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Added 55 mins ago
R
Channel Sales Manager (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
We are looking for a Channel Sales Manager to grow Relay's Accounting & Bookkeeping (AB) channel. You will lead a team of Account Executives and Account Managers, taking ownership of team…
Added 1 hour ago
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Cyber & AI Security Lead
TRAFFIX
Oakville, ON
- Full-time
Own the strategy: Lead the TRAFFIX Security Program and advise the CTO and executive team.
Added 1 hour ago
M
Program and Events Producer
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
We are hiring a Program and Events Producer to join our Sales Enablement team supporting Insurance and Guaranteed Wealth Solutions sales teams across Canada. In this role, you will…
Added 1 hour ago
Account Development Representative
MongoDB
Toronto, ON
…have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We…
Added 1 hour ago
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Manager, Business Development
Docebo
Remote, Canada
- $137,800 to $183,700 CAD / year
- Full-time
- Remote
Decipher the Data: Dive deep into team analytics - from lead generation volume and conversion velocities to bottom-line revenue impact - leveraging actionable data to pivot tactics and…
Added 2 hours ago
DS
In-person Instructor, Data Science and Data Literacy (part-time contract)
Data Society
Toronto, ON
- Part-time
- Contract
…while being supported by a collaborative and communicative team. You’ll lead engaging, interactive sessions for professionals across industries and skill levels, helping them understand how…
Added 2 hours ago
TC
M365 Technical Lead
Tata Consultancy Services
Vancouver, BC
- Full-time
…Power Apps and Power Automate delivery, Copilot Studio agent enablement, governance, integrations, production support, documentation and team…
Added 2 hours ago
FB
AI Workflow Engineer
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
…technology and day-to-day operations. Embedded directly within a team and reporting directly to the Digital & AI Transformation Lead, with a dotted-line relationship to the Functional Head…
Added 3 hours ago
Marketing & GTM Operations Lead (Hybrid)
OpenTable
Toronto, ON
As the Marketing & GTM Operations Lead, you will architect and modernize the operational foundation connecting marketing, enablement, and customer-facing teams. You will drive…
Added 3 hours ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Lead, coach, mentor, and develop a team of Data Technology Specialists, setting clear priorities and performance expectations while supporting technical growth and fostering an inclusive,…
Added 4 hours ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on…
Added 4 hours ago
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Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The ideal candidate has experience with launching internal AI enablement programs, is a trusted advisor within program team, with senior executives, and brings strong business acumen,…
Added 4 hours ago
RR
Mid-Market Account Executive
Rose Rocket
Remote, Canada
- Full-time
- Remote
…culture built around doing work that matters, winning as a team, and celebrating success. We'd love to hear from you if you want to build this with…
Added 5 hours ago
Senior Transformation Director
D2L
Kitchener, ON · Toronto, ON
…since neither produces a result on its own. Functional teams lead the change in their own areas, supported by the method, patterns, and enablement this role provides, which keeps ownership…
Added 5 hours ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
…expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support…
Added 6 hours ago
Associate Director, Portfolio Governance and Value Realization
Canadian Blood Services
Ottawa, ON · Toronto, ON
Reporting to the Director, Enterprise Program Enablement & Project Management Office, you will lead ePMO-led value realization activities across enterprise programs and provide guidance to…
Added 10 hours ago
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Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value…
Added 10 hours ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value…
Added 18 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
…Canada) to join our PCS (Protection, Control and Solutions) team. This position can either be based at our Burlington, ON or Calgary, AB facility and offers benefits from day…
Added 18 hours ago
CU
Senior HR Advisor - Projects
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Organizational Development & Change Enablement: Design and deliver initiatives that strengthen organizational effectiveness, leadership capability, and team performance. Guide university…
Added 18 hours ago
TS
Business Development Representative - Microsoft Cloud Software (SAAS) | Représentant du développement des affaires - Logiciels Cloud Microsoft (SAAS)
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
- Full-time
As your knowledge and confidence grow, contribute to customer training, partner enablement, and webinar presentations.
Added 20 hours ago
A
Senior Director, Product & Platform Trust
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You will lead an organization spanning application security, trust engineering, and product management including product-team enablement. Together, these teams will develop the tools,…
Added 20 hours ago
C
Portfolio Manager, Civil Training Programs-EN
CAE
Montreal, QC
- Full-time
Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support - they lead, shaping the company’s path and preparing clients and…
Added 21 hours ago
TS
Business Development Representative - Microsoft Cloud Software (SAAS) | Représentant du développement des affaires - Logiciels Cloud Microsoft (SAAS)
TD SYNNEX
Montreal, QC
- Full-time
As your knowledge and confidence grow, contribute to customer training, partner enablement, and webinar presentations.
Added 21 hours ago
DC
Community Planner
Dillon Consulting Limited
Calgary, AB
- Full-time
Dillon’s Community Plans & Approvals discipline is looking for a Community Planner to join our multidisciplinary team. You will have the opportunity to work on new and exciting projects…

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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