General Manager
- Kamloops, BC, Canada
$80,000 to $90,000 CAD / year · Full-time
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Job details
- Pay
- $80,000 to $90,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
General Manager - Hotel Operations
About The Role
Are you a passionate leader who enjoys developing teams, elevating guest experiences, and driving business success?
We are seeking an experienced and motivated General Manager to oversee the operations of two hotel properties in Kamloops, British Columbia. This role is ideal for a hands-on leader who can inspire and empower employees, strengthen operational performance, and create exceptional guest experiences.
Reporting to the Chief Operating Officer, the General Manager will be responsible for overseeing all aspects of hotel operations, including financial performance, revenue management, guest satisfaction, supplier agreements, sales strategy, human resources, and property maintenance. The successful candidate will play a key role in driving business growth, improving operational efficiency, and maintaining high standards of service.
Key Responsibilities
Oversee daily hotel operations to ensure efficiency, quality, and exceptional guest satisfaction.
Lead, coach, and develop team members, fostering a positive and accountable workplace culture.
Manage financial performance, budgeting, forecasting, revenue optimization, and operational reporting.
Monitor guest feedback and implement strategies to enhance the overall guest experience.
Oversee inventory management, supplier relationships, purchasing, and contract agreements.
Support sales initiatives and business development strategies to increase revenue and occupancy.
Manage human resources activities, including staffing, performance management, training, and employee development.
Ensure hotel facilities are well-maintained, safe, and compliant with applicable regulations and standards.
Address guest concerns and operational challenges professionally, using sound judgment and effective problem-solving skills.
Collaborate with corporate leadership to implement business strategies and achieve organizational goals.
Qualifications And Experience
Minimum of five years of experience in a hotel supervisory or management role.
Post-secondary education in hospitality management, business administration, or a related field is considered an asset.
Strong financial management skills, including budgeting, revenue management, inventory control, payroll, basic accounting, and reporting.
Experience with hotel management systems and operational procedures.
Proven ability to lead, coach, motivate, and develop high-performing teams.
Excellent written and verbal communication skills, with strong attention to detail.
Demonstrated ability to handle challenging situations with diplomacy, professionalism, and patience.
Strong analytical, investigative, problem-solving, and strategic planning skills.
Excellent organizational skills, with the ability to prioritize tasks and implement effective solutions.
High levels of integrity, accountability, confidence, and sound judgment.
A proactive, results-oriented approach with the flexibility to adapt to changing business needs.
Must be legally entitled to work in Canada.
What We Offer
Opportunities for professional growth and leadership development.
A collaborative work environment with experienced hospitality professionals.
Access to specialized leadership training and development resources.
The opportunity to contribute to local communities and sustainability initiatives.
A competitive benefits package.
RRSP contributions upon enrollment.
Employee discounts on hotel stays and dining.
About The Role
Are you a passionate leader who enjoys developing teams, elevating guest experiences, and driving business success?
We are seeking an experienced and motivated General Manager to oversee the operations of two hotel properties in Kamloops, British Columbia. This role is ideal for a hands-on leader who can inspire and empower employees, strengthen operational performance, and create exceptional guest experiences.
Reporting to the Chief Operating Officer, the General Manager will be responsible for overseeing all aspects of hotel operations, including financial performance, revenue management, guest satisfaction, supplier agreements, sales strategy, human resources, and property maintenance. The successful candidate will play a key role in driving business growth, improving operational efficiency, and maintaining high standards of service.
Key Responsibilities
Oversee daily hotel operations to ensure efficiency, quality, and exceptional guest satisfaction.
Lead, coach, and develop team members, fostering a positive and accountable workplace culture.
Manage financial performance, budgeting, forecasting, revenue optimization, and operational reporting.
Monitor guest feedback and implement strategies to enhance the overall guest experience.
Oversee inventory management, supplier relationships, purchasing, and contract agreements.
Support sales initiatives and business development strategies to increase revenue and occupancy.
Manage human resources activities, including staffing, performance management, training, and employee development.
Ensure hotel facilities are well-maintained, safe, and compliant with applicable regulations and standards.
Address guest concerns and operational challenges professionally, using sound judgment and effective problem-solving skills.
Collaborate with corporate leadership to implement business strategies and achieve organizational goals.
Qualifications And Experience
Minimum of five years of experience in a hotel supervisory or management role.
Post-secondary education in hospitality management, business administration, or a related field is considered an asset.
Strong financial management skills, including budgeting, revenue management, inventory control, payroll, basic accounting, and reporting.
Experience with hotel management systems and operational procedures.
Proven ability to lead, coach, motivate, and develop high-performing teams.
Excellent written and verbal communication skills, with strong attention to detail.
Demonstrated ability to handle challenging situations with diplomacy, professionalism, and patience.
Strong analytical, investigative, problem-solving, and strategic planning skills.
Excellent organizational skills, with the ability to prioritize tasks and implement effective solutions.
High levels of integrity, accountability, confidence, and sound judgment.
A proactive, results-oriented approach with the flexibility to adapt to changing business needs.
Must be legally entitled to work in Canada.
What We Offer
Opportunities for professional growth and leadership development.
A collaborative work environment with experienced hospitality professionals.
Access to specialized leadership training and development resources.
The opportunity to contribute to local communities and sustainability initiatives.
A competitive benefits package.
RRSP contributions upon enrollment.
Employee discounts on hotel stays and dining.
More about this job
Responsibilities
Oversee the daily operations and financial performance of two hotels, including revenue management, budgeting, supplier agreements, sales initiatives, human resources, and property maintenance. Lead and develop employees, improve guest satisfaction and operational efficiency, and work with corporate leadership to achieve business goals.
Requirements
Requires at least five years of experience in hotel supervision or management, along with strong financial, operational, leadership, communication, and problem-solving abilities. Post-secondary education in hospitality management, business administration, or a related field is an asset; candidates must be legally entitled to work in Canada.
Skills
- Hotel Operations
- Team Leadership
- Financial Management
- Budgeting
- Revenue Management
- Inventory Control
- Guest Satisfaction
- Sales Strategy
- Human Resources Management
- Property Maintenance
- Communication
- Problem-Solving
- Strategic Planning
- Operational Reporting
- Hotel Management Systems
Benefits
- Professional Growth Opportunities
- Leadership Development
- Collaborative Work Environment
- Specialized Leadership Training
- Community and Sustainability Initiatives
- Competitive Benefits Package
- RRSP Contributions
- Hotel Stay and Dining Discounts
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Finance & Accounting
- Human Resources
- Sales
Keywords
- Hotel Operations
- Hotel Management
- Financial Performance
- Budgeting
- Forecasting
- Revenue Optimization
- Guest Satisfaction
- Inventory Management
- Supplier Relationships
- Purchasing
- Contract Agreements
- Sales Strategy
- Business Development
- Human Resources
- Staffing
- Performance Management
- Employee Training
- Property Maintenance
- Regulatory Compliance
- Operational Reporting
- Hotel Management Systems
- Payroll
- Basic Accounting
- Team Development
- Sustainability Initiatives