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Marketing & Communications Lead ID #1656
YMCA of Simcoe/Muskoka
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- Full-time
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Manager, Business Development Representatives
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Analyst, Credit Risk Management
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Lead periodic review and validation of lending tiers and segmentation methodologies, including recommending tier upgrades/downgrades based on analytical insights and observed risk outcomes.
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Senior Manager Credit Risk
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Added 24 mins ago
Payroll and Employment Tax - Manager or Senior Manager - Montreal
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1GX Share Point Online & Content Management Lead
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Job Title: 1GX Share Point Online & Content Management Lead
Added 24 mins ago
Channel Account Manager, Canada
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Develop creative lead generation and sales incentive programs to increase sales
Added 24 mins ago
Channel Account Manager, Canada
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Develop creative lead generation and sales incentive programs to increase sales
Added 24 mins ago
Administrator, HCM
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Integrity. We lead by example, with humility and courage.

Syntax

Lead, Custumer Solutions, AMS

Thornhill, ON, L3T 7W8, Canada

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Job details

Experience: Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
Posting language: English
Posted: Sep 24, 2026

Original job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The Customer Solution Director plays a critical role within Syntax’s SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution and services design perspective, working closely with Sales leaders, Solution Architects, AMS leaders, and industry leads to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable AMS offerings that support long-term success.

Key Responsibilities

Lead presales activities for assigned AMS opportunities in coordination with the VP of Presales and the AMS Presales Lead.
Maintain a consistent client presence throughout the sales cycle.
Participate in opportunity reviews and contribute to solution strategy and positioning.
Lead RFP responses, including proposal development and AMS bill of materials (BOM) preparation.
Organize and lead site visits, including agenda setting, team coordination, and execution.
Lead proposal review sessions and coordinate internal and client meetings as needed.
Prepare and present service demonstrations and solution presentations.
Prepare and present final presentations, including decision-support materials and DDA support where applicable.
Facilitate the transition from presales to AMS delivery and consulting teams through statement of work readiness.
Identify and communicate gaps or variances between the original proposal and evolving client requirements.
Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
Experience supporting SAP projects or service delivery in complex enterprise environments.
Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
Ability to work well under pressure and manage competing priorities.
Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
Solution-oriented mindset with the ability to identify challenges and develop effective responses.
Experience collaborating across sales, presales, delivery, and support teams.
Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

Experience supporting SAP AMS, application management, or managed services engagements.
Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
Exposure to SAP S/4HANA and related modernization initiatives.
Ability to lead client workshops, site visits, and executive-level presentations.
Experience working with international teams in a managed services environment.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
SAP certifications or relevant professional credentials are an asset.
Additional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.

This position is base plus commission. The base range is $120,000 - $160,000

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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More about this job

Responsibilities

Lead presales for assigned AMS opportunities, including solution design, RFP and proposal development, client presentations, and coordination of site visits and meetings. Support the transition from presales to delivery by aligning service scope and operational models, identifying proposal gaps, and collaborating with sales and delivery teams.

Requirements

Requires at least five years of functional SAP consulting experience, ideally in AMS or application support, along with experience in complex enterprise environments. Candidates should have strong communication, client service, organizational, and cross-functional collaboration skills; SAP AMS, S/4HANA, and services-based sales experience are preferred.

Skills

Functional SAP Consulting
SAP AMS
Presales
Solution Design
RFP Responses
Proposal Development
Service Delivery
Communication
Active Listening
Cross-Functional Collaboration
Presentation Skills
Client Workshops
Service Governance
Transition Planning
SAP S/4HANA

Benefits

Company Pension Scheme
Health Benefits
Flexible Working Hours
Work From Home
International Work Opportunities
Continuous Training and Coaching
Career Planning

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP AMS
SAP S/4HANA
Managed Services
Presales
Solution Design
Functional Consulting
Enterprise Applications
ERP
RFP
Proposal Development
Bill Of Materials
Statement Of Work
Service Delivery
Service Governance
Transition Planning
Client Workshops
Site Visits
Executive Presentations
Cloud Computing
Private Cloud
Public Cloud
Hybrid Cloud
Automation
AI-Enabled Services
Oracle
AWS
Microsoft
IT Service Management

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