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Added 15 mins ago
AE
Senior Manager, Asset Management & Engineering
ATCO EnPower
Calgary, AB
- Full-time
Partner with Field Operations to provide responsive engineering and maintenance support, while maintaining clear accountability for day-to-day operation, Break-In Work and the corrective…
Added 15 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 15 mins ago
RI
Insurance Advisor - Life, Health & Wealth
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- Full-time
We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Insurance Advisor Life, Health & Wealth…
Added 15 mins ago
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Insurance Advisor - Life, Health & Wealth
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- Full-time
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Full Time Youth Mental Health Specialist (COAST)
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- Full-time
We are recruiting for a Full Time Youth Mental Health Specialist. This role is a vital part of our Addictions and Mental Heal Program, working within the Crisis Outreach and Support Team…
Added 30 mins ago
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Global Mining Practice Business Development Leader
HDR
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- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 30 mins ago
TT
Inventory Control Specialist /Spécialiste du contrôle des stocks
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- Full-time
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Added 46 mins ago
UO
Documentation & Compliance Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
The Office of VP Finance is currently seeking a Full-time Regular Documentation & Compliance Specialist.
Added 46 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
…group of investment strategies and delivers ongoing service, support, and investment insight to our clients and their team of investment professionals. Our first partner portfolio manager…
Added 46 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 46 mins ago
B
Customer Support Specialist - Home Energy/Solar
Brainpower360
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
Level 2 coordination – When required, escalate internally to obtain remote level 2 support and/or on-site field support
Added 46 mins ago
GO
Web Solution Specialist
Government of Northwest Territories
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Web Solution Specialist to join Information Systems Shared Services within the Department of Finance in Yellowknife.
Added 46 mins ago
SC
AI Enablement Specialist
Smart Circle International
Richmond Hill, ON
- $90,000 to $100,000 USD / year
- Full-time
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Added 46 mins ago
YG
Director of Housing
Yuułuʔiłʔatḥ Government
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- Full-time
Lead and coach assigned staff; support consistent performance management and professional development.
Added 1 hour ago
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Information Desk Assistant Visitor Services
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Toronto, ON
- Part-time
Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
Added 1 hour ago
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Field Specialist
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- Full-time
Responsible for field operations involving Drilling and Workover Rigs. Some jobs may extend into use of E-Line, CT, Snubbing units (HWO), and Slick Line.
Added 1 hour ago
BA
People & Culture Coordinator
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Toronto, ON · B+H Canada Toronto
- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 1 hour ago
B
Senior Manager, Business Risk
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- Full-time
Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk…
Added 1 hour ago
SJ
People & Culture Coordinator
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- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 1 hour ago
D
Marketing Operations Analyst
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Partner with IT on enhancements, integrations, and larger projects: define business requirements, prioritize requests, support testing and user acceptance, and drive adoption of what is…
Added 1 hour ago
M
Marketing & Communications Specialist
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Added 1 hour ago
EP
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Added 1 hour ago
RU
Senior Field Representative, Technology Service
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Added 1 hour ago
TA
ELA Teacher Development & Recruitment Specialist
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Toronto, ON
- Full-time
Think Academy US is looking for an ELA Teacher Development & Recruitment Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 1 hour ago
TG
Quality Assurance / Quality Control
Triumph Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $110,000 CAD / year
- Full-time
The QA/QC Inspection Specialist supports Triumph's roofing service and inspection division, splitting time between the field and the office. You'll assess roofing and building envelope…

Syntax

SAP Service Management Consultant

Thornhill, ON, L3T 7W8, Canada

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Job details

Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Rémunération

Job Summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. In this role, you will work closely with business and technical stakeholders to design effective service processes, improve operational efficiency, and ensure successful delivery across complex enterprise environments.

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Read the full bilingual original

Résumé du poste

Syntax recherche un(e) consultant(e) SAP Service Management expérimenté(e) pour accompagner les initiatives de transformation des clients en mettant en œuvre, configurant et optimisant les solutions SAP Service Management. Dans ce rôle, vous travaillerez en étroite collaboration avec les parties prenantes métier et techniques afin de concevoir des processus de service efficaces, d’améliorer l’efficacité opérationnelle et d’assurer une livraison réussie dans des environnements d’entreprise complexes.

Principales responsabilités

Mettre en œuvre et configurer le module SAP Service Management afin de prendre en charge les processus de demandes de service et d’ordres de service.
Collaborer avec les parties prenantes métier pour recueillir, analyser et documenter les besoins liés au service client et aux processus après-vente.
Gérer les ordres de service, la gestion des contrats, le suivi des garanties et les scénarios de facturation périodique.
Optimiser la planification des ressources et l’ordonnancement des techniciens de service, ainsi que le support aux opérations de service sur le terrain.
Permettre un suivi efficace de la main-d’œuvre, de la consommation de matériel et des coûts de service.
Intégrer SAP Service Management avec les modules associés tels que Sales and Distribution (SD), Plant Maintenance (PM) et Materials Management (MM).
Concevoir et soutenir les outils d’interaction client et assurer des flux de communication de service fluides.
Développer et fournir des rapports et tableaux de bord sur la performance du service, les coûts et les indicateurs clés (KPI).
Assurer le support post-implémentation, le dépannage et recommander des améliorations.
Contribuer aux stratégies d’activation mobile et de service sur le terrain à l’aide des capacités mobiles SAP.
Communiquer efficacement avec les équipes clientes et les parties prenantes du projet en anglais dans plusieurs régions.

Qualifications requises

Plus de 5 ans d’expérience pratique en conseil SAP.
Au moins 2 ans d’expérience avec le module Service Management (CS/SM).
Bonne compréhension des opérations de service, notamment le support client, la maintenance et le service sur le terrain.
Expérience en gestion des contrats de service, planification des ressources et intégration avec les modules SD, PM et MM.
Capacité à traduire les besoins métier en spécifications fonctionnelles et en configurations SAP.
Excellentes compétences en communication et en relation client.
Maîtrise de l’anglais requise pour les activités d’implémentation en contact avec les clients dans plusieurs régions.

Qualifications souhaitées

Connaissance de l’intégration SAP CRM ou de SAP S/4HANA Service.
Expérience dans le support d’initiatives de service mobile ou de service sur le terrain.
Exposition à la création de rapports, aux tableaux de bord ou à l’analytique du service.
Familiarité avec l’amélioration des processus de service de bout en bout dans des environnements d’entreprise complexes.
Une sensibilité à l’innovation, à l’amélioration continue et aux approches de livraison modernes, y compris l’automatisation et les services basés sur l’IA.

Formation & certifications

Diplôme de baccalauréat en systèmes d’information, informatique, administration des affaires ou dans un domaine connexe, de préférence.
Certification SAP en Service Management, Customer Service ou dans un domaine fonctionnel connexe, un atout.
Des certifications SAP supplémentaires en S/4HANA Service, CRM, PM, SD ou MM sont considérées comme un avantage.

Rémunération

Fourchette salariale : 140 000 aˋ155000aˋ155000.

____________________________________________________

Job Summary

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Apply About employer

More about this job

Responsibilities

Implement and configure the SAP Service Management module to support service requests, orders, and after-sales processes. Collaborate with stakeholders to optimize resource planning, service operations, and integration with modules like SD, PM, and MM.

Requirements

Requires over 5 years of SAP consulting experience with at least 2 years specifically in the Service Management (CS/SM) module. Candidates must possess strong analytical skills, proficiency in English, and the ability to translate business needs into functional SAP configurations.

Skills

SAP Service Management
SAP CS
SAP SM
SAP S/4HANA Service
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Service contract management
Resource scheduling
Field service operations
Business process optimization
Functional specification
Troubleshooting
Client communication
Data reporting

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Work from abroad

Visa sponsorship

Not detected in the job text

Keywords

SAP
Service Management
Cloud transformation
Automation
AI-driven innovation
SAP S/4HANA
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Field service
Contract management
KPIs
Mobile enablement
Business analysis
Functional consulting
Enterprise applications
Managed cloud provider
Service orders
Warranty tracking
Resource planning
Reporting
Dashboards
Troubleshooting
Process improvement
SAP Digital Manufacturing Cloud
Consulting
Software implementation
System integration
Client-facing

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