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Technology Strategy & Transformation Consultant
Accenture
Ottawa, ON · Toronto, ON
- Full-time
Lead the creation of well-articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market-relevant technology strategy
Added 5 mins ago
Procurement Specialist
Acciona
ON · CAN - Ontario Line North
…recruitment for the Ontario Line Elevated Guideway and Stations project. The chosen candidate has experience working in a construction environment and possesses technical proficiency,…
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Product Builder
Branch
Toronto, ON
Validate complex project requirements and provide technical feasibility assessments.
Added 5 mins ago
UO
Program Director, Drone Transport Initiative
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can…
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Workday Solutions Delivery Manager
McKesson
Mississauga, ON
- Full-time
Identify recurring failure patterns and lead systemic technical improvements.
Added 5 mins ago
Project Controls Analyst
WSP
Victoria, BC
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
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Specialist, Railway Infrastructure
VIA Rail Canada
Ottawa, ON · Montreal, QC
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…projects across North America and internationally. This role will lead technical mining studies, provide engineering oversight across project phases, and collaborate with multidisciplinary…
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GHD Group Pty Ltd
Waterloo, ON
Strong analytical, technical-writing, client-service and project-management skills, with the ability to lead multiple assignments independently and within multidisciplinary teams.
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Engineer, Advance Manufacturing
Dana Incorporated
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Develop new and innovative manufacturing processes for the next generation of thermal products, that will lead to improved safety, quality and overall business performance.
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Gestionnaire de comptes en approvisionnement / Account Manager Procurement
RTX
Longueuil, QC
- Full-time
Added 20 mins ago
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System Validation Analyst
Dynacare
Brampton, ON
- Contract
Lead or assist in the information system validation of new assay methodologies, new products and services and new equipment utilized in the laboratory operations, specifically changes…
Added 20 mins ago
PR
Senior Safety Instrumented System Engineer II
Parkland Refining BC Ltd.
Burnaby, BC
- Full-time
Act as technical lead for SIS and BMS capital projects and provide technical guidance throughout project execution.
Added 20 mins ago
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Ingénieur(e) Spécialiste CAD NX & NX Open
SOGECLAIR
Remote, Canada
- Full-time
- Remote
Develop and harmonize project timelines and ensure technical teams adhere to these timelines.
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Analyst, Infrastructure-Storage & Compute Services
FCT
Oakville, ON
- Full-time
As an Infrastructure Analyst, Storage & Compute Services, you will provide hands-on technical expertise for FCT’s enterprise storage and compute platforms. Reporting to the Team Lead,…
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Salesforce Technical Lead - Financial Services Cloud
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Target candidate: a Salesforce technical lead or technical
Added 20 mins ago
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Senior Renewable Technologist- Gearbox and Generator Repair
Deriva Energy
NB · Chiasson Office, NB
- Full-time
The Senior Renewables Technologist is the highest level of technical support within the Renewables organization. This position serves as the lead technical expert for wind turbine gearbox…
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Emergency Preparedness & Response Assistant Division Director - Health Assistant Division Director
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Serving as a team lead, lead worker, or project lead (as defined), OR
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Agency Policy Specialist - Legislative Liaison
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Advanced organizational skills with the ability to successfully lead, manage, and deliver multiple high-priority legislative projects simultaneously.
Added 20 mins ago
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Door Structures Integrator - Aerospace
Capgemini Engineering
Mirabel, QC
- Full-time
Act as the technical focal point and prime coordinator for design changes, ensuring effective project planning, execution, and delivery.
Added 20 mins ago
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Ingénieur(e) Spécialiste CAD NX & NX Open
SOGECLAIR
Montreal, QC
- Full-time
Develop and harmonize project timelines and ensure technical teams adhere to these timelines
Added 35 mins ago
Production Supervisor, Operations Engineering
L3Harris Technologies
Montreal, QC
…Operations Engineering department. This role focuses on executing project-based master schedules in a high-variety, low-volume manufacturing environment. The Supervisor ensures that safety,…
Added 35 mins ago
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Ingénieur(e) de projets / Project Engineer
Veolia Environnement SA
Montreal, QC
- Full-time
Reporting to the Manager - Engineering, the Project Engineer directs the technical
Added 35 mins ago
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Senior Mechanical Engineer
AECOM
AB · Edmonton, Alberta
- $120,000 to $160,000 CAD / year
- Full-time
Serve as the Mechanical Project Lead, responsible for design delivery and construction administration.
Added 35 mins ago
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Software Developer
Cisco
Vancouver, BC
- Full-time
Lead the design and delivery of backend services and APIs that automate order fulfillment, provisioning workflows, and delivery orchestration for Splunk customers globally. Drive features…

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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