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Added 14 mins ago
MN
Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Added 14 mins ago
MN
Estimator
Modern Niagara
Hamilton, ON
- Full-time
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others
Added 14 mins ago
HO
Desktop Consulting and Field Services Supervisor
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…standalone and networked systems, as well as standard software, mobile devices and printing solutions. You’ll also respond to recurring issues, help define service agreements and contribute…
Added 14 mins ago
GD
GARAGE - Team Leader FT - CF Champlain Mall
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
Social Media Skills, knowledge of Mobile Devices Skills and Computer skills are an asset
Added 29 mins ago
Z
React Native - Mobile FullStack Developer
Zoho
Toronto, ON
- Contract
…organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement customers. You will work across the entire stack, building React Native…
Added 29 mins ago
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React Native - Mobile Full Stack Developer
Zoho
Toronto, ON
- Contract
…organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement customers. You will work across the entire stack, building React Native…
Added 29 mins ago
IS
Test Automation Engineer
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Mobile & Cloud Testing: Utilize Perfecto Mobile (or similar cloud testing platforms) to execute cross-browser and cross-device automated testing.
Added 29 mins ago
T
Personal Banking Associate Trainee (Full time)- Gatineau De La Gappe
TD
Gatineau, QC
- Full-time
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Added 29 mins ago
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Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Added 29 mins ago
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Personal Banker Trainee
TD
Thornbury, ON
- Full-time
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a…
Added 29 mins ago
Merchandiser
Postmedia Network Inc.
Vernon, BC
Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development…
Added 29 mins ago
C
Mobile Mortgage Advisor (Cobourg/Peterborough/Belleville, ON) - 100% Commission
CIBC
Belleville, ON · Cobourg, ON · Peterborough, ON · Toronto, ON
- Full-time
…experience to help clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them.…
Added 29 mins ago
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Associate Financial Advisor
CIBC
Prince George, BC
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 29 mins ago
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Associate Financial Advisor
CIBC
Victoria, BC
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 29 mins ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 29 mins ago
BB
Assistant Retail Manager - Mobile (12-Month Contract)
Best Buy Canada
Kelowna, BC
- Full-time
Added 44 mins ago
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Senior Analyst, Site Merchandising
Walmart
Mississauga, ON
- Full-time
…Researching and documenting best practices for digital and mobile experiences, the Senior Analyst also develops plans to highlight key priorities across the digital customer…
Added 44 mins ago
Customer Experience Associate - Tatamagouche, NS (26.25 Hours / Week)
Scotiabank
Tatamagouche, NS
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 44 mins ago
Customer Experience Associate - Sage Hill Plaza, AB (18.75 hours/week)
Scotiabank
Calgary, AB
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 44 mins ago
Customer Experience Associate - Radisson Branch, AB (15 hours/week)
Scotiabank
Calgary, AB
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 59 mins ago
A
Mobile Developer – React Native : Toronto, ON, Canada : Onsite
AceStack
Toronto, ON
- Full-time
We are seeking an experienced Mobile Developer with expertise in React Native, JavaScript, and Angular to develop, enhance, and maintain high-quality mobile applications. The ideal…
Added 59 mins ago
WC
Senior Analyst, Site Merchandising
Walmart Canada
Mississauga, ON
- Full-time
…Researching and documenting best practices for digital and mobile experiences, the Senior Analyst also develops plans to highlight key priorities across the digital customer journey. This…
Added 59 mins ago
NI
System Support Specialist
Northfield IT
Remote, Canada
- $52,000 to $56,000 CAD / year
- Full-time
- Remote
Supplements for mobile phones and home internet.
Added 59 mins ago
PC
Software Developer
PRI Consultants
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 59 mins ago
PC
Software Developer
PRI Consultants
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…

Synechron

Application Support Analyst – Front Office Technology

Mississauga, ON, Canada

$90,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.

The role will focus on Deal Capture, Trade Booking and Lifecycle Management, as well as Portfolio Credit Analytics workflows. You will be responsible for ensuring day-to-day application stability, performing incident triage and functional troubleshooting, supporting controlled change and release execution, and partnering with business, technology, engineering, and infrastructure teams to drive timely resolution and improved service outcomes.

The successful candidate will combine strong application support fundamentals with an understanding of financial markets workflows, data analysis, operational controls, and IT service management practices.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $90K - CAD $110K/year & benefits (see below).

The Role

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

Preferred skills:

Experience supporting deal capture, trade booking, lifecycle management, or portfolio credit analytics platforms.
Knowledge of trade lifecycle events, including amendments, cancellations, corrections, confirmations, and settlement processes.
Experience with financial products, such as loans, bonds, derivatives, credit products, or structured transactions.
Exposure to batch scheduling and enterprise job-control tools.
Experience supporting REST, messaging, file-based, or other system-to-system integrations.
Familiarity with CI/CD tools and deployment practices.
Experience writing automation scripts using Python, PowerShell, or Shell.
Knowledge of monitoring, alerting, and observability tools.
Experience with root-cause analysis, service improvement, and operational resilience initiatives.
ITIL certification or equivalent experience.
Exposure to cloud platforms, containerized environments, or modern application support practices.

We offer:

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
Flexible hybrid policy.
RRSP with employer’s contribution up to 4%.
A higher education certification policy.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
A truly diverse, fun-loving and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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More about this job

Responsibilities

Provide L1/L2 support for front-office investment banking and capital markets applications, triaging incidents and troubleshooting deal capture, trade booking, lifecycle, and portfolio credit analytics workflows. Support production stability, changes and releases, batch operations, data investigations, documentation, automation, and stakeholder communications while coordinating with business, engineering, and infrastructure teams.

Requirements

Candidates should have experience in application or production support, familiarity with financial markets and trade workflows, and practical knowledge of IT service management processes. The role also requires SQL, Linux/Unix, application log and batch troubleshooting, ITSM tools, strong analytical and communication skills, and the ability to manage time-sensitive incidents.

Skills

Application Support
Production Support
Incident Management
Problem Management
Change Management
Financial Markets Workflows
Trade Booking
Deal Capture
Trade Lifecycle Management
SQL
Linux/Unix Troubleshooting
ServiceNow
Batch Processing
Jira
Confluence
Python, PowerShell, And Shell Scripting

Benefits

Paid Annual Leave
Personal Leave
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Insurance
Flexible Hybrid Policy
RRSP With Employer Contributions
Higher Education Certification Policy
Udemy For Business Access
Coaching Opportunities
International Work Opportunities
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Investment Banking
Capital Markets
Application Support
Production Support
Deal Capture
Trade Booking
Trade Lifecycle Management
Portfolio Credit Analytics
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
SQL
Linux/Unix
Application Logs
Batch Processing
Scheduled Jobs
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
REST Integrations
Messaging
Root-Cause Analysis
Operational Resilience
Service-Level Agreements

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