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Added 1 min ago
Store Crew
7-Eleven
Calgary, AB
Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 1 min ago
Cashier Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 min ago
Deli Clerk Part Time Day
Fortinos Supermarket Ltd
Vaughan, ON
Part-time
…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 1 min ago
Cashier Part Time Day
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Toronto, ON
Part-time
Motivated to learn new things and delivering great customer service
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Kitchen Designer : Full Time - VERNON
The Home Depot Canada
Vernon, BC
Full-time
Kitchen Designers are responsible for providing exceptional customer service and driving sales. The Kitchen Designer connects customers, using a consultative and listing approach. This role…
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Concepteur de cuisines
The Home Depot Canada
Vernon, BC
Full-time
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Produce Clerk Part Time Day
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SALES ASSOCIATE-EN
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Rosemère, QC
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Train your team members to provide strong customer support - teach them the best sales techniques and make sure they’re familiar with all product features;
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MANAGER-EN
La Vie En Rose
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…runs smoothly and that your team provides the best possible customer service. Your role will involve meeting overall objectives and maintaining our corporate standards for customer service,…
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VISUAL PRESENTATION ASSOCIATE-EN
La Vie En Rose
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Produce Clerk Part Time Day
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Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Meat Clerk Part Time Day
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Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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ASSISTANT MANAGER-EN
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Laval, QC
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With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 min ago
ASSISTANT MANAGER-EN
La Vie En Rose
Rosemère, QC
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Pharmacy Assistant Part Time Day
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Fort Erie, ON
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…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
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Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
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Produce Clerk Part Time Day
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Grocery Clerk Part Time Day
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Toronto, ON
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Pharmacy Intern, Hourly Part Time Day
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Produce - Part Time Clerk
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Demonstrates superior customer service in accordance with Safeway’s programs
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SALES ASSOCIATE-EN
La Vie En Rose
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You listen to customers’ needs to provide exceptional customer service;
Added 1 min ago
CASHIER-EN
La Vie En Rose
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With the support of the store management team, your role is to provide outstanding customer service and process transactions like a pro. This involves:
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
Full-time
Train your team members to provide strong customer support - teach them the best sales techniques and make sure they’re familiar with all product features;
Added 1 min ago
Student, Franchise Part Time Day
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…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…

Syntax

Pre-Sales Principal Consultant

Thornhill, ON, L3T 7W8, Canada

Pay: Salary range for this position is $160,000 - $195,000
Posting language: English
Posted: Sep 3, 2026

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Original job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Job Summary

The Pre-Sales Retail Principal Consultant plays a strategic role in supporting Syntax’s sales organization by leading solution design, shaping retail-focused proposals, and translating business needs into compelling SAP-based solutions. This role partners closely with sales, delivery, and subject matter experts to develop high-quality pre-sales materials, demonstrate retail and SAP expertise, and help position Syntax as a trusted transformation partner. The ideal candidate brings strong consulting skills, client-facing confidence, and deep knowledge of retail operations, enabling them to influence strategic decisions and support successful client pursuits.

Key Responsibilities

Lead discovery sessions with prospective retail clients to understand business objectives, operational challenges, and transformation priorities.
Design and present SAP solution strategies tailored to retail industry requirements and Syntax capabilities.
Collaborate with sales teams to develop proposals, statements of work, estimates, and solution narratives.
Support RFP, RFQ, and RFI responses with retail industry insights and solution expertise.
Deliver compelling presentations, demos, workshops, and executive-level solution discussions.
Partner with delivery, architecture, and functional teams to ensure proposed solutions are feasible, scalable, and aligned with best practices.
Translate complex retail and technology concepts into clear, client-friendly messaging.
Identify risks, assumptions, dependencies, and differentiators during the pre-sales process.
Contribute to account planning, opportunity strategy, and pursuit execution for retail clients.
Stay current on SAP solution trends, retail industry developments, and Syntax service offerings.
Support internal knowledge sharing and continuous improvement of pre-sales methodologies and assets.

Required Qualifications

Extensive experience in SAP consulting, solution architecture, pre-sales, or a related client-facing advisory role.
Strong understanding of retail business processes, including merchandising, supply chain, store operations, omnichannel commerce, or customer experience.
Proven ability to lead discovery, shape solutions, and influence client decision-making.
Experience developing proposals, presentations, and solution artifacts for enterprise clients.
Excellent communication, presentation, and stakeholder management skills.
Ability to work effectively across sales, delivery, and technical teams in a fast-paced environment.
Strong business acumen with the ability to connect technology solutions to business outcomes.
Demonstrated ability to manage multiple pursuits and priorities simultaneously.
Client-focused mindset with a track record of building trusted relationships.
Proficiency in English is necessary for client-facing implementation activities across multiple regions.

Preferred Qualifications

Experience supporting large-scale retail transformation, modernization, or cloud migration initiatives.
Familiarity with enterprise consulting services across areas such as application management, automation, integration, analytics, or AI-enabled services.
Knowledge of retail technology ecosystems, including POS, merchandising, planning, supply chain, or commerce platforms.
Experience working with global retail organizations or consumer-facing brands.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.
Ability to contribute to sales enablement content, best practices, and reusable pursuit assets.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business, Retail Management, or a related field, or equivalent practical experience.
SAP certifications or other relevant professional certifications are preferred.
Additional training in solution consulting, enterprise architecture, or retail industry processes is a plus.

Salary range for this position is $160,000 - $195,000

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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More about this job

Responsibilities

The Pre-Sales Retail Principal Consultant leads discovery sessions and designs SAP-based solutions tailored to retail industry requirements. They collaborate with sales and delivery teams to develop compelling proposals, presentations, and statements of work for prospective clients.

Requirements

Candidates must have extensive experience in SAP consulting, solution architecture, or pre-sales with a strong understanding of retail business processes. Excellent communication skills and the ability to influence strategic decision-making are essential for this client-facing role.

Skills

SAP consulting
Solution architecture
Pre-sales
Retail operations
Supply chain
Omnichannel commerce
Customer experience
Proposal development
Stakeholder management
Business acumen
Cloud migration
Application management
Automation
Integration
Analytics
AI-enabled services

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Continuous training
Coaching on the job

Visa sponsorship

Not detected in the job text

Keywords

SAP
Oracle
AWS
Microsoft
IBM
S/4HANA Cloud
Digital Manufacturing Cloud
Retail
Merchandising
Supply Chain
POS
Cloud Transformation
Automation
AI
RFP
RFQ
RFI
Enterprise Architecture
Consulting
Solution Design
Account Planning
Modernization
Managed Cloud Provider
ERP
Strategy

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