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Added 5 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
…and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our…
Added 5 mins ago
DP
Talent Acquisition Specialist, Ontario Wood Products
Domtar Products
Thunder Bay, ON
- $65,000 to $78,000 CAD / year
The location in Thunder Bay, Ontario, Canada, is seeking talent to fill the position of Talent Acquisition Specialist, Ontario Wood Products. This job is full-time permanent.
Added 5 mins ago
Steel Building Design & Production Specialist
Toro Steel Buildings
Markham, ON
As a Steel Building Design & Production Specialist, you will play an important role in connecting the technical aspects of our building solutions with our sales and project coordination…
Added 5 mins ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 20 mins ago
C
Meat Cutter - Full-time - Churchbridge Food Store
Co-op
Churchbridge, SK
- Full-time
You are interested in customer service and have:
Added 20 mins ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
…values that create an environment for continuous improvement and customer service…
Added 20 mins ago
SL
Financial Services Consultant - Insurance Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 20 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 20 mins ago
KT
Shipper Receiver
Kal Tire
Antigonish, NS
- Full-time
…for a detail-oriented and organized Shipping and Receiving Specialist to join our team. This hands-on position is perfect for someone who enjoys keeping operations moving smoothly while…
Added 20 mins ago
KT
Shipper Receiver
Kal Tire
Truro, NS
- Full-time
…for a detail-oriented and organized Shipping and Receiving Specialist to join our team. This hands-on position is perfect for someone who enjoys keeping operations moving smoothly while…
Added 20 mins ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Added 20 mins ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Added 20 mins ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
Fortinet is offering an exciting opportunity to hire a talented Software Development QA Specialist to join our FortiEndpoint DevQA team in Burnaby, Canada.
Added 20 mins ago
EO
Applications Associate
Easy Outsource
Toronto, ON
- Full-time
…student applications to UK universities, including UCAS and specialist programmes such as Medicine, Dentistry, Veterinary Medicine and Oxbridge. The role oversees application tracking,…
Added 20 mins ago
E
Test Specialist - CDU
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
- Full-time
As a Test Specialist, you will play a critical role in validating and qualifying CoolIT's liquid cooling products and system components. Working closely with Engineering, Reliability,…
Added 20 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 35 mins ago
M
Spécialiste en préparation magistrale l Compounding Specialist
Medisca
Montreal, QC
- Full-time
Added 35 mins ago
WHS Specialist
Amazon
Belleville, ON
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 35 mins ago
TA
CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 35 mins ago
Employment/Placement Specialist
March of Dimes Canada
Mississauga, ON
…employers seeking qualified job candidates. In addition, they offer support with assessments, rehabilitation and child and youth…
Added 35 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Brampton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Niagara-on-the-Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Rosemère, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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