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Added 1 min ago
PG
Senior Manager Agile Program Management
Publicis Groupe Holdings B.V
Calgary, AB
- Full-time
Added 1 min ago
Associate Director, Portfolio Governance and Value Realization
Canadian Blood Services
Ottawa, ON · Toronto, ON
…reporting, automation and artificial intelligence (AI), data and analytics, and alignment with corporate…
Added 1 min ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Added 17 mins ago
H
Marketing Director
Haystack
Canada
- $120,000 to $140,000 CAD / year
- Full-time
Added 17 mins ago
W
Data & AI Engineer
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Canada
- $67,120 to $100,680 CAD / year
- Full-time
Operationalize scalable data pipelines to support data science and advanced analytics.
Added 17 mins ago
IG
Senior Financial Analyst
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Toronto, ON · North York, ON
- $90,000 to $100,000 CAD / year
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Added 17 mins ago
TI
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TekStaff IT Solutions
Toronto, ON
- Contract
Added 46 mins ago
CE
PLM Data Analyst
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HR
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TC
Learning & Development Manager
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Toronto, ON
- Full-time
Head of Commercial & Marketing Operations and the C&MO team, which spans Commercial Operations, Next Generation Customer Experience, Insights & Analytics, and CRM
Added 1 hour ago
MM
Customer Support and Invoicing Analyst
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Added 1 hour ago
JI
Data Analyst Student – Winter 2027
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Saint John, NB
- Full-time
The Data Analyst Student will be a collaborative member of the JDI IT Data and Analytics team, gaining hands-on experience turning raw data into meaningful insights that support real…
Added 1 hour ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
Encourage the adoption of customer relationship management, planning, analytics, digital marketing, and client engagement tools.
Added 1 hour ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
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Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
Use product analytics, competitive analysis, and customer feedback to evaluate product performance and guide improvement
Added 2 hours ago
S
AI Solution Specialist (Canada)
Source.ag
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- Full-time
Strong analytical and data-driven mindset: Comfortable with data, KPIs, and analytics. Not afraid to run a few data queries or quickly build some pivot tables.
Added 2 hours ago
HT
VP, Accounting & Controllership (Husky)
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Bolton, ON
- Full-time
Leveraging technology, ERP capabilities, analytics, and automation to improve productivity and decision support across Finance.
Added 2 hours ago
NP
Data Analyst
Nuclear Promise X
ON · Ontario, Canada
- Full-time
Added 2 hours ago
S
Revenue Operations Strategist
SysAid
Toronto, ON
- Full-time
Added 2 hours ago
TT
Intermediate I&C Technologist
Tetra Tech
Thunder Bay, ON
- Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
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TT
Intermediate Electrical Engineer
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Thunder Bay, ON
- Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
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Software Intern
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Toronto, ON · Greater Toronto Area, Canada
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Senior Piping Designer
Tetra Tech
Vancouver, BC
- Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
Added 2 hours ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Added 2 hours ago
NB
Senior Employee Data & AI Automation Analyst
National Bank of Canada
Montreal, QC
- Full-time
Within the Employee Experience and Performance sector, you will be part of an HR Analytics and Systems team of approximately 30 colleagues, including data engineers, data scientists,…
Added 2 hours ago
OI
Career Services Advisor
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Halifax, NS
- $52,000 to $56,000 CAD / year
- Full-time

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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