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Added 2 mins ago
GF
Director of Brand Success
Gray Falkon
Success, SK
- Full-time
Added 2 mins ago
TP
Senior Project Manager
The Princess Margaret Cancer Foundation
Toronto, ON
- $100,000 to $120,000 CAD / year
- Contract
Reports to: Director, Foundation and Vendor Operations
Added 2 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
Director, FinOps (Cloud Financial Management)
Added 4 mins ago
P&
Spécialiste, Ingénierie Logicielle / Specialist, Software Engineering
Pratt & Whitney
Longueuil, QC
- Full-time
Added 5 mins ago
MT
Client Account Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…teamwork; Inclusion, through eliminating barriers to belonging and success; and Innovation, through delivering maximum value by embracing leading-edge technologies and approaches. Together,…
Added 5 mins ago
R
Pricing Manager
REXEL
Toronto, ON
- $90,000 CAD / year
- Full-time
…dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better…
Added 17 mins ago
LC
Senior Director, Pharmacy Experience and Transformation
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the VP, Pharmacy Operations, Clinical Excellence and Transformation, the Senior Director, Pharmacy Experience and Transformation will lead the strategy and execution of…
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Merchant, Natural Foods (Super Market Division)
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Brampton, ON
- Full-time
Join us at Loblaw Companies Limited as a Merchant in our Super Market Division to deliver extraordinary products and customer programs. Reporting to the Category Director, Natural Foods and…
Added 17 mins ago
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Coordinator Pharmacy Operations Support - Term
Sobeys
Dartmouth, NS
- Full-time
Support Director of Operations and PDM's to assist in the removal of barriers in the execution of superior customer service.
Added 19 mins ago
LS
Key Account Manager
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…shaping the affiliate’s culture, and supporting its long-term…
Added 19 mins ago
FC
Information Technology Analyst
FIKA Company
AB · Edmonton, AB
- Full-time
…applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service…
Added 19 mins ago
AH
Director of Finance And Operations
AXL: Human Potential, AI Superpowered
Toronto, ON
- Full-time
We are looking for a Director of Finance & Operations to build the financial and operational foundation that will enable AXL to grow.
Added 21 mins ago
TI
PRO, Program Coordinator
Touchstone Institute
Toronto, ON
- Contract
…programs from time to time at the discretion of the Manager and…
Added 50 mins ago
CP
Master Data & Analytics Lead – Supply Chain
Champion Petfoods
AB · CPE-Champion Petfoods Holding Inc. (Edmonton)
- Full-time
…see yourself as a key player contributing to our continued success as an award-winning…
Added 50 mins ago
National Consultant, Partnerships - Scotia iTRADE - Barrie, ON
Scotiabank
Barrie, ON
This role contributes to the overall success of the Sales & Partnerships team in Canada, ensuring specific individual goals, plans, initiatives are delivered in support of the team’s…
Added 50 mins ago
Procurement Project Manager
Alstom
Toronto, ON
Collaborating with the Procurement Platform Director to establish and share the Project Procurement Management Plan.
Added 50 mins ago
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Spécialiste, Ingénierie Logicielle / Specialist, Software Engineering
RTX
Longueuil, QC
- Full-time
Added 1 hour ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and…
Added 1 hour ago
R
Pricing Manager
REXEL
Vancouver, BC
- $90,000 CAD / year
- Full-time
…dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better…
Added 1 hour ago
R
Pricing Manager
REXEL
Toronto, ON
- $90,000 CAD / year
- Full-time
…dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better…
Added 1 hour ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
…portfolio management responsibilities, you collaborate with the Director in various account planning and risk management activities that grow relationships, enhance loyalty and drive…
Added 1 hour ago
SD
0.4 FTE (term) Aboriginal Academic Success Teacher, L. V. Rogers Secondary
School District #8 (Kootenay Lake)
Nelson, BC
- Full-time
Reporting to the Director of Indigenous Education & Learning Services, the Aboriginal Academic Success teacher will work as part of the larger Aboriginal Education team in School District…
Added 1 hour ago
TC
Marketing and Homestay Coordinator
The Catholic Independent Schools of Nelson Diocese
Kelowna, BC
- Temporary
Review and match students in consultation with the Director of the Program with homestays based on interests and personality
Added 1 hour ago
ME
Director of Business Development
Morson Edge (Canada)
Ottawa, ON
- Full-time
Foster a high-performance culture focused on accountability, collaboration, innovation, and customer success.
Added 1 hour ago
AI
Project Manager - Civil Engineering
American Iron and Metal
Montreal, QC
- Full-time
Reporting to the Director of Engineering and Projects, the Project Manager will be responsible for delivering civil engineering, railway infrastructure, new building construction, and…

Syntax

Customer Solution Director Presales AMS

Thornhill, ON, L3T 7W8, Canada

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Job details

Experience: Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
Posting language: English
Posted: Sep 24, 2026

Original job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The Customer Solution Director plays a critical role within Syntax’s SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution and services design perspective, working closely with Sales leaders, Solution Architects, AMS leaders, and industry leads to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable AMS offerings that support long-term success.

Key Responsibilities

Lead presales activities for assigned AMS opportunities in coordination with the VP of Presales and the AMS Presales Lead.
Maintain a consistent client presence throughout the sales cycle.
Participate in opportunity reviews and contribute to solution strategy and positioning.
Lead RFP responses, including proposal development and AMS bill of materials (BOM) preparation.
Organize and lead site visits, including agenda setting, team coordination, and execution.
Lead proposal review sessions and coordinate internal and client meetings as needed.
Prepare and present service demonstrations and solution presentations.
Prepare and present final presentations, including decision-support materials and DDA support where applicable.
Facilitate the transition from presales to AMS delivery and consulting teams through statement of work readiness.
Identify and communicate gaps or variances between the original proposal and evolving client requirements.
Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
Experience supporting SAP projects or service delivery in complex enterprise environments.
Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
Ability to work well under pressure and manage competing priorities.
Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
Solution-oriented mindset with the ability to identify challenges and develop effective responses.
Experience collaborating across sales, presales, delivery, and support teams.
Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

Experience supporting SAP AMS, application management, or managed services engagements.
Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
Exposure to SAP S/4HANA and related modernization initiatives.
Ability to lead client workshops, site visits, and executive-level presentations.
Experience working with international teams in a managed services environment.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
SAP certifications or relevant professional credentials are an asset.
Additional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.

This position is base plus commission. The base range is $120,000 - $160,000

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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More about this job

Responsibilities

The Customer Solution Director leads the presales cycle for SAP AMS opportunities by designing tailored solutions and managing RFP responses. They collaborate with cross-functional teams to ensure service scope alignment and facilitate the transition from presales to delivery.

Requirements

Candidates must have at least 5 years of functional SAP consulting experience, preferably within AMS or application support environments. Strong communication, organizational skills, and the ability to manage complex enterprise sales cycles are essential.

Skills

SAP
Presales
Solution Architecture
RFP Management
Proposal Development
Strategic Planning
Service Design
Functional Consulting
S/4HANA
Cloud Solutions
Project Management
Communication Skills
Business Analysis

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Training and coaching

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
Presales
Cloud Provider
ERP
Oracle
AWS
Microsoft
IBM
S/4HANA
Digital Manufacturing Cloud
RFP
Bill of Materials
Solution Architecture
Managed Services
Automation
AI
Consulting
Enterprise Applications
Service Governance
Transition Planning
Business Strategy
Client Workshops
Proposal Development
Application Management

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