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Added 5 mins ago
B
Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
Work closely with UX/UI and Development to scope, build, test and launch new website components and enhancements.
Added 5 mins ago
EB
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Toronto, ON
- Full-time
Coordinates disaster recovery business testing activities including review of test plans, results and supporting communications.
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BH
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- $90,000 to $110,000 CAD / year
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Added 6 mins ago
Application Developer II - Digital Platforms
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Kitchener, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
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Develop and test integrated computer based information solutions for business and operations processes for the reliable operation of the power system, operation of the IESO Administered…
Added 17 mins ago
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- From $30.75 CAD / hour
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Added 17 mins ago
GS
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Added 20 mins ago
Validation Associate
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Calgary, AB · Edmonton, AB · Vancouver, BC
Experience with writing and executing validation plans, generating, and executing test protocols and preparing validation reports is essential. Specific experience in validation of…
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EG
Concrete Lab/Field Technician
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- $19 to $25 CAD / hour
- Full-time
Prepare and maintain accurate technical reporting records of testing procedures, observations, and test results.
Added 35 mins ago
AT
Communication systems technician
Advanced Tech
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- $20 to $24 CAD / hour
- Full-time
- On-site
Inspect and test cable signals and associated equipment
Added 36 mins ago
W
Data Application Developer
Wiraa
Canada
- Full-time
As a Data Application Developer within CIBC’s Enterprise Technology team, you will design, develop, test, and enhance applications and data solutions that power the bank. You will translate…
Added 36 mins ago
Z
SailPoint IdentityIQ Lead/Developer
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Added 36 mins ago
DF
Systems Administrator
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Toronto, ON · North York, ON
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Administer and Support (Install, Configure, Test, Maintain) server and endpoint operating systems, application software, and system management tools.
Added 36 mins ago
EI
Concrete Lab/Field Technician
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Added 36 mins ago
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Added 36 mins ago
IF
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Added 36 mins ago
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General store manager
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Added 42 mins ago
TR
Plumber apprentice
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Added 1 hour ago
PH
Site Supervisor S2 Up to 8 FTE
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Added 1 hour ago
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Air Systems Integrator
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- $102,884 to $125,747 CAD / year
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Added 1 hour ago
CE
Avionics Integrator Engineer (Hybrid: Montreal, Quebec)
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…participating in lab evaluations, system‑level assessments, flight‑test preparation, and troubleshooting efforts to ensure the avionics function safely, reliably, and as intended. Close…
Added 1 hour ago
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SysAid

Implementation Specialist (English/Spanish)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 28, 2027
Experience: 1–2+ years of experience in ITSM or related software implementation/consulting.
Posting language: English
Posted: Oct 28, 2026

Original job description

SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.

We are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Responsibilities

Project Leadership & Client Engagement

Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Act as the primary point of contact for clients, fostering strong relationships and clear communication.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.

Solution Design & Configuration

Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
Collaborate with internal teams on customizations and system integrations.
Test and validate configured solutions with clients to ensure quality and functionality.
Design, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.
Write, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.
Configure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.

Training & Enablement

Deliver engaging training sessions to end-users and administrators.
Provide support during the go-live phase to ensure a smooth transition.
Empower clients to maximise SysAid’s value by sharing best practices and adoption strategies.

Continuous Improvement

Track progress, identify risks, and mitigate issues to ensure successful project outcomes.
Gather client feedback to refine implementation methodologies.
Share insights with the product team to support ongoing improvements.
Stay up-to-date with ITSM industry trends and SysAid product updates.

Requirements:

1–2+ years of experience in ITSM or related software implementation/consulting.
Strong organisational and project management skills; ability to manage multiple projects simultaneously.
Familiarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.
Experience in process design and workflow automation; exposure to APIs or system integrations is a plus.
Hands-on experience configuring AI or automation features in an ITSM or SaaS platform.
Working knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.
Ability to explain AI concepts to non-technical stakeholders and run hands-on training.
Excellent communication and presentation skills, with a client-first mindset.
Strong problem-solving abilities and adaptability in dynamic environments.
Bachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).
ITIL Foundation certification (preferred).
Language skills: Fluent in English & Spanish.
Nice to have: experience with Workato or similar iPaaS for agent actions and integrations.

If you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.

Apply About employer

More about this job

Responsibilities

Lead end-to-end implementations of SysAid ITSM and ESM solutions, managing project plans, client relationships, requirements gathering, solution configuration, integrations, and AI agent setup. Train and support clients through go-live, monitor project outcomes, address risks, and share feedback to improve implementation methods and the product.

Requirements

Candidates should have 1–2 or more years of ITSM or related software implementation or consulting experience, strong project management and communication skills, and hands-on experience configuring AI or automation features with working knowledge of prompt engineering. Familiarity with ITSM platforms, workflow design, and integrations is expected; a related bachelor’s degree and ITIL Foundation certification are preferred, and fluency in English and Spanish is required.

Skills

Project Management
Client Engagement
ITSM Implementation
Solution Design
Workflow Configuration
Workflow Automation
System Integrations
AI Agent Configuration
Prompt Engineering
ITIL Best Practices
Client Training
Requirements Gathering
Problem-Solving
Communication
English
Spanish

Visa sponsorship

Not detected in the job text

Keywords

SysAid
ITSM
ESM
SaaS
Asset Management
ITIL
ServiceNow
Jira Service Management
Project Management
Implementation Consulting
Workflow Automation
Process Design
APIs
System Integrations
AI Agents
Copilot
Dex
Prompt Engineering
Knowledge Base
Service Catalogue
Workato
iPaaS
Client Training
Requirements Gathering
English
Spanish

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