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Added 3 mins ago
T
Mobile Software Engineer II (Mobile Delivery CDN banking)
TD
Toronto, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 34 mins ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
Own technical quality: establish coding standards, lead code reviews, and champion test automation practices
Added 34 mins ago
W
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 34 mins ago
KG
IVR QA Automation Engineer (Bilingual French)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Automation Engineering: Design, execute, and manage complex, parameterized, and reusable automated IVR test scripts inside Cyara Velocity.
Added 34 mins ago
SS
Senior Event Streaming Engineer (Kafka / Azure Event Hubs)
Syncredible Solutions
Canada
- Contract
We are seeking a hands-on Senior Engineer / Lead to design and implement an event-driven integration capability using Azure Event Hubs and Kafka-compatible interfaces.
Added 49 mins ago
B
QA Automation Lead – ATM/POS/DCC Payments
BeachHead
Toronto, ON
- $65 to $70 CAD / hour
- Contract
Are you an experienced QA Test Lead ready to drive automation and lead testing efforts? Apply Now!
Added 49 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 1 hour ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
Lead in knowledge transfer meetings with senior management, team, other technical area sand business units.
Added 1 hour ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…Linux with SQL scripting knowledge, strong experience DevOps, Test Automation, AI, CD/CI, Github and Jenkins. It would be considered a strong asset if you have experience with ATM Software…
Added 1 hour ago
IR
Senior Quality Assurance Analyst - Remote/Hybrid (Canada)
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
Exposure to test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, or similar).
Added 1 hour ago
LT
Senior Developer - Mainframe
Lorven Technologies Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Understanding/usage of z/OS Connect, IDz, zUnit and test automation
Added 1 hour ago
TI
Software Developer
Teckhorizon Inc
Toronto, ON
- Contract
Develop, configure, customize, and test Oracle Siebel CRM applications based on business and technical requirements.
Added 1 hour ago
TP
Assembler
Team Power Solutions
Saskatoon, SK
- Full-time
At Team Power Solutions (TPS), we are an industry leader in Power, Automation & Controls, delivering innovative solutions across engineering, manufacturing, electrical services,…
Added 2 hours ago
Quality Assurance Automation Engineer
T2 Systems
Burnaby, BC
The QA Automation Engineer ensures the quality and reliability of software products. You will develop and maintain automated test scripts, performance tests, and other test types to…
Added 2 hours ago
C
Senior Audit Manager, Finance and Treasury
CIBC
Toronto, ON
- Full-time
…in improving the overall control environment within CIBC and lead multi-skilled audit teams on large and/or highly complex audits in the various Finance groups of the Bank. You’ll provide…
Added 2 hours ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…application testing, functional and non-functional testing, test automation, defect management, and system integration testing. The ideal candidate will have strong analytical and…
Added 2 hours ago
FI
Quality Engineer Lead
FP Inc.
Waterloo, ON
- $75 to $90 CAD / hour
- Contract
Hands-on quality engineering experience with a strong focus on test automation in modern software environments
Added 2 hours ago
CM
Account Executive
Curiocity Media Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Use approved AI and sales automation tools to improve research and follow-up; test and refine your approach through coaching, call reviews and weekly pipeline discussions.
Added 2 hours ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 2 hours ago
S&C Ingénieur essais et mise en service (VIE)
Alstom
Montreal, QC
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
Added 2 hours ago
JG
Senior Developer - Mainframe
J&M Group
Toronto, ON
- Contract
Understanding/usage of z/OS Connect, IDz, zUnit and test automation
Added 2 hours ago
ET
AI Architect
Envision Technology Solutions
Canada
- Contract
Contribute to or lead copilot initiatives across domains such as application development, customer support, operations, and productivity automation.
Added 2 hours ago
PG
QE Lead with AI Experience
Pacer Group
Toronto, ON
- Contract
Strong expertise in Python, test automation, API testing, and integration testing.
Added 2 hours ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 5 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

SysAid Technologies

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions while managing project timelines and client relationships. Design and configure AI agents, workflows, and integrations to ensure clients achieve measurable value from the platform.

Requirements

Requires 1-2+ years of experience in ITSM or software implementation and fluency in both English and Spanish. Candidates should possess strong project management skills and hands-on experience with AI or automation features in a SaaS environment.

Skills

ITSM
SaaS implementation
Project management
ITIL
AI agent configuration
Prompt engineering
Workflow automation
System integration
Client engagement
Technical training
Spanish
English
API
Business requirements gathering
Problem-solving
Communication

Benefits

Hybrid work schedule
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
SaaS
Asset Management
ITIL
ESM
AI Agents
Copilot
Dex
Workflow Automation
API
System Integration
Prompt Engineering
Project Management
Implementation Specialist
Workato
iPaaS
ServiceNow
Jira Service Management
Knowledge Management
Digital Transformation

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