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Added 6 mins ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
The successful candidate combines strong business analysis and stakeholder leadership with solid technical skills and the ability to investigate data, understand system flows and challenge…
Added 6 mins ago
S
Forward - Data Visualization & Analytics Specialist
ShyftLabs
Toronto, ON
- Full-time
We are seeking a Data Visualization & Analytics Specialist to support the development and delivery of data-driven insights through interactive dashboards, automated reporting, and…
Added 6 mins ago
Data Services Specialist
Global Relay
Vancouver, BC
We are looking for a tech-savvy, detail-oriented individual to join our Data Services team as a Data Services Specialist. As the Data Services Specialist, you will support our Client…
Added 6 mins ago
Senior Engineering Specialist
The Canada Life Assurance Company
London, ON · Toronto, ON
…needs at Canada Life. Leveraging your cloud and Microsoft Azure technical subject matter expertise, you will have the exciting opportunity to design, adapt, and maintain data platform…
Added 36 mins ago
SRE-System & API Gateway Support Specialist
Capgemini
Toronto, ON
Provide day-to-day technical and operational support for enterprise systems and API gateway platforms across production and non-production environments.
Added 36 mins ago
FT
Red Seal Automotive Service Technician
Fountain Tire
Sidney, BC
- Other
A diagnostic specialist that enjoys keeping up with modern technology
Added 36 mins ago
S
Sales Engineer, Channel Sales
SOTI
Mississauga, ON
- Full-time
Channel Sales Engineers are responsible for nurturing and maintaining the technical relationship with existing SOTI Partners to enable them to position our products as best as possible to…
Added 50 mins ago
Business Development Specialist, Pharmacy
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Mississauga, ON
We are looking for a Business Development Specialist, Pharmacy to identify, develop, and expand business opportunities that drive prescription growth, patient acquisition, strategic…
Added 50 mins ago
C
Business Insights Developer
Cencora
Oakville, ON · ON · CAN > ON > Oakville > Superior Crt
- Full-time
Working with the technical team to establish protocols to extract data in a standardized process from a variety of data sources;
Added 50 mins ago
TS
Behaviour specialist
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Broadview Village
- Full-time
The Behaviour Specialist provides Applied Behaviour Analytic (ABA) assessment, treatment, consultation, workshops, education and resource support to clients and their families.…
Added 1 hour ago
S
ILS Training Specialist II
Seaspan
Victoria, BC
- Full-time
The ILS Training Specialist II is responsible for analyzing, designing, and developing engaging and innovative training solutions for technical and non-technical audiences within a…
Added 1 hour ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 1 hour ago
SAP Service Management Consultant
Syntax
Thornhill, ON
…and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s…
Added 1 hour ago
AA
Business Specialist
Altrom Auto Group Canada (Division of UAP Inc.)
Kingston, ON
- Full-time
…Altrom is seeking an Altrom Business Development & Operations Specialist to lead the growth of our Import Parts business across Eastern…
Added 1 hour ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
As a Quality and Continuous Improvement Specialist, you will support operational excellence by developing, implementing, and maintaining the Quality Management System while leading…
Added 1 hour ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 1 hour ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
You’ll thrive as a Senior Proposal Specialist on Allnorth’s Proposal Office team if you’re an experienced proposal professional who takes pride in developing clear, compliant, and…
Added 1 hour ago
Autobody Technician
Kirmac Collision and Autoglass
Kamloops, BC
Opportunities to grow into technical specialist or leadership roles
Added 1 hour ago
WL
Communications Specialist
WeirFoulds LLP
Toronto, ON
- Full-time
We are seeking an experienced Communications Specialist to join our Marketing and Business Development team on a permanent full-time basis. This role reports to the Communications Manager,…
Added 1 hour ago
O
Product Support Technician (Maple Ridge BC)
Orica
Maple Ridge, BC
- Full-time
Creating technical documentation (field reports, troubleshooting steps, FAQs, etc.)
Added 1 hour ago
GT
Communications Specialist
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $60 CAD / hour
- Contract
This Communications Specialist role supports the Chief Information Security Officer (CISO) function within a collaborative, five-person team in the Global Security and Defence business…
Added 1 hour ago
JR
Comptroller
Jump Recruitment Specialists
St. John's, NL
- Full-time
Strong technical accounting capabilities (i.e., month-end accounting procedures, including journal entries and account reconciliations
Added 1 hour ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
We are seeking an experienced Oracle EBS Functional Technical Specialist (FTS) to support, maintain, and enhance Oracle EBS R12.2 applications. The role involves application support,…
Added 2 hours ago
MH
BIM Specialist
Mattamy Homes
Canada
- Full-time
The BIM Specialist (internally: BIM Modeler) will work closely with senior team members to model, develop, manage, and coordinate detailed Revit models used in residential construction and…
Added 2 hours ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.

Syntax

SAP Service Management Consultant

Thornhill, ON, L3T 7W8, Canada

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Job details

Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Rémunération

Job Summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. In this role, you will work closely with business and technical stakeholders to design effective service processes, improve operational efficiency, and ensure successful delivery across complex enterprise environments.

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Read the full bilingual original

Résumé du poste

Syntax recherche un(e) consultant(e) SAP Service Management expérimenté(e) pour accompagner les initiatives de transformation des clients en mettant en œuvre, configurant et optimisant les solutions SAP Service Management. Dans ce rôle, vous travaillerez en étroite collaboration avec les parties prenantes métier et techniques afin de concevoir des processus de service efficaces, d’améliorer l’efficacité opérationnelle et d’assurer une livraison réussie dans des environnements d’entreprise complexes.

Principales responsabilités

Mettre en œuvre et configurer le module SAP Service Management afin de prendre en charge les processus de demandes de service et d’ordres de service.
Collaborer avec les parties prenantes métier pour recueillir, analyser et documenter les besoins liés au service client et aux processus après-vente.
Gérer les ordres de service, la gestion des contrats, le suivi des garanties et les scénarios de facturation périodique.
Optimiser la planification des ressources et l’ordonnancement des techniciens de service, ainsi que le support aux opérations de service sur le terrain.
Permettre un suivi efficace de la main-d’œuvre, de la consommation de matériel et des coûts de service.
Intégrer SAP Service Management avec les modules associés tels que Sales and Distribution (SD), Plant Maintenance (PM) et Materials Management (MM).
Concevoir et soutenir les outils d’interaction client et assurer des flux de communication de service fluides.
Développer et fournir des rapports et tableaux de bord sur la performance du service, les coûts et les indicateurs clés (KPI).
Assurer le support post-implémentation, le dépannage et recommander des améliorations.
Contribuer aux stratégies d’activation mobile et de service sur le terrain à l’aide des capacités mobiles SAP.
Communiquer efficacement avec les équipes clientes et les parties prenantes du projet en anglais dans plusieurs régions.

Qualifications requises

Plus de 5 ans d’expérience pratique en conseil SAP.
Au moins 2 ans d’expérience avec le module Service Management (CS/SM).
Bonne compréhension des opérations de service, notamment le support client, la maintenance et le service sur le terrain.
Expérience en gestion des contrats de service, planification des ressources et intégration avec les modules SD, PM et MM.
Capacité à traduire les besoins métier en spécifications fonctionnelles et en configurations SAP.
Excellentes compétences en communication et en relation client.
Maîtrise de l’anglais requise pour les activités d’implémentation en contact avec les clients dans plusieurs régions.

Qualifications souhaitées

Connaissance de l’intégration SAP CRM ou de SAP S/4HANA Service.
Expérience dans le support d’initiatives de service mobile ou de service sur le terrain.
Exposition à la création de rapports, aux tableaux de bord ou à l’analytique du service.
Familiarité avec l’amélioration des processus de service de bout en bout dans des environnements d’entreprise complexes.
Une sensibilité à l’innovation, à l’amélioration continue et aux approches de livraison modernes, y compris l’automatisation et les services basés sur l’IA.

Formation & certifications

Diplôme de baccalauréat en systèmes d’information, informatique, administration des affaires ou dans un domaine connexe, de préférence.
Certification SAP en Service Management, Customer Service ou dans un domaine fonctionnel connexe, un atout.
Des certifications SAP supplémentaires en S/4HANA Service, CRM, PM, SD ou MM sont considérées comme un avantage.

Rémunération

Fourchette salariale : 140 000 aˋ155000aˋ155000.

____________________________________________________

Job Summary

Key Responsibilities

Implement and configure the SAP Service Management module to support service request and service order processes.
Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
Optimize resource planning and scheduling for service technicians and support field service operations.
Enable efficient tracking of labor, material consumption, and service costs.
Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
Design and support customer interaction tools and ensure seamless service communication workflows.
Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
Provide post-implementation support, troubleshooting, and enhancement recommendations.
Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

5+ years of hands-on SAP consulting experience.
At least 2 years of experience with the Service Management (CS/SM) module.
Strong understanding of service operations, including customer support, maintenance, and field service.
Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
Ability to translate business requirements into functional specifications and SAP configurations.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and client-facing skills.
Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

SAP CRM integration or SAP S/4HANA Service knowledge.
Experience supporting mobile service or field service enablement initiatives.
Exposure to reporting, dashboard design, or service analytics.
Familiarity with end-to-end service process improvement in complex enterprise environments.
An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
SAP certification in Service Management, Customer Service, or a related functional area is an asset.
Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Salary: 140-155k

Why Syntax?

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Apply About employer

More about this job

Responsibilities

Implement and configure the SAP Service Management module to support service requests, orders, and after-sales processes. Collaborate with stakeholders to optimize resource planning, service operations, and integration with modules like SD, PM, and MM.

Requirements

Requires over 5 years of SAP consulting experience with at least 2 years specifically in the Service Management (CS/SM) module. Candidates must possess strong analytical skills, proficiency in English, and the ability to translate business needs into functional SAP configurations.

Skills

SAP Service Management
SAP CS
SAP SM
SAP S/4HANA Service
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Service contract management
Resource scheduling
Field service operations
Business process optimization
Functional specification
Troubleshooting
Client communication
Data reporting

Benefits

Company pension scheme
Health offers
Flexible working time models
Home office
Work from abroad

Visa sponsorship

Not detected in the job text

Keywords

SAP
Service Management
Cloud transformation
Automation
AI-driven innovation
SAP S/4HANA
SAP CRM
Sales and Distribution
Plant Maintenance
Materials Management
Field service
Contract management
KPIs
Mobile enablement
Business analysis
Functional consulting
Enterprise applications
Managed cloud provider
Service orders
Warranty tracking
Resource planning
Reporting
Dashboards
Troubleshooting
Process improvement
SAP Digital Manufacturing Cloud
Consulting
Software implementation
System integration
Client-facing

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