Find work in Canada.

514,125 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Bloomberg On-Site Support Specialist
Bloomberg
Toronto, ON
As a Support Specialist with Bloomberg On-Site Support (BOS) in Toronto, you will provide high-touch technology support for Bloomberg colleagues and business groups based at our 161 Bay…
Added 14 mins ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
The Institute of Corporate Directors (“the ICD”) is seeking a Financial Specialist that will be responsible for certain accounting and financial reporting functions for both ICD and the…
Added 14 mins ago
B
Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
We’re looking for a Digital Experience Specialist to help create, manage and continuously improve our customer experience.
Added 14 mins ago
Specialist Solutions
Independent Electricity System Operator
Canada
…requirements. This role will involve providing solution and development support for integration of solutions leveraging extract transform and load solutions. This role will involve…
Added 44 mins ago
I
Junior Credit Collections/AR Specialist
isgSearch
Woodbridge, ON
- $60,000 to $65,000 CAD / year
- Full-time
Junior Accounts Receivable & Collections Specialist
Added 44 mins ago
I
Senior Credit Collections/AR Specialist
isgSearch
Woodbridge, ON
- $65,000 to $75,000 CAD / year
- Full-time
Senior Accounts Receivable & Collections Specialist
Added 45 mins ago
TC
Automation Engineering Specialist
TOYOTETSU CANADA INC
Norfolk, ON · Simcoe, ON
- Other
…Simcoe, Ontario has an opening for an Automation Engineering Specialist. This position is part of the Manufacturing Advancement Team and will support advanced automation initiatives across…
Added 1 hour ago
CE
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini Engineering
Montreal, QC
- Full-time
As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.
Added 1 hour ago
CE
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini Engineering
Montreal, QC
- Full-time
As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.
Added 1 hour ago
PH
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
The MRT Crisis Intervention Specialist assesses incidents, working environments and the need for care and/or emotional wellness of individuals at the site, scene, workplace or meeting area…
Added 1 hour ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 1 hour ago
A
Information Technology (IT) Support Specialist
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…and problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will…
Added 2 hours ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
…produce to the world. Our values drive everything we do to support this mission; they shape how we work, collaborate, and achieve our…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 2 hours ago
IS
Associate Project Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…seeking a dedicated and experienced Primary Care Provider, Specialist or medical professional to join our team! Our practice is a well-established primary care clinic and has been in the…
Added 2 hours ago
CE
Airframe Design Repair Engineer (In-service)
Capgemini Engineering
Montreal, QC
- Full-time
As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.
Added 3 hours ago
JI
Associate Project Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 3 hours ago
NB
Investment Development Specialist
National Bank of Canada
Markham, ON
- Full-time
As an Investment and Retirement Specialist at National Bank, you will support and guide clients in developing investment strategies tailored to their needs. Your determination, your strong…
Added 3 hours ago
NB
Expert advisor
National Bank of Canada
Montreal, QC
- Full-time
acting as a financial planner and tax specialist for Private Banking 1859
Added 3 hours ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…together clinicians, operational leaders, and real-time data to support patient movement, proactive decision-making, and responses to system pressures. As an Edmonton Corridor Patient Flow…
Added 3 hours ago
SP
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
- Full-time
Note: By applying to this posting, recruiters and hiring managers who support multiple verticals across the organization - hiring for both Commercial and Enterprise Account Executives -…
Added 4 hours ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 4 hours ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 4 hours ago
A
Product Support Specialist - Americas
Ashby
Canada
- Full-time
Hello! We're Jason and Charlie, Support Managers at Ashby. We’re excited to share that we're hiring Product Support Specialists in North America.

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

Apply About employer

More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

Report this job