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Added 9 mins ago
TT
Lead Mechanical CAD Designer
Tetra Tech
Thunder Bay, ON
- Full-time
…new mineral processing and comminution facilities to single system optimization projects. Phases include concept development, feasibility studies, detailed engineering, and construction…
Added 10 mins ago
TT
Intermediate I&C Technologist
Tetra Tech
Thunder Bay, ON
- Full-time
Knowledge of PLC/HMI/DCS systems, industrial communication networks, and control system programming. Experience with industry-standard platforms considered an asset.
Added 25 mins ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Oversee development tools infrastructure, including CI/CD pipelines, source control, artifact repositories, and developer platforms to support internal software engineering squads.
Added 40 mins ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
…managing tax statements and slips), and modernizing legacy platforms to meet the demands of a rapidly evolving financial services…
Added 40 mins ago
M
RQ00825 - Network Designer - Senior
Maarut
Toronto, ON
- Contract
…multiple Agency products and services in the context of Provincial system integrations and overall Provincial strategic…
Added 1 hour ago
A
Java Full Stack Lead
Accenture
Mississauga, ON
- Full-time
You are passionate about innovation and actively leverage Generative AI and emerging AI technologies to improve engineering productivity, automate processes, accelerate issue resolution,…
Added 1 hour ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
Collaborate with internal teams on customizations and system integrations.
Added 1 hour ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
Collaborate with internal teams on customizations and system integrations.
Added 4 hours ago
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IT Solution Support Engineer
Vanderlande
Vancouver, BC
- Full-time
…Oracle and SQL databases, virtualization, application hosting, system integrations, monitoring and automation tools, and High Level Controls software used to manage baggage handling…
Added 4 hours ago
V
IT Solution Support Engineer
Vanderlande
Vancouver, BC
- Full-time
…Oracle and SQL databases, virtualization, application hosting, system integrations, monitoring and automation tools, and High Level Controls software used to manage baggage handling…
Added 4 hours ago
BU
FINANCIAL OPERATIONS COORDINATOR
Brandon University
Brandon, MB
- Full-time
Administer and optimize our ERP system, Fulcrum, to streamline inventory management, order processing, production scheduling, and supply chain operations. (ERP implementation in progress.)
Added 4 hours ago
SE
Senior Engineer, Building Automation and Control Systems
Schneider Electric
Calgary, AB · Milton, ON · Toronto, ON · Montreal, QC
- Full-time
Define system architecture, sequences of operation, device selection, network design, and software functionality
Added 6 hours ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
…internal tools, and integrations using APIs, scripting, AI-native platforms, and no-code or low-code…
Added 6 hours ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
…internal tools, and integrations using APIs, scripting, AI-native platforms, and no-code or low-code…
Added 6 hours ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Guelph, ON
- Full-time
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact –…
Added 6 hours ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Toronto, ON
- Full-time
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact –…
Added 6 hours ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Vaughan, ON
- Full-time
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact –…
Added 6 hours ago
A
Software Engineer
Actalent
Ottawa, ON
- $55 to $65 CAD / hour
- Contract
…safety- and mission-critical environments. You collaborate across engineering disciplines to deliver robust, scalable software that integrates seamlessly with hardware, middleware, and…
Added 6 hours ago
Centrifugal Microfluidic Immune Monitoring Postdoctoral Fellow
National Research Council Canada
Boucherville, QC
Immune Monitoring Using a Centrifugal Microfluidic System: Strategies Towards Workflow Implementation and Automation for Remote Precision Diagnostics
Added 6 hours ago
X
Engineer - Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
You will help build the platforms and product capabilities that support money movement through Xero, from collecting invoice payments and paying bills to supporting payroll and future…
Added 6 hours ago
A
Mechanical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
AECOM is seeking an experienced Mechanical Engineering Lead to join our growing Canadian Data Center team.
Added 6 hours ago
A
Electrical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
AECOM is seeking an experienced Electrical Engineering Lead, Data Centers to join our growing Canadian Data Center team.
Added 6 hours ago
A
Control Systems Designer, Data Centers
AECOM
Markham, ON
- $90,000 to $140,000 CAD / year
- Full-time
Develop control sequences, system diagrams, network architectures, points lists, equipment schedules, and technical documentation.
Added 7 hours ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
…developing relationships with defence customers, prime contractors, system integrators and government stakeholders, and securing design wins, development agreements and commercial…
Added 7 hours ago
S
Railway Systems Integration Specialist
SYSTRA
Toronto, ON
- Full-time
…in Design (SiD), Interdisciplinary Design Review (IDR) and System Engineering (SE) processes and…

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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