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Added 53 mins ago
CC
RQ11861 - Systems Administrator/Operations Support Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 2 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
The Senior Microsoft Upgrade Specialist will provide hands-on technical leadership and overall delivery oversight for the Clinic Information Management System (CIMS) upgrade. The role will…
Added 2 hours ago
SYSTEMS INTEGRATION SPECIALIST (AMANDA Developer/Administrator)
City of Toronto
Toronto, ON
This position is responsible for analyzing business requirements, designing and implementing technical solutions, supporting application sustainment activities, and contributing to systems…
Added 2 hours ago
A
Business Intelligence Specialist
ABB
Milton, ON
- Full-time
The Business Intelligence Specialist plays a key role in supporting data-driven decision-making across the Marketing & Sales organization. This position is responsible for transforming data…
Added 3 hours ago
D
Senior Data Scientist, Credit Risk Strategy
Desjardins
Montreal, QC
- Full-time
…decision-making strategies with very little supervision. You influence business directions and risk management practices through the quality of your analytical work, recommendations and…
Added 3 hours ago
Y
GET
Yokogawa
NB · Chiasson Office, NB
- Full-time
…of quality and productivity. Also responsible for generating solutions to simple and recurring…
Added 3 hours ago
NC
Customer Support Specialist
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues…
Added 3 hours ago
AC
Engineer - Tooling
Air Canada
Toronto, ON
- Full-time
The qualified incumbent will be responsible for providing technical solutions and serve as the primary interface between Tooling Department and other business functions across network…
Added 5 hours ago
AG
Procurement Specialist
ATCO Group
Edmonton, AB
- Full-time
Help turn business needs into the goods and services that keep ATCO moving. As a Procurement Specialist, you’ll be a primary point of contact for procurement needs, guiding purchases from…
Added 5 hours ago
TG
Global Banking Intern UAE 2027 (UAE Nationals)
The Global Institute for Health and Human Rights
Standard, AB
- Volunteer
Our Global Banking team provides credit and advisory solutions to Corporate and Financial Institutions clients across the world. Global Banking’s comprehensive product capabilities span…
Added 5 hours ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 5 hours ago
MA
Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 5 hours ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Retirement Consulting Business and Global Actuarial Services Delivery
Added 6 hours ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
The Enterprise Application Technical Specialist is responsible for supporting and maintaining several commercials off the shelf (COTS) applications for the organization. This role provides…
Added 6 hours ago
SM
RQ11880 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
SM
RQ11881 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
The Enterprise Application Technical Specialist is responsible for supporting and maintaining several commercials off the shelf (COTS) applications for the organization. This role provides…
Added 7 hours ago
F
Lead Process Engineer- Mining & Metals
Fluor
Vancouver, BC
- Full-time
Minimum twelve (12) years of work-related experience, six (6) years of which must have been in an operating environment within the mining industry;
Added 7 hours ago
MA
Senior Investment Technical Products Sales
Marsh Agency
Toronto, ON
- Contract
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 8 hours ago
Quality and Compliance Specialist - Supply Chain
GoodMorning
Edmonton, AB
As a Quality and Compliance Specialist Supply Chain at GoodMorning.com, this role serves as a subject-matter specialist for supplier quality, product compliance, and quality assurance…
Added 8 hours ago
CC
Systems Administrator/Operations Support Specialist (oracle Fusion/HCM)- RQ11857 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Systems Administrator/Operations Support Specialist to provide systems administration and systems operations support, including setting up user access, user profiles, backup…
Added 8 hours ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
At Schneider Electric Canada, we are focused on driving profitable growth by translating segment and business priorities into integrated, customer-centric marketing programs. The Integrated…
Added 8 hours ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
At Schneider Electric Canada, we are focused on driving profitable growth by translating segment and business priorities into integrated, customer-centric marketing programs. The Integrated…
Added 8 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Software Engineering Specialist supports the secure delivery of technology and AI-enabled solutions within a persistent Agile team within the Investment Excellence Portfolio and as part…

Syntax

SAP Service Management Consultant

Thornhill, ON, L3T 7W8, Canada

Apply on careers.syntax.com About employer

Applications open in a new tab.

Job details

Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Rémunération

Job Summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. In this role, you will work closely with business and technical stakeholders to design effective service processes, improve operational efficiency, and ensure successful delivery across complex enterprise environments.

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Read the full bilingual original

Résumé du poste

Syntax recherche un(e) consultant(e) SAP Service Management expérimenté(e) pour accompagner les initiatives de transformation des clients en mettant en œuvre, configurant et optimisant les solutions SAP Service Management. Dans ce rôle, vous travaillerez en étroite collaboration avec les parties prenantes métier et techniques afin de concevoir des processus de service efficaces, d’améliorer l’efficacité opérationnelle et d’assurer une livraison réussie dans des environnements d’entreprise complexes.

Principales responsabilités

Mettre en œuvre et configurer le module SAP Service Management afin de prendre en charge les processus de demandes de service et d’ordres de service.
Collaborer avec les parties prenantes métier pour recueillir, analyser et documenter les besoins liés au service client et aux processus après-vente.
Gérer les ordres de service, la gestion des contrats, le suivi des garanties et les scénarios de facturation périodique.
Optimiser la planification des ressources et l’ordonnancement des techniciens de service, ainsi que le support aux opérations de service sur le terrain.
Permettre un suivi efficace de la main-d’œuvre, de la consommation de matériel et des coûts de service.
Intégrer SAP Service Management avec les modules associés tels que Sales and Distribution (SD), Plant Maintenance (PM) et Materials Management (MM).
Concevoir et soutenir les outils d’interaction client et assurer des flux de communication de service fluides.
Développer et fournir des rapports et tableaux de bord sur la performance du service, les coûts et les indicateurs clés (KPI).
Assurer le support post-implémentation, le dépannage et recommander des améliorations.
Contribuer aux stratégies d’activation mobile et de service sur le terrain à l’aide des capacités mobiles SAP.
Communiquer efficacement avec les équipes clientes et les parties prenantes du projet en anglais dans plusieurs régions.

Qualifications requises

Plus de 5 ans d’expérience pratique en conseil SAP.
Au moins 2 ans d’expérience avec le module Service Management (CS/SM).
Bonne compréhension des opérations de service, notamment le support client, la maintenance et le service sur le terrain.
Expérience en gestion des contrats de service, planification des ressources et intégration avec les modules SD, PM et MM.
Capacité à traduire les besoins métier en spécifications fonctionnelles et en configurations SAP.
Excellentes compétences en communication et en relation client.
Maîtrise de l’anglais requise pour les activités d’implémentation en contact avec les clients dans plusieurs régions.

Qualifications souhaitées

Connaissance de l’intégration SAP CRM ou de SAP S/4HANA Service.
Expérience dans le support d’initiatives de service mobile ou de service sur le terrain.
Exposition à la création de rapports, aux tableaux de bord ou à l’analytique du service.
Familiarité avec l’amélioration des processus de service de bout en bout dans des environnements d’entreprise complexes.
Une sensibilité à l’innovation, à l’amélioration continue et aux approches de livraison modernes, y compris l’automatisation et les services basés sur l’IA.

Formation & certifications

Diplôme de baccalauréat en systèmes d’information, informatique, administration des affaires ou dans un domaine connexe, de préférence.
Certification SAP en Service Management, Customer Service ou dans un domaine fonctionnel connexe, un atout.
Des certifications SAP supplémentaires en S/4HANA Service, CRM, PM, SD ou MM sont considérées comme un avantage.

Rémunération

Fourchette salariale : 140 000 aˋ155000aˋ155000.

____________________________________________________

Job Summary

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Apply on careers.syntax.com About employer

More about this job

Responsibilities

Implement and configure the SAP Service Management module to support service requests, orders, and after-sales processes. Collaborate with stakeholders to optimize resource planning, service operations, and integration with modules like SD, PM, and MM.

Requirements

Requires over 5 years of SAP consulting experience with at least 2 years specifically in the Service Management (CS/SM) module. Candidates must possess strong analytical skills, proficiency in English, and the ability to translate business needs into functional SAP configurations.

Skills

SAP Service Management
SAP CS
SAP SM
SAP S/4HANA Service
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Service contract management
Resource scheduling
Field service operations
Business process optimization
Functional specification
Troubleshooting
Client communication
Data reporting

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Work from abroad

Visa sponsorship

Not detected in the job text

Keywords

SAP
Service Management
Cloud transformation
Automation
AI-driven innovation
SAP S/4HANA
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Field service
Contract management
KPIs
Mobile enablement
Business analysis
Functional consulting
Enterprise applications
Managed cloud provider
Service orders
Warranty tracking
Resource planning
Reporting
Dashboards
Troubleshooting
Process improvement
SAP Digital Manufacturing Cloud
Consulting
Software implementation
System integration
Client-facing

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