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Added 37 mins ago
B
BMO Capital Markets New Grad 2027 Investment Banking Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
…American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and acquisitions advisory services, securitization,…
Added 2 hours ago
S
Application Support Analyst – Front Office Technology
Synechron
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
…Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer…
Added 12 hours ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 16 hours ago
R
Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 2 days ago
S
Application Support Engineer (Front Office)
Synechron
Mississauga, ON
- Full-time
We are seeking an experienced Application Support Analyst to join our team and support Front Office platforms focused on deal capture, trade booking, trade lifecycle processing, and…
Added 2 days ago
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Analyst - Real Estate Property Brokerage
TD
Toronto, ON
- Full-time
…needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global…
Added 2 days ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 2 days ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 2 days ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 2 days ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 2 days ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 2 days ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Winnipeg, MB
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 3 days ago
AC
Senior Actuarial Analyst, High Net Worth Pricing
Aviva Canada
Markham, ON
- Full-time
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Added 3 days ago
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Senior Actuarial Analyst, Personal Pricing
Aviva Canada
Markham, ON
- Full-time
Analyze portfolio performance, emerging experience, market trends, and competitive dynamics to identify pricing opportunities and risks.
Added 3 days ago
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Analyst, Investments
QuadReal Property Group
Toronto, ON
- Full-time
The Analyst, Investments, will report to the Director, Investments and will support QuadReal’s Investments team. This important role is responsible for contributing to the preparation of…
Added 3 days ago
VC
Credit Support Specialist
Vault Credit Corporation
Toronto, ON
- Full-time
Vault is looking for a detail-oriented Credit Analyst with 2–3 years of experience to support our Equipment Leasing and Working Capital portfolios. Working within the operations team, you…
Added 4 days ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
…finance and mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and…
Added 4 days ago
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Associate, Commercial National Accounts
TD
Toronto, ON
- Full-time
Credit underwriting for a portfolio of a designated Relationship Manager.
Added 4 days ago
Senior Actuarial Analyst, Personal Pricing
Aviva
Markham, ON
Analyze portfolio performance, emerging experience, market trends, and competitive dynamics to identify pricing opportunities and risks.
Added 4 days ago
Senior Actuarial Analyst, High Net Worth Pricing
Aviva
Markham, ON
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Added 4 days ago
BR
Business and Quality Control Analyst
BJRC Recruiting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…investment sectors. They are seeking a Business and Quality Control Analyst to ensure residential mortgage files meet underwriting standards before funding, while optimizing business…
Added 5 days ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
The Credit Analyst, Real Estate Finance will facilitate decisioning and analysis of all types of credit information to support real estate related lending decisions and processes for the…
Added 5 days ago
PC
Benefits Consultant
People Corporation
Burnaby, BC · BC - PC Lougheed - Burnaby
- Full-time
Reporting to the Vice President, Business Development the Benefits Consultant is responsible for growing the portfolio of Small, Medium and Large Market clients.
Added 6 days ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Markham, ON
- Full-time
…Aviva's reinsurance and delegated claims programs. As a Claims Analyst, you'll manage claims and financial bordereaux. You will support trust fund and reinsurance processes. You will also…
Added 6 days ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Oakville, ON
- Full-time
…Aviva's reinsurance and delegated claims programs. As a Claims Analyst, you'll manage claims and financial bordereaux. You will support trust fund and reinsurance processes. You will also…

Synechron

Application Support Engineer (Front Office)

Mississauga, ON, Canada

In accordance with law, the base salary for this role if filled within Mississauga, ON is CAD $90k – CAD $105k/year & benefits (see below). · Full-time

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Job details

Pay: In accordance with law, the base salary for this role if filled within Mississauga, ON is CAD $90k – CAD $105k/year & benefits (see below).
Job type: Full-time
Posting language: English
Posted: Oct 31, 2026

Original job description

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking an experienced Application Support Analyst to join our team and support Front Office platforms focused on deal capture, trade booking, trade lifecycle processing, and portfolio credit analytics. The successful candidate will provide hands-on L1/L2 production support, troubleshoot application and data issues, coordinate with engineering and infrastructure teams, and contribute to continuous improvements that strengthen platform stability and operational efficiency.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Mississauga, ON is CAD $90k – CAD $105k/year & benefits (see below).

The Role

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application production support, technical support, or operations within a financial services environment.
Strong understanding of Front Office or capital markets workflows, including trade booking, deal capture, trade lifecycle processing, confirmations, settlements, or credit analytics.
Experience providing L1/L2 support for business-critical applications.
Good knowledge of ITIL processes, including Incident, Problem, Change, and Request Management.
Hands-on experience with ServiceNow or a comparable IT service management platform.
Strong SQL skills for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux or Unix environments, including:
Log file analysis
Process and job checks
File and directory operations
Basic shell commands
Batch troubleshooting
Experience supporting batch processing, scheduled jobs, interfaces, and data feeds.
Familiarity with Jira and Confluence.
Experience supporting application deployments, releases, environment upgrades, and post-release validation.
Strong analytical, troubleshooting, and root-cause investigation skills.
Excellent written and verbal communication skills.
Ability to work effectively with business users, operations teams, developers, infrastructure teams, and third-party vendors.
Ability to work under pressure and manage multiple priorities in a production support environment.

Preferred, but not required:

Experience with portfolio credit risk or credit analytics platforms.
Knowledge of derivatives, fixed income, foreign exchange, equities, or other capital markets products.
Exposure to CI/CD tools and practices.
Experience with monitoring and scheduling tools.
Familiarity with Python, PowerShell, or Shell scripting.
Experience preparing incident reports, root-cause analyses, and service improvement recommendations.
Understanding of high-availability production environments and support processes.
Experience working in a global or follow-the-sun support model.

We offer:

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
Flexible hybrid policy.
RRSP with employer’s contribution up to 4%.
A higher education certification policy.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
A truly diverse, fun-loving and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

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More about this job

Responsibilities

Provide L1/L2 production support for Front Office platforms, including trade booking, lifecycle processing, and portfolio credit analytics. Coordinate with engineering and infrastructure teams to resolve incidents, manage changes, and ensure platform stability through continuous improvement.

Requirements

Requires experience in application production support within a financial services environment and strong knowledge of capital markets workflows. Candidates must possess hands-on experience with SQL, Linux, ITIL processes, and IT service management platforms like ServiceNow.

Skills

Application support
Front office platforms
Trade lifecycle
SQL
Linux
ServiceNow
ITIL
Incident management
Problem management
Change management
Python
PowerShell
Shell scripting
Jira
Confluence
Data analysis

Benefits

Paid annual leave
Personal leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
RRSP with employer contribution
Higher education certification policy
Udemy for Business access
Coaching opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Front Office
Trade Capture
Trade Booking
Trade Lifecycle
Credit Analytics
SQL
Linux
ServiceNow
ITIL
Incident Management
Problem Management
Change Management
Python
PowerShell
Shell Scripting
Jira
Confluence
Batch Processing
Financial Services
Capital Markets
CI/CD
DevOps
Data Analysis
Runbooks
Production Support
Infrastructure
Financial Innovation Labs
FinLabs
Operational Efficiency

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