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Added 7 mins ago
AC
Identity and Access Management, Technical Analyst
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The IAM Technical Analyst will work in a fast-paced, innovative environment at one of North America's top airlines. Air Canada's IAM systems are foundational to protecting the data and…
Added 16 mins ago
Category Analyst (***Reposted***)
Public Service Delivery
Winnipeg, MB
The Department of Public Service Delivery is seeking qualified individuals to fill the Category Analyst positions within the Procurement and Supply Chain Division (PSCD) Division.
Added 22 mins ago
SA
Business Systems Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application…
Added 22 mins ago
PC
Full Stack Developer
PwC Canada
Calgary, AB
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 22 mins ago
PC
Full Stack Developer
PwC Canada
Ottawa, ON
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 22 mins ago
C
Senior Business Systems Analyst
Cogniify
Vancouver, BC · Greater Vancouver, BC
- Full-time
Cogniify is hiring a Senior Business Systems Analyst to support infrastructure and developer platform initiatives. You will work closely with platform engineering, DevOps, security,…
Added 22 mins ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Added 22 mins ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 22 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
T
Investment Management Rotational Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 36 mins ago
IF
Senior Data Analyst - Operational Performance Analytics
Intact FC
Montreal, QC
- Full-time
Our growing team is looking for a Senior Data Analyst - Operational Performance Analytics!
Added 51 mins ago
CO
IT Business Analyst
City of St. Albert
St. Albert, AB
- $86,055.32 to $105,914.9 CAD / year
- Temporary
The City of St. Albert is recruiting an individual to join our Information Technology department as an IT Business Analyst. Reporting to the Manager, IT Projects and Business Relationship…
Added 51 mins ago
C&
Global Privacy Analyst
Crawford & Company
Canada
- Full-time
Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
Added 51 mins ago
CO
Traffic Signal Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Review development applications, transportation studies, traffic impact studies, capital projects, consultant designs and operational analyses from a traffic-signal and traffic-operations…
Added 51 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 51 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 51 mins ago
PN
Business Analyst – Data Analytics & Project Planning
Pasona N A, Inc.
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
We are seeking a motivated, analytical, and detail-oriented Business Analyst to support financial data analysis, business planning, and new data center development projects.
Added 51 mins ago
CO
Road Safety Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Review transportation studies, Environmental Assessments, functional designs, capital projects, development applications, traffic impact studies and consultant reports from a roadway safety…
Added 51 mins ago
AI
Business Systems Analyst – Salesforce
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Business Systems Analyst (BSA) – Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional…
Added 51 mins ago
Senior Analyst FP&A
Enerflex Ltd
Canada
Enerflex Ltd. is seeking a highly motivated and analytical Senior Analyst, Financial Planning and Analysis to support the company’s internal financial planning and analysis function. This…
Added 51 mins ago
Manager, Workforce Insights
Scotiabank
Toronto, ON
Positioned between Senior Workforce Analyst and Senior Manager, the role moves the function from execution and analysis to operational leadership, planning governance, stakeholder…
Added 51 mins ago
R
Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
RTX
Longueuil, QC
- Full-time
Added 51 mins ago
Underwriting Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON
The Underwriting Analyst supports Group Underwriters by compiling information from various systems/reports into renewal analysis tools and financial report tools, plus manual rate…
Added 51 mins ago
Tax and Catalog Analyst
Canfor
Prince George, BC
As our Tax and Catalog Analyst, you will be Canfor’s key resource for provincial sales tax applications related to equipment, parts, services, and inventory. You will work across…
Added 1 hour ago
M
Senior Financial Planning Analyst
MDA
Brampton, ON
- Full-time
We’re looking for a Financial Analyst on our Robotics &Space Operations team at our Brampton office.

Synechron

Application Support Analyst – Front Office Technology

Mississauga, ON, Canada

$90,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.

The role will focus on Deal Capture, Trade Booking and Lifecycle Management, as well as Portfolio Credit Analytics workflows. You will be responsible for ensuring day-to-day application stability, performing incident triage and functional troubleshooting, supporting controlled change and release execution, and partnering with business, technology, engineering, and infrastructure teams to drive timely resolution and improved service outcomes.

The successful candidate will combine strong application support fundamentals with an understanding of financial markets workflows, data analysis, operational controls, and IT service management practices.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $90K - CAD $110K/year & benefits (see below).

The Role

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

Preferred skills:

Experience supporting deal capture, trade booking, lifecycle management, or portfolio credit analytics platforms.
Knowledge of trade lifecycle events, including amendments, cancellations, corrections, confirmations, and settlement processes.
Experience with financial products, such as loans, bonds, derivatives, credit products, or structured transactions.
Exposure to batch scheduling and enterprise job-control tools.
Experience supporting REST, messaging, file-based, or other system-to-system integrations.
Familiarity with CI/CD tools and deployment practices.
Experience writing automation scripts using Python, PowerShell, or Shell.
Knowledge of monitoring, alerting, and observability tools.
Experience with root-cause analysis, service improvement, and operational resilience initiatives.
ITIL certification or equivalent experience.
Exposure to cloud platforms, containerized environments, or modern application support practices.

We offer:

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
Flexible hybrid policy.
RRSP with employer’s contribution up to 4%.
A higher education certification policy.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
A truly diverse, fun-loving and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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More about this job

Responsibilities

Provide L1/L2 support for front-office investment banking and capital markets applications, triaging incidents and troubleshooting deal capture, trade booking, lifecycle, and portfolio credit analytics workflows. Support production stability, changes and releases, batch operations, data investigations, documentation, automation, and stakeholder communications while coordinating with business, engineering, and infrastructure teams.

Requirements

Candidates should have experience in application or production support, familiarity with financial markets and trade workflows, and practical knowledge of IT service management processes. The role also requires SQL, Linux/Unix, application log and batch troubleshooting, ITSM tools, strong analytical and communication skills, and the ability to manage time-sensitive incidents.

Skills

Application Support
Production Support
Incident Management
Problem Management
Change Management
Financial Markets Workflows
Trade Booking
Deal Capture
Trade Lifecycle Management
SQL
Linux/Unix Troubleshooting
ServiceNow
Batch Processing
Jira
Confluence
Python, PowerShell, And Shell Scripting

Benefits

Paid Annual Leave
Personal Leave
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Insurance
Flexible Hybrid Policy
RRSP With Employer Contributions
Higher Education Certification Policy
Udemy For Business Access
Coaching Opportunities
International Work Opportunities
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Investment Banking
Capital Markets
Application Support
Production Support
Deal Capture
Trade Booking
Trade Lifecycle Management
Portfolio Credit Analytics
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
SQL
Linux/Unix
Application Logs
Batch Processing
Scheduled Jobs
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
REST Integrations
Messaging
Root-Cause Analysis
Operational Resilience
Service-Level Agreements

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