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Syncredible Solutions

IVR Tester (Genesys)

  • Canada

Contract

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Job details

Job type
Contract
Posting language
English
Posted

Original job description

About the Company:

At Syncredible Solutions, we believe in the transformative power of technology. we specialize in Digital transformation services, Enterprise solutions, Power BI Analytics solutions and staffing services.

Role Description

Genesys platform tester

  • Hands-on experience creating and executing API payloads in Postman
  • Experience testing Genesys call flows from the Genesys UI perspective, rather than through phone calls
  • Working/Testing knowledge of the Genesys UI, including checking call status, agent scripts, and secured messages
  • Working/Testing knowledge of CRM integration to Genesys
  • Working/Testing knowledge of chatbots and live-agent interactions

Equal Opportunity Statement:

Syncredible Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Responsibilities

Test the Genesys platform and call flows through the Genesys user interface, including verifying call status, agent scripts, and secure messages. Create and execute API payloads in Postman and test CRM integrations, chatbots, and live-agent interactions.

Requirements

The role requires hands-on experience creating and executing API payloads in Postman and testing Genesys call flows through the Genesys user interface rather than by phone. Working or testing knowledge of the Genesys UI, CRM integration, chatbots, and live-agent interactions is also required.

Skills

  • Genesys Platform Testing
  • API Testing
  • Postman
  • Genesys Call Flow Testing
  • Genesys User Interface
  • Call Status Verification
  • Agent Scripts
  • Secure Messages
  • CRM Integration Testing
  • Chatbot Testing
  • Live-Agent Interaction Testing

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support
  • Data & Analytics

Keywords

  • Genesys
  • Genesys Platform
  • Genesys User Interface
  • Call Flows
  • API Payloads
  • API Testing
  • Postman
  • Call Status
  • Agent Scripts
  • Secure Messages
  • CRM Integration
  • Chatbots
  • Live-Agent Interactions
  • Digital Transformation
  • Enterprise Solutions
  • Power BI Analytics
  • IT Services
  • IT Consulting

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