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ÔP
Sales team lead
Ô Petit Paris
Montréal, QC
- From $35 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 10 mins ago
C
Store Manager, Gardenland Parts & Supply
Co-op
Morden, MB
- Full-time
Lead by example in delivering outstanding service and sales support, helping drive customer loyalty, satisfaction, and revenue growth.
Added 24 mins ago
T
Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…will directly drive our operational efficiency and keep our customer service levels on target. With strong support and hands-on coaching from our management team, you’ll keep building your…
Added 24 mins ago
EC
Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
…coordinate awarded projects. You will also gain experience in customer service, sales, purchasing, operations, inventory management, credit, and other areas of the profit…
Added 24 mins ago
OF
Head Trainer
Orangetheory Fitness Canada
Langley (District), BC · Langley, BC
- $40 to $60 USD / hour
- Full-time
That’s why we want you as our Head Coach! We’re looking for people to lead. To listen. To love what they do. And then to share it -- with the coaches in their studio, and with members who…
Added 24 mins ago
CT
Roofing Services Manager
CSG Talent
Vaughan, ON
- $120,000 to $170,000 USD / year
- Full-time
A well-established commercial roofing contractor in Ontario is seeking an experienced Roofing Service Manager to oversee and develop its roofing service, repair, and maintenance operations.…
Added 24 mins ago
HR
Civic Addressing Coordinator
Halifax Regional Municipality
Halifax, NS
- Full-time
…Furthermore, Administrative Order #29 directs the position to lead the renaming and renumbering process for public and private roads and General Service Areas. This role is expected to…
Added 24 mins ago
PE
3rd/4th year Electrical Apprentice
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Dartmouth, NS
- Full-time
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Added 24 mins ago
TS
Administration/Project Coordinator
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
Minimum 3 years of experience in an administrative, secretarial, customer service, or project coordination role; experience within a non-profit environment is an asset.
Added 55 mins ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 55 mins ago
BI
Bobcat Territory Sales Consultant
Brown's Industrial Sales
Lloydminster, AB
- Full-time
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Added 55 mins ago
BB
Bilingual Account Executive and Inside Sales
Beyond Bilingual Inc.
Brampton, ON
- Full-time
Act as the main contact for an assigned customer base, understand purchasing needs and build lasting relationships through responsive service and regular follow-up.
Added 1 hour ago
T
Merchandise Processing Team Member - North Bay (Full-Time)
Talize
North Bay, ON
- $17.95 CAD / hour
- Full-time
…sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude, strong work ethic, and the willingness to jump in wherever needed, you’ll…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
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Added 1 hour ago
IB
Personal Lines Advisor - Williams Lake, BC
Insurance Brokers Association of BC
BC · Cariboo A, BC
- Full-time
Provide excellent customer service to our clients
Added 1 hour ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Avonlea, SK
- Full-time
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Added 1 hour ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
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Added 1 hour ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
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- $144,600 to $322,500 CAD / year
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Added 1 hour ago
P
Test Center Administrator (PT)
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Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Added 1 hour ago
IT
Service Advisor - Temporary
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HT
A/P Administrator
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Added 1 hour ago
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Financial Manager
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…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
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Master Data Mgmt Analyst
Husky Technologies
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Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
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SysAid

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 28, 2027
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements:

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

Apply About employer

More about this job

Responsibilities

Lead end-to-end implementations of SysAid ITSM and ESM solutions, managing project plans, client relationships, requirements gathering, solution configuration, integrations, and AI agent setup. Train and support clients through go-live, monitor project outcomes, address risks, and share feedback to improve implementation methods and the product.

Requirements

Candidates should have 1–2 or more years of ITSM or related software implementation or consulting experience, strong project management and communication skills, and hands-on experience configuring AI or automation features with working knowledge of prompt engineering. Familiarity with ITSM platforms, workflow design, and integrations is expected; a related bachelor’s degree and ITIL Foundation certification are preferred, and fluency in English and Spanish is required.

Skills

Project Management
Client Engagement
ITSM Implementation
Solution Design
Workflow Configuration
Workflow Automation
System Integrations
AI Agent Configuration
Prompt Engineering
ITIL Best Practices
Client Training
Requirements Gathering
Problem-Solving
Communication
English
Spanish

Visa sponsorship

Not detected in the job text

Keywords

SysAid
ITSM
ESM
SaaS
Asset Management
ITIL
ServiceNow
Jira Service Management
Project Management
Implementation Consulting
Workflow Automation
Process Design
APIs
System Integrations
AI Agents
Copilot
Dex
Prompt Engineering
Knowledge Base
Service Catalogue
Workato
iPaaS
Client Training
Requirements Gathering
English
Spanish

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