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Added 23 mins ago
FG
Software Developer | Banking & Capital Markets
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 38 mins ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
Apply practical knowledge of advertising trafficking, broadcast delivery and digital media workflows when assessing incidents and client requirements.
Added 53 mins ago
R
Banking Advisor
RBC
Moose Jaw, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 53 mins ago
TG
Senior Specialist, TSX Listings
TMX Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
Demonstrated client relationship experience delivering professional, high-standard service to corporate stakeholders.
Added 1 hour ago
C
Client Engagement Associate, 15h/week - Sherbrooke
CIBC
Sherbrooke, QC
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 1 hour ago
C
Client Engagement Associate, 33h/week - Lennoxville
CIBC
Sherbrooke, QC · Lennoxville
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 1 hour ago
Y
Talent Acquisition and Development Specialist (Saas) - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and…
Added 1 hour ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 2 hours ago
SL
Financial Services Consultant - Insurance Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Being part of our journey in developing the next greatest digital experience
Added 2 hours ago
A
Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 2 hours ago
BG
Marketing Specialist - Used Equipment
Brandt Group of Companies
Regina, SK
- Full-time
Experience with professional client relationship management with internal and external stakeholders.
Added 2 hours ago
R
Banking Advisor
RBC
Steinbach, MB
- Full-time
This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking,…
Added 3 hours ago
Y
Talent Acquisition and Development Specialist - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and…
Added 3 hours ago
HC
Marketing and New Business Coordinator
Havas CX Canada
Toronto, ON
- Contract
…informed, inspired, and aligned with our evolving capabilities in digital transformation, CRM, loyalty, and experience design. The ideal candidate is highly organized, with experience or…
Added 3 hours ago
S
Resource Centre Employment Specialist- Full-Time-Calgary
Serco
AB · Edmonton, AB
- Full-time
At least 1 year of experience in employment services, digital navigation, or community resource coordination.
Added 3 hours ago
BV
Marketing Assistant
Brand Vision
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Experience preparing proposals, client presentations, or other business development materials.
Added 3 hours ago
R
Client Advisor - Casual
RBC
London, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 4 hours ago
SD
Executive Assistant to the Secretary Treasurer - Communications Specialist
School District 67 (Okanagan Skaha)
Penticton, BC
- $75,858 to $94,822 CAD / year
- Full-time
Experience with web communications, internet technology, digital photography (ability to take publication-quality photographs in a variety of settings) and video
Added 4 hours ago
KC
Spécialiste de l'expérience client à bord / On Board Customer Experience Specialist
Keolis Canada
Montreal, QC
- Full-time
…du transport à la maintenance et à la sécurité, plaçant le client au cœur de ses préoccupations, en France et en Europe. Forte de plus de 80 ans d'expérience, SNCF Voyageurs opère sous…
Added 4 hours ago
PC
Spécialiste en support technique /Technical Support Specialist
Portage CyberTech
Montreal, QC
- Full-time
…et de collaborer avec les équipes internes pour assurer une expérience client optimale. Vous participerez également à la documentation, aux rencontres clients, aux validations après…
Added 5 hours ago
Y
Talent Acquisition and Development Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and…
Added 5 hours ago
RB
Client Advisor
Royal Bank of Canada
Halifax, NS
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 5 hours ago
R
Client Advisor
RBC
Halifax, NS
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 5 hours ago
C
Client Engagement Associate - Part-time (20hours/week)
CIBC
Alberton, PE
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 5 hours ago
C
Client Engagement Associate (Contract/Secondment)
CIBC
Mississauga, ON
- Full-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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