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Added 13 mins ago
JI
Associate Project Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 28 mins ago
NB
Banking advisor
National Bank of Canada
Kamloops, BC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 28 mins ago
NB
Investment Development Specialist
National Bank of Canada
Markham, ON
- Full-time
As an Investment and Retirement Specialist at National Bank, you will support and guide clients in developing investment strategies tailored to their needs. Your determination, your strong…
Added 28 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 28 mins ago
NB
Expert advisor
National Bank of Canada
Montreal, QC
- Full-time
acting as a financial planner and tax specialist for Private Banking 1859
Added 28 mins ago
HG
Sales & Operations Manager (Branch Manager)
HUAYEE GROUP CANADA INC.
Mississauga, ON
- Full-time
Team Building & Management: Recruit, onboard, train, and manage the local Canadian sales specialist team and warehouse personnel to build a high-performing branch culture.
Added 58 mins ago
AH
Procurement Specialist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
As a Procurement Specialist I, you will be responsible for performing purchasing functions consistent with established policies and practices while utilizing your excellent customer service…
Added 58 mins ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…As an Edmonton Corridor Patient Flow & System Coordination Specialist, you will coordinate patient flow, repatriations, hospital transfers, complex care transitions, and operational…
Added 58 mins ago
AH
Radiopharmacy Specialist - Quality Control
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
This Radiopharmacy Specialist - Quality Control position is responsible for assisting with the Edmonton Radiopharmaceutical Centre's operational quality control systems, including…
Added 58 mins ago
SP
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
- Full-time
Informatica Account Executive (Specialist AE): You are the deep domain expert for Informatica's Intelligent Data Management Cloud™ (IDMC). Partnering directly with Prime Account Executives,…
Added 1 hour ago
B
Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
The Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting…
Added 1 hour ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 1 hour ago
Surveyor
Lloyds Register
Halifax, NS
The ability to utilize a combination of general and specialist engineering knowledge and understanding to apply existing and emerging technology.
Added 1 hour ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 1 hour ago
A
Product Support Specialist - Americas
Ashby
Canada
- Full-time
Added 1 hour ago
LF
Human Resources Generalist
Lysander Funds Limited
Toronto, ON
- Full-time
Minimum 3 years of human resources experience in a generalist or specialist capacity, ideally within a small to medium-sized professional services.
Added 2 hours ago
UH
Technical Specialist, Techna
University Health Network
Toronto, ON
- Full-time
Added 2 hours ago
D
Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
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Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 3 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 3 hours ago
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Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…pediatric volume and complexity. Applicants must be eligible for a specialist license, as determined by the College of Physicians and Surgeons of British…
Added 3 hours ago
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Dermatology
Health Match BC
Port Moody, BC
- Full-time
Fraser Health Authority is seeking to add three full time consulting Dermatologists to provide enhanced specialist general Dermatology care to the communities of Tri-Cities (Port Moody,…
Added 3 hours ago
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Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 3 hours ago
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Psychiatry
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Mission, BC
- Full-time
Fellowship of the Royal College of Physicians and Surgeons of Canada (FRCPC) in Psychiatry or equivalent specialist qualifications recognized for licensure in British Columbia.

SysAid

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 28, 2027
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements:

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

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More about this job

Responsibilities

Lead end-to-end implementations of SysAid ITSM and ESM solutions, managing project plans, client relationships, requirements gathering, solution configuration, integrations, and AI agent setup. Train and support clients through go-live, monitor project outcomes, address risks, and share feedback to improve implementation methods and the product.

Requirements

Candidates should have 1–2 or more years of ITSM or related software implementation or consulting experience, strong project management and communication skills, and hands-on experience configuring AI or automation features with working knowledge of prompt engineering. Familiarity with ITSM platforms, workflow design, and integrations is expected; a related bachelor’s degree and ITIL Foundation certification are preferred, and fluency in English and Spanish is required.

Skills

Project Management
Client Engagement
ITSM Implementation
Solution Design
Workflow Configuration
Workflow Automation
System Integrations
AI Agent Configuration
Prompt Engineering
ITIL Best Practices
Client Training
Requirements Gathering
Problem-Solving
Communication
English
Spanish

Visa sponsorship

Not detected in the job text

Keywords

SysAid
ITSM
ESM
SaaS
Asset Management
ITIL
ServiceNow
Jira Service Management
Project Management
Implementation Consulting
Workflow Automation
Process Design
APIs
System Integrations
AI Agents
Copilot
Dex
Prompt Engineering
Knowledge Base
Service Catalogue
Workato
iPaaS
Client Training
Requirements Gathering
English
Spanish

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