Service Technician (HVAC)

Reporting to the Account Executive, Service Manager, or Service Foreman, the Service Technician (HVAC) is responsible for installing, maintaining, troubleshooting, and repairing HVAC systems and equipment. This role supports preventative maintenance contracts, HVAC service operations, and customer service activities while ensuring all work is completed safely, efficiently, and in compliance with applicable standards and codes.

A company service truck will be provided to carry out the responsibilities of this position.

The Service Technician (HVAC) is compensated in accordance with applicable union rates (UA Local 787).

A safe and healthy work environment is one of Symtech's primary goals and a central guiding principle for the organization. Symtech and its employees are aligned in the goal of zero incidents. Our employees are our most valuable asset, and Symtech is dedicated to providing and maintaining a safe and healthy work environment for all employees. Our safety culture is encouraged throughout the organization and promoted by demonstrating and communicating the importance of safety within the communities where we work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, maintain, troubleshoot, and repair HVAC systems and equipment.
• Perform preventative maintenance services in accordance with contract requirements and company standards.
• Diagnose HVAC equipment and system issues using appropriate tools and testing equipment.
• Utilize diagnostic tools and equipment, including multimeters, refrigeration gauges, and combustion analyzers.
• Service and maintain HVAC equipment, including boilers, rooftop units, air handling units, make-up air units, chillers, heat pumps, and associated mechanical systems, as required.
• Complete assigned service work efficiently, safely, and professionally.
• Maintain professional communication and positive face-to-face interactions with clients and site personnel.
• Complete required paperwork, service reports, and documentation accurately and on time.
• Follow all company health and safety policies, procedures, and safe work practices.
• Maintain tools, equipment, and work areas in a safe and organized manner.
• Support team operations and collaborate effectively with Foremen, Technicians, and Apprentices.
• Perform other related duties as assigned based on the needs of the business unit.

The duties and responsibilities listed above describe the general nature and scope of work associated with this position. They are not intended to be an exhaustive list, and additional duties may be assigned as required.

EXPERIENCE, SKILLS & KNOWLEDGE

• Must be fully licensed and in good standing with UA Local 787.
• Must hold a valid G1 Gas Technician licence or be willing to obtain one, as applicable to the position.
• Strong troubleshooting and diagnostic skills related to commercial and industrial HVAC systems.
• Experience working on preventative maintenance contracts.
• Experience servicing and maintaining commercial HVAC equipment.
• Ability to operate diagnostic and testing equipment, including multimeters, refrigeration gauges, and combustion analyzers.
• Knowledge of applicable HVAC codes, regulations, and safety procedures.
• Strong customer service and communication skills.
• Ability to work independently and follow direction effectively.
• Strong organizational, time-management, and problem-solving skills.
• Commitment to workplace safety, quality workmanship, and customer satisfaction.

TRAVEL

• Approximately 90% travel is required for this position, including travel to customer sites throughout the assigned service area.

WORKING CONDITIONS

• Work is primarily performed at customer sites and may involve indoor and outdoor environments.
• Extended periods of standing, walking, climbing, and working on one's feet may be required.
• Exposure to varying noise levels, weather conditions, and seasonal temperatures.
• Work may involve mechanical rooms, rooftops, equipment rooms, and other commercial or industrial environments.