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Added 1 hour ago
JA
Aircraft Mechanic
JMC Aviation
Hamilton, ON
- Contract
…maintenance environment, working on a range of commercial and specialist aircraft. We are looking for candidates with a strong hands-on maintenance background and, importantly, experience…
Added 1 hour ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
Provide fast, high-quality support that resolves issues before they erode confidence.
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 3 hours ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 3 hours ago
Surveyor
Lloyds Register
Halifax, NS
The ability to utilize a combination of general and specialist engineering knowledge and understanding to apply existing and emerging technology.
Added 3 hours ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 3 hours ago
A
Product Support Specialist - Americas
Ashby
Canada
- Full-time
Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
Added 7 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 8 hours ago
AC
Spécialiste De La Gestion De Projet/Project Management Specialist
Aston Carter
Longueuil, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 8 hours ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
The Spare Parts Specialist supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service…
Added 8 hours ago
Marine Lead
Aecon
Fredericton, NB
Coordinate specialist subcontractors and interfaces with land-based construction.
Added 10 hours ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and…
Added 11 hours ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
…or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling.…
Added 11 hours ago
F
Principal Process Specialist
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 11 hours ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
Eaton’s Electrical sector is currently seeking a Power System Automation Specialist. This position can be based at one of our listed Eaton location in Ontario, Quebec or Nova Scotia and…
Added 11 hours ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
…of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products…
Added 12 hours ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Improve the quality of life for commuters by reducing daily travel time.
Added 13 hours ago
A
Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
We are seeking a Power Infrastructure Structural & Geotechnical Engineering Leader to join our growing engineering team in Canada. The role will have a strong focus on the development and…
Added 13 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 13 hours ago
MI
Communication Coordinator
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
- Full-time
McAsphalt is seeking a talented and creative Content Marketing Specialist to join our national Marketing & Communications team.
Added 13 hours ago
GC
Executive Presentation Design & Consulting Specialist
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
We are seeking a detail-oriented Executive Presentation Design Specialist with prior management consulting experience to support a project focused on improving the quality and effectiveness…
Added 13 hours ago
MEP Technical Manager - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
Promote digital engineering, BIM integration, and collaborative design to improve coordination and quality.
Added 13 hours ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Added 13 hours ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Regina, SK
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 13 hours ago
SC
Civil Designer – Civil 3D proficient
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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