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Added 4 mins ago
BT
Assurance and Advisory Manager – Audit
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 4 mins ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
Contribute to all phases of the software development lifecycle, including requirements analysis, technical documentation, code reviews, testing, release management, deployment, and…
Added 1 hour ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets…
Added 3 hours ago
IR
Tax Director
Imagine Recruitment & Advisory
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
- Full-time
Provide both technical and project management leadership to team members for Domestic Tax projects or assignments, and ensure quality control standards are in place.
Added 5 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
…underground opportunities. Supporting growth, due diligence, and asset transformation studies, the role applies practical engineering judgement to convert limited or conceptual technical…
Added 5 hours ago
GF
PRINCIPAL SPECIALIST RESOURCE GEOLOGIST – CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Undertake technical work supporting growth, asset strategic planning, and portfolio scenario development;
Added 5 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 7 hours ago
MI
Jr Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
…manufacturing of metal parts, assemblies and modules, complex fluid management systems and aluminum products. We employ approximately 19,000 skilled and motivated people at manufacturing,…
Added 11 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
This is not a pure technical specialist role. It requires a partner who can run a practice.
Added 11 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 12 hours ago
A
Développeur Full Stack | Full Stack Developer (C# / React)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 16 hours ago
K
Intermediate Instrumentation and Controls specialist
Kleinfelder
Calgary, AB
- Full-time
We are looking to hire an Intermediate Instrumentation and Controls specialist in our Edmonton Office and Calgary location. Reporting to the Instrumentation & Controls Lead, the…
Added 16 hours ago
K
Intermediate Instrumentation and Controls specialist
Kleinfelder
AB · Edmonton, AB
- Full-time
We are looking to hire an Intermediate Instrumentation and Controls specialist in our Edmonton Office and Calgary location. Reporting to the Instrumentation & Controls Lead, the…
Added 17 hours ago
BT
Accounting Technician
Baker Tilly Canada
Winnipeg, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 19 hours ago
KI
Intermediate Instrumentation and Controls specialist
Kleinfelder Inc
Calgary, AB · Edmonton, AB
- Full-time
We are looking to hire an Intermediate Instrumentation and Controls specialist in our Edmonton Office and Calgary location. Reporting to the Instrumentation & Controls Lead, the…
Added 22 hours ago
W
Environmental Specialist - Liability Assessment
Worley
Calgary, AB
- Full-time
Working with technical specialists and project leaders, you will translate environmental data into practical, defensible insights that inform regulatory compliance, financial planning and…
Added 23 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 23 hours ago
BT
Senior Staff Accountant, Tax
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
Contribute to all phases of the software development lifecycle, including requirements analysis, technical documentation, code reviews, testing, release management, deployment, and…
Added 1 day ago
AA
Spécialiste en ingénierie de la sécurité des commandes de vol/Flight Controls Safety Engineering Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 day ago
AA
Spécialiste de la Sécurité au niveau avion / Aircraft Safety Specialist
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for Aircraft Safety Specialist to join our RMAS team based in Mirabel (Québec, Canada), where you will perform safety analysis, and review…
Added 1 day ago
GF
AV Install Technician - Waterloo
GoodLife Fitness
Waterloo, ON
- Full-time
Supports specialist teams (Equipment Installation) as required to help execute on larger projects
Added 1 day ago
M&
Jr Weld Technician
Mitchell & Associates
Vaughan, ON
- Full-time
…manufacturing of metal parts, assemblies and modules, complex fluid management systems and aluminum products. We employ approximately 19,000 skilled and motivated people at manufacturing,…
Added 1 day ago
SP
Senior Digital Designer, Marketing
Stormtech Performance Apparel
Markham, ON
- Full-time
Translate campaign direction into digital asset systems that can scale across email, web, social, ecommerce, and paid placements.
Added 1 day ago
J
Senior Practice Specialist | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Senior Practice Specialist for an established Canadian insurance brokerage.

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

Apply About employer

More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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