Find work in Canada.

514,125 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Parcel Delivery- On-Call
Canada Post - Postes Canada
Toronto, ON · Scarborough, ON
Business Function: Delivery Agent or Letter Carrier
Added 1 hour ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 1 hour ago
T
Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 2 hours ago
J
Purchasing agent
JobsMedia.io
Montreal, QC
- Full-time
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 2 hours ago
S
Revenue Operations Strategist
SysAid
Toronto, ON
- Full-time
Evals, guardrails, and data quality, so a forecast an agent produced holds up in a board meeting.
Added 4 hours ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Added 4 hours ago
ST
Revenue Operations Strategist
SysAid Technologies
Toronto, ON
- Full-time
Evals, guardrails, and data quality, so a forecast an agent produced holds up in a board meeting.
Added 4 hours ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Added 5 hours ago
MP
Sales Consultant – Dubai Real Estate
McCone Properties
Winnipeg, MB
- Full-time
The average agent here earned US$112,000 last year, tax free; US$2.9 million is our best year, not the usual one. There is no salary, so arrive with around six months of savings while you…
Added 5 hours ago
BW
guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
- Full-time
Added 5 hours ago
OF
purchasing agent
OIC Foods Inc.
Mississauga, ON
- Full-time
Added 6 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…RT Educator, NICU/PICU is a knowledge translator and change agent who is accountable for promoting excellence in clinical practice and quality patient care. Supports and participates in…
Added 7 hours ago
FC
Ops Agent Admin
FedEx Canada
SK · Corman Park, SK
- Part-time
Added 7 hours ago
AA
Qualité Performance Manager
Airbus Aircraft
Montreal, QC
- Full-time
…projets lancés et les indicateurs de suivi, en agissant comme un agent de liaison stratégique entre tous les départements (Qualité, VSM, Ingénierie, etc.)…
Added 7 hours ago
MB
Sr Business Applications Developer
Maison Birks
Montreal, QC
- Full-time
Experience with Copilot Studio, Azure AI Foundry, Azure OpenAI, AI Builder, RAG, or AI-agent development.
Added 7 hours ago
D
Tier 4 Technical Support Architect
Diligent
Canada
- Full-time
…At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an…
Added 7 hours ago
AT
Java Developer
Aarorn Technologies Inc
Montreal, QC
- $50 CAD / hour
- Contract
Experience with AI coding assistants like copilot, using Agent mode, Skills, etc for software development, automation, reporting, or analytics.
Added 7 hours ago
AT
Python full stack Developer
Aarorn Technologies Inc
Montreal, QC
- $50 CAD / hour
- Contract
GenAl Coding Assistant Experience with coding assistants like copilot using Agent mode Skills etc
Added 7 hours ago
I
Software Developer 1
Intuit
Toronto, ON
- Full-time
…tax assistant. When a customer says "add my tax docs," our agent tools, services, and UI components let them upload, snap, or import their documents right in the conversation, and then show…
Added 8 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 8 hours ago
AI
Embedded Systems & Drone Security R&D Intern
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Internship
ArkionID manages certificates from issue to revocation. AgentID builds on it to give every AI agent its own short-lived ID. MachineID is next.
Added 8 hours ago
AI
Software Intern
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Internship
ArkionID manages certificates from issue to revocation. AgentID builds on it to give every AI agent its own short-lived ID. MachineID is next.
Added 8 hours ago
IG
Purchasing Assistant
INTER-CONTINENTAL GEAR & BRAKE (USA) INC.
Mississauga, ON
- Full-time
Added 8 hours ago
UO
Admissions Coordinator
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time

SysAid

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 28, 2027
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements:

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

Apply About employer

More about this job

Responsibilities

Lead end-to-end implementations of SysAid ITSM and ESM solutions, managing project plans, client relationships, requirements gathering, solution configuration, integrations, and AI agent setup. Train and support clients through go-live, monitor project outcomes, address risks, and share feedback to improve implementation methods and the product.

Requirements

Candidates should have 1–2 or more years of ITSM or related software implementation or consulting experience, strong project management and communication skills, and hands-on experience configuring AI or automation features with working knowledge of prompt engineering. Familiarity with ITSM platforms, workflow design, and integrations is expected; a related bachelor’s degree and ITIL Foundation certification are preferred, and fluency in English and Spanish is required.

Skills

Project Management
Client Engagement
ITSM Implementation
Solution Design
Workflow Configuration
Workflow Automation
System Integrations
AI Agent Configuration
Prompt Engineering
ITIL Best Practices
Client Training
Requirements Gathering
Problem-Solving
Communication
English
Spanish

Visa sponsorship

Not detected in the job text

Keywords

SysAid
ITSM
ESM
SaaS
Asset Management
ITIL
ServiceNow
Jira Service Management
Project Management
Implementation Consulting
Workflow Automation
Process Design
APIs
System Integrations
AI Agents
Copilot
Dex
Prompt Engineering
Knowledge Base
Service Catalogue
Workato
iPaaS
Client Training
Requirements Gathering
English
Spanish

Report this job