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Added 16 mins ago
RB
Senior Manager, Treasury Solutions, Capital Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Identifies key work activities, Sales and Operational requirements, manages Request For Proposal processes for client portfolio and successfully closes opportunities for new/upgraded…
Added 30 mins ago
IL
LIS Application Specialist
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
Monitor, test, troubleshoot, and support interfaces between the LIS and other connected systems, including client and supplier connectivity.
Added 30 mins ago
D
Cloud Solutions Architect Manager
Deloitte
Ottawa, ON
- Full-time
…platforms, and scalable, secure, multi-brand, multi-region solutions for Deloitte’s most complex client…
Added 30 mins ago
Q
Lead Implementation Manager
Quandri
Vancouver, BC
- Full-time
We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance…
Added 46 mins ago
T
Professional Wealth Branch Manager
TD
Burlington, ON
- Full-time
Private Wealth Management provides high-net worth and ultra-high-net client segments with holistic discovery and planning towards customized advice and solutions. Based on the commitment to…
Added 1 hour ago
SL
AVP Insurance Distribution
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…enables sustainable life and health insurance growth anchored in Client…
Added 1 hour ago
SL
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The AVP, Strategic Programs, Innovation, Insights & Regulatory Operations provides executive leadership across Strategic Initiatives & Innovation, Data & Insights, Registration & Licensing,…
Added 1 hour ago
SL
AVP Dealer Transformation
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…our Retail Wealth Platform and transformation strategy. This executive role will define and execute a multi-year roadmap that enhances advisor and client experiences, accelerates digital…
Added 1 hour ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 1 hour ago
WA
Account Executive Development Program/Programme de développement gestionnaire de compte
Western Alliance
Kirkland, QC
- Full-time
You’ll begin as a Sales Executive, developing hands-on experience in prospecting, business development, client communication and pipeline management while learning the transportation and…
Added 1 hour ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
At RBC’s 2025 Investor Day, we reaffirmed our strategic ambition to become a client-centric, future-ready leader by harnessing data, digital innovation, and AI to deliver unparalleled…
Added 1 hour ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
Identifies key work activities, Sales and Operational requirements, manages Request For Proposal processes for client portfolio and successfully closes opportunities for new/upgraded…
Added 1 hour ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and…
Added 1 hour ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
At RBC’s 2025 Investor Day, we reaffirmed our strategic ambition to become a client-centric, future-ready leader by harnessing data, digital innovation, and AI to deliver unparalleled…
Added 1 hour ago
S
Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
Présence exécutive : Vous êtes un·e communicateur·trice d'exception capable de traduire les défis complexes de l'infrastructure virtuelle et les indicateurs de l'expérience client (CX) en…
Added 1 hour ago
M
Account Executive
Medavie
Toronto, ON · MBC ON Local Office Etobicoke
- Full-time
As a talented relationship builder, you’ll develop an understanding of your client’s needs and provide solutions and opportunities to ensure their overall satisfaction with Medavie Blue…
Added 1 hour ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
Act as a senior market-facing consulting leader who can support Partners in client meetings, build trust with CFOs, CIOs, and senior business stakeholders, and translate business challenges…
Added 2 hours ago
A
Senior Project Manager
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served…
Added 2 hours ago
Civil Practice Leader
Langan Engineering & Environmental Services
Calgary, AB
…build and lead a cross-functional team with the support of executive leadership and an established portfolio of diverse, high-profile projects. This is an entrepreneurial leadership…
Added 2 hours ago
Branch Administrator - Temporary
Government of Alberta
AB
Are you an experienced administrative professional who thrives in a fast-paced executive environment?
Added 2 hours ago
ME
Controller
MNP Executive Search & Professional Recruitment
Nanaimo, BC
- Full-time
…earned a reputation for quality, reliability, and long-standing client relationships. From residential developments and commercial buildings to complex civil infrastructure projects,…
Added 2 hours ago
MI
Business Analyst- Capital Market
Maarut Inc
Montreal, QC
- Contract
The client is looking for two business analysts to build the foundations of the solutions supporting its derivatives and fixed income desks, along with the related regulatory and…
Added 2 hours ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
Act as a senior market-facing consulting leader who can support Partners in client meetings, build trust with CFOs, CIOs, and senior business stakeholders, and translate business challenges…
Added 2 hours ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
We are looking for an Account Executive to grow Relay's Accounting & Bookkeeping (AB) channel. This is a partnership sales role. Rather than selling to one business at a time, you will…
Added 2 hours ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
We are looking for an Account Executive to grow Relay's Accounting & Bookkeeping (AB) channel. This is a partnership sales role. Rather than selling to one business at a time, you will…

Syntax

Customer Solution Director Presales AMS

Thornhill, ON, L3T 7W8, Canada

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Job details

Experience: Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
Posting language: English
Posted: Sep 24, 2026

Original job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The Customer Solution Director plays a critical role within Syntax’s SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution and services design perspective, working closely with Sales leaders, Solution Architects, AMS leaders, and industry leads to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable AMS offerings that support long-term success.

Key Responsibilities

Lead presales activities for assigned AMS opportunities in coordination with the VP of Presales and the AMS Presales Lead.
Maintain a consistent client presence throughout the sales cycle.
Participate in opportunity reviews and contribute to solution strategy and positioning.
Lead RFP responses, including proposal development and AMS bill of materials (BOM) preparation.
Organize and lead site visits, including agenda setting, team coordination, and execution.
Lead proposal review sessions and coordinate internal and client meetings as needed.
Prepare and present service demonstrations and solution presentations.
Prepare and present final presentations, including decision-support materials and DDA support where applicable.
Facilitate the transition from presales to AMS delivery and consulting teams through statement of work readiness.
Identify and communicate gaps or variances between the original proposal and evolving client requirements.
Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
Experience supporting SAP projects or service delivery in complex enterprise environments.
Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
Ability to work well under pressure and manage competing priorities.
Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
Solution-oriented mindset with the ability to identify challenges and develop effective responses.
Experience collaborating across sales, presales, delivery, and support teams.
Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

Experience supporting SAP AMS, application management, or managed services engagements.
Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
Exposure to SAP S/4HANA and related modernization initiatives.
Ability to lead client workshops, site visits, and executive-level presentations.
Experience working with international teams in a managed services environment.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
SAP certifications or relevant professional credentials are an asset.
Additional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.

This position is base plus commission. The base range is $120,000 - $160,000

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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More about this job

Responsibilities

The Customer Solution Director leads the presales cycle for SAP AMS opportunities by designing tailored solutions and managing RFP responses. They collaborate with cross-functional teams to ensure service scope alignment and facilitate the transition from presales to delivery.

Requirements

Candidates must have at least 5 years of functional SAP consulting experience, preferably within AMS or application support environments. Strong communication, organizational skills, and the ability to manage complex enterprise sales cycles are essential.

Skills

SAP
Presales
Solution Architecture
RFP Management
Proposal Development
Strategic Planning
Service Design
Functional Consulting
S/4HANA
Cloud Solutions
Project Management
Communication Skills
Business Analysis

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Training and coaching

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
Presales
Cloud Provider
ERP
Oracle
AWS
Microsoft
IBM
S/4HANA
Digital Manufacturing Cloud
RFP
Bill of Materials
Solution Architecture
Managed Services
Automation
AI
Consulting
Enterprise Applications
Service Governance
Transition Planning
Business Strategy
Client Workshops
Proposal Development
Application Management

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