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Added 1 hour ago
H
Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time
Added 2 hours ago
SAP Service Management Consultant
Syntax
Thornhill, ON
…undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting…
Added 4 hours ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Apply strong data modeling and query optimization skills across Oracle Database, MS SQL Server, and MongoDB.
Added 4 hours ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
…visualization tools: Power Platform, Power BI, Tableau, Python, R, SQL, Oracle RDBMS. Knowledge of CIBC data sources, applications and system platforms is a benefit. • Exceptional…
Added 5 hours ago
M
Oracle Fusion Cloud Consultant
MethodHub
Toronto, ON
- Contract
Implementation Leadership: Drive full-lifecycle Oracle Cloud implementations from discovery and design through deployment and hyper care.
Added 17 hours ago
VI
Senior Java Consultant
Veriday Inc
Mississauga, ON
- $70 to $90 CAD / hour
- Contract
Hands-on experience with relational databases (Oracle, SQL Server), plus a solid understanding of storage architectures and when to use each
Added 1 day ago
FI
Salesforce Revenue Cloud Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Salesforce Revenue Cloud Consultant Certification.
Added 1 day ago
T
Oracle Functional Consultant
Tekshapers
Toronto, ON
- Full-time
Sr. BSA/Functional consultant with Oracle Cloud ERP implementation experience
Added 1 day ago
ZS
Oracle Consultant
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Key Skills/Knowledge: Mandatory Skills:• Sr. BSA/Functional consultant with Oracle Cloud ERP implementation experience• Supply chain modules experience in Oracle ERP Cloud specializing in…
Added 1 day ago
RH
Payroll Systems Implementation Consultant (Contract)
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- Contract
Our client, a large and complex organization, is seeking a Payroll Systems Implementation Consultant to support a payroll transformation and optimization initiative. This individual will…
Added 1 day ago
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Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
Management Group Inc. Executive Search Consultant as part of our recruitment
Added 1 day ago
LI
Software Developer
Lotus IT Solutions
Enterprise, ON
- Contract
…Services Division on a fully onsite engagement. The successful consultant will bring deep expertise in Oracle Siebel configuration, development, and integration to support the design,…
Added 1 day ago
LI
Software Developer - CRM - Intermediate
Lotus IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
…and Procurement. In this fully onsite role, the successful consultant will be responsible for translating technical systems specifications into working, tested CRM applications using Oracle…
Added 1 day ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Serves as a data integration consultant for integration partners and proposes solutions for integrations requirements. Provides advice to and consults with stakeholders on complex system…
Added 1 day ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Serves as a data integration consultant for integration partners and proposes solutions for integrations requirements. Provides advice to and consults with stakeholders on complex system…
Added 1 day ago
RI
Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
Strong database expertise across Oracle Database, Microsoft SQL Server, and MongoDB, including schema design, query optimization, and performance tuning.
Added 1 day ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
In the role of Lead Business Consultant specializing in Data Management and Data Integration, your participation will be instrumental in the expansion of our market unit and in advancing…
Added 1 day ago
A
Management Consultant – CFO & Enterprise Value | Utilities Industry
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
You are a motivated consultant with experience helping organizations improve finance processes, reporting, planning, and analytics capabilities. You bring strong analytical and…
Added 1 day ago
K
Software Engineer
Kelly
Mississauga, ON
- Contract
Optimize database performance across Oracle, MS SQL Server, and MongoDB.
Added 1 day ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Serves as a data integration consultant for integration partners and proposes solutions for integrations requirements. Provides advice to and consults with stakeholders on complex system…
Added 1 day ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Serves as a data integration consultant for integration partners and proposes solutions for integrations requirements. Provides advice to and consults with stakeholders on complex system…
Added 1 day ago
J(
Senior Oracle Database Administrator (DBA)
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
7+ years of hands-on Oracle Database administration experience, including advanced administration and troubleshooting of Oracle RAC, ASM, backup/recovery, and Data Guard.
Added 1 day ago
NV
Senior System Analyst (ID#5593)
New Value Solutions
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
New Value Solutions (NVS), a national IT consulting firm, is seeking a Senior Systems Analyst specializing in Oracle Cerner Millennium Clinical Trials applications to support a client's…
Added 2 days ago
NV
Senior System Analyst (ID#5592)
New Value Solutions
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
New Value Solutions (NVS), a national IT consulting firm, is seeking a Senior Systems Analyst specializing in Oracle Cerner Millennium and Oncology to support a client's Regional Digital…
Added 2 days ago
T
3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
Proficiency in Linux environments (Oracle Linux, RHEL, Ubuntu) and Windows Server;

Syntax

SAP Service Management Consultant

Thornhill, ON, L3T 7W8, Canada

Apply About employer

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Job details

Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Rémunération

Job Summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. In this role, you will work closely with business and technical stakeholders to design effective service processes, improve operational efficiency, and ensure successful delivery across complex enterprise environments.

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Read the full bilingual original

Résumé du poste

Syntax recherche un(e) consultant(e) SAP Service Management expérimenté(e) pour accompagner les initiatives de transformation des clients en mettant en œuvre, configurant et optimisant les solutions SAP Service Management. Dans ce rôle, vous travaillerez en étroite collaboration avec les parties prenantes métier et techniques afin de concevoir des processus de service efficaces, d’améliorer l’efficacité opérationnelle et d’assurer une livraison réussie dans des environnements d’entreprise complexes.

Principales responsabilités

Mettre en œuvre et configurer le module SAP Service Management afin de prendre en charge les processus de demandes de service et d’ordres de service.
Collaborer avec les parties prenantes métier pour recueillir, analyser et documenter les besoins liés au service client et aux processus après-vente.
Gérer les ordres de service, la gestion des contrats, le suivi des garanties et les scénarios de facturation périodique.
Optimiser la planification des ressources et l’ordonnancement des techniciens de service, ainsi que le support aux opérations de service sur le terrain.
Permettre un suivi efficace de la main-d’œuvre, de la consommation de matériel et des coûts de service.
Intégrer SAP Service Management avec les modules associés tels que Sales and Distribution (SD), Plant Maintenance (PM) et Materials Management (MM).
Concevoir et soutenir les outils d’interaction client et assurer des flux de communication de service fluides.
Développer et fournir des rapports et tableaux de bord sur la performance du service, les coûts et les indicateurs clés (KPI).
Assurer le support post-implémentation, le dépannage et recommander des améliorations.
Contribuer aux stratégies d’activation mobile et de service sur le terrain à l’aide des capacités mobiles SAP.
Communiquer efficacement avec les équipes clientes et les parties prenantes du projet en anglais dans plusieurs régions.

Qualifications requises

Plus de 5 ans d’expérience pratique en conseil SAP.
Au moins 2 ans d’expérience avec le module Service Management (CS/SM).
Bonne compréhension des opérations de service, notamment le support client, la maintenance et le service sur le terrain.
Expérience en gestion des contrats de service, planification des ressources et intégration avec les modules SD, PM et MM.
Capacité à traduire les besoins métier en spécifications fonctionnelles et en configurations SAP.
Excellentes compétences en communication et en relation client.
Maîtrise de l’anglais requise pour les activités d’implémentation en contact avec les clients dans plusieurs régions.

Qualifications souhaitées

Connaissance de l’intégration SAP CRM ou de SAP S/4HANA Service.
Expérience dans le support d’initiatives de service mobile ou de service sur le terrain.
Exposition à la création de rapports, aux tableaux de bord ou à l’analytique du service.
Familiarité avec l’amélioration des processus de service de bout en bout dans des environnements d’entreprise complexes.
Une sensibilité à l’innovation, à l’amélioration continue et aux approches de livraison modernes, y compris l’automatisation et les services basés sur l’IA.

Formation & certifications

Diplôme de baccalauréat en systèmes d’information, informatique, administration des affaires ou dans un domaine connexe, de préférence.
Certification SAP en Service Management, Customer Service ou dans un domaine fonctionnel connexe, un atout.
Des certifications SAP supplémentaires en S/4HANA Service, CRM, PM, SD ou MM sont considérées comme un avantage.

Rémunération

Fourchette salariale : 140 000 aˋ155000aˋ155000.

____________________________________________________

Job Summary

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Apply About employer

More about this job

Responsibilities

Implement and configure the SAP Service Management module to support service requests, orders, and after-sales processes. Collaborate with stakeholders to optimize resource planning, service operations, and integration with modules like SD, PM, and MM.

Requirements

Requires over 5 years of SAP consulting experience with at least 2 years specifically in the Service Management (CS/SM) module. Candidates must possess strong analytical skills, proficiency in English, and the ability to translate business needs into functional SAP configurations.

Skills

SAP Service Management
SAP CS
SAP SM
SAP S/4HANA Service
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Service contract management
Resource scheduling
Field service operations
Business process optimization
Functional specification
Troubleshooting
Client communication
Data reporting

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Work from abroad

Visa sponsorship

Not detected in the job text

Keywords

SAP
Service Management
Cloud transformation
Automation
AI-driven innovation
SAP S/4HANA
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Field service
Contract management
KPIs
Mobile enablement
Business analysis
Functional consulting
Enterprise applications
Managed cloud provider
Service orders
Warranty tracking
Resource planning
Reporting
Dashboards
Troubleshooting
Process improvement
SAP Digital Manufacturing Cloud
Consulting
Software implementation
System integration
Client-facing

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