobs, ensuring accuracy and in accordance with Symcor procedures and required deadlines, including keying, capturing, reconciling, balancing, posting, clearing, conducting quality control and distributing or transmitting a variety of financial items. Documents, reports and investigates exceptions or unusual items for processing.

Shift Time : Please confirm

Reliability Status - Protected B

About The Role:

• Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
• Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
• Key transactions including commercial courier data, and adjust entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
• Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
• Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
• Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution.
• Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
• Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
• Distribute workflow as per department requirements.
• Review reports, cashbooks and G/L account to identify discrepancies and gaps.
• Follow defined control measures to meet or exceed department goals (ALL).
• Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
• Identify, address and escalate major issues by escalating to PSO, AM or Manager.
• Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
• Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
• Interaction with external clients.

What You Need to Succeed:

Education:

• High School Diploma or equivalent

Experience:

• 1 to 3 years related experience.

Skill requirements

• Basic to Intermediate Computer Skills.
• MS Office as required.
• Communication skills – Responding to emails and phone as required.

What’s In It For You
 

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.