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Sync.com

Junior IT Infrastructure Technician

Toronto, ON, Canada

Pay: $50,000 to $58,000 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Experience: 0 to 2 years of experience in IT support, datacenter operations, or a related hands-on technical role.
Posting language: English
Posted: Sep 28, 2026

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Original job description

About Sync
Sync is a Canadian company building zero-knowledge, end-to-end encrypted cloud storage and collaboration for over two million people and businesses worldwide. Unlike most of our competitors, we own and operate our own storage infrastructure rather than renting it. Our customers’ data lives on our hardware, in our racks, in Canada. That is a core part of our product promise, and it means the physical infrastructure is not a back-office concern here. It is the product.

About the role
We are hiring a Junior IT Infrastructure Technician to help maintain the JBODs, servers, and network gear in our Toronto colocation facility. This is a hybrid role based in Toronto, with regular travel to our Toronto Data Centre required to do hands-on work, and a genuinely strong entry point into storage and infrastructure engineering, you will be working directly on petabyte-scale storage systems from your first week.

You will rack and maintain hardware, replace failed drives and components, own the RMA process end to end, manage procurement, and support the day-to-day IT needs of the team. We are looking for someone early in their career who is curious about how things work and who moves toward problems instead of waiting to be assigned them. You will not be expected to arrive knowing everything. You will be expected to ask good questions, document what you learn, and take real ownership of the things you touch. Once you're ramped up, this role will also include participation in an on-call rotation.

What you will do

Maintain our JBOD storage enclosures: identify and replace failed drives, verify rebuilds complete cleanly, and track drive health and failure trends over time.
Install, cable, configure, provision and decommission servers and storage chassis in our Toronto colocation cage.
Diagnose and resolve hardware faults across drives, memory, PSUs, HBAs, SAS expanders, backplanes, and network components.
Support network infrastructure: rack and cable switches, maintain accurate port maps, and assist with configuration changes under supervision.
Support the team during critical situations: respond to monitoring alerts, work the relevant runbook, and help recover systems from unexpected failures.
Own the RMA process end to end: identify the failure, open the case with the vendor, track the shipment, install the replacement, and confirm the fix. Then make sure the inventory reflects reality.
Manage procurement for hardware and IT equipment, including quoting, purchase orders, receiving, and day-to-day vendor communication.
Maintain an accurate asset inventory covering serial numbers, warranty status, rack and slot locations, and lifecycle state.
Keep the cage clean and auditable through disciplined structured cabling, labelling, and cable management.
Handle media sanitization and secure disposal of decommissioned drives in line with our security policies.
Coordinate with the colocation provider on remote hands, access approvals, power and cooling questions, and scheduled maintenance windows.
Provide general IT support to internal staff, including laptop provisioning, account setup, and endpoint troubleshooting.
Write and improve runbooks so the next person can do the task without having to ask.
Participate in an on-call rotation for incidents after an onboarding period.

What we are looking for

0 to 2 years of experience in IT support, datacenter operations, or a related hands-on technical role. Co-op terms, internships, home labs, and personal projects all count.
A proactive mindset. You notice the drive that keeps throwing errors before it fails outright, and you raise it.
Real curiosity about infrastructure. You want to understand why a system behaves the way it does, not just which button restarts it.
Working knowledge of server and storage hardware, and comfort using hand tools in a rack environment.
Linux fundamentals at the command line: navigating the filesystem, reading logs with journalctl and dmesg, and using basic disk and filesystem tooling such as lsblk, smartctl and df.
Basic networking knowledge: IP addressing, VLANs, switching, subnetting, routing and the ability to read and maintain a cable map.
Care and precision around data. In a live storage environment, pulling the wrong drive matters - we need someone who checks twice before executing any task.
Clear written communication. A significant part of this job is leaving a good record for the next person.
Strong organizational habits, particularly around tracking assets, tickets, and open vendor cases.
Ability to work on-site in Toronto and to lift and position equipment weighing up to 50 lbs.
Eligibility to work in Canada.

Nice to have

Exposure to a colocation or datacenter environment.
Familiarity with SAS or SATA storage topologies, RAID or erasure coding concepts, or distributed storage systems such as ZFS or Ceph.
Scripting in Bash or Python to automate repetitive work such as drive health checks or inventory reconciliation.
Experience with out-of-band management tools such as iDRAC, iLO, or IPMI.
Any exposure to a switch CLI – Cisco NX-OS or IOS, HP ProCurve, or similar –even if only show commands.
Any exposure to monitoring and alerting tooling such as Prometheus, Grafana, Zabbix.
Familiarity with Containers (Docker, LXC) or with a directory and identity service for user and device management.
Certifications such as CompTIA A+, Network+, Server+, or equivalent coursework.

Perks:

Compensation range: $50,000 to $58,000 CAD
Generous WSA program
Best-in-the-class health benefits
Paid vacation with carry-over
Flexible Hybrid
Direct hands-on experience with petabyte-scale storage infrastructure that very few companies our size operate themselves.
A clear growth path toward storage, systems, or network engineering, with mentorship from the senior staff who built this infrastructure.
Budget for certifications and training.

Sync.com is an equal opportunity dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

#LI-Hybrid

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More about this job

Responsibilities

Maintain and troubleshoot storage, server, and network hardware at the Toronto colocation facility, including replacing failed components, managing rebuilds, and responding to alerts. Own equipment procurement, RMAs, asset records, secure media disposal, cabling, documentation, and internal IT support, and participate in an on-call rotation after onboarding.

Requirements

Candidates should have 0–2 years of hands-on IT support, data centre operations, or related experience; practical familiarity with server and storage hardware; Linux command-line fundamentals; and basic networking knowledge. The role also requires careful handling of data, clear written communication, strong organizational habits, ability to work on-site in Toronto and lift up to 50 pounds, and eligibility to work in Canada.

Skills

Server And Storage Hardware
Linux Command Line
Hardware Troubleshooting
Data Centre Operations
JBOD Storage Maintenance
Drive Health Monitoring
Networking
IP Addressing And Subnetting
VLANs And Switching
Structured Cabling
Asset Inventory Management
RMA And Vendor Management
Runbook Documentation
Bash Or Python Scripting
Data Sanitization
IT Support

Benefits

Generous Wellness Spending Account
Health Benefits
Paid Vacation With Carry-Over
Flexible Hybrid Work
Hands-On Experience With Petabyte-Scale Storage Infrastructure
Mentorship
Career Growth Path
Certification And Training Budget

Visa sponsorship

Not detected in the job text

Keywords

JBOD
Linux
Journalctl
Dmesg
Lsblk
Smartctl
Df
SAS
SATA
RAID
Erasure Coding
ZFS
Ceph
Bash
Python
iDRAC
iLO
IPMI
Cisco NX-OS
Cisco IOS
HP ProCurve
Prometheus
Grafana
Zabbix
Docker
LXC
CompTIA A+
Network+
Server+
Colocation

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