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Added 37 mins ago
Business Analyst: Requirements Elicitation, Agile/Scrum, Business Cases, Enterprise Architecture, Context Diagrams/Use Cases & DevOps/Visio/Figma
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
- Experience with information retrieval packages and Information Management principles.
Added 1 hour ago
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
Volunteer
This co-op offers hands-on experience at the intersection of business, data, and technology within Nexus Energy. You will support teams across Settlements, Accounting, Sales, and Trading by…
Added 1 hour ago
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
Full-time
The Corporate Services department – Information Technology division is seeking a highly skilled and motivated Senior GIS Analyst with expertise in spatial data architecture and enterprise…
Added 1 hour ago
Senior Financial Analyst
Acuity Inc.
Montreal, QC
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.
Added 2 hours ago
Senior Financial Analyst
Ontario Power Generation
Oshawa, ON
Full-time
…analysis, financial reporting, forecasting, maintaining critical information in OPG’s financial systems and databases, financial modelling and preparation of reporting for senior level…
Added 2 hours ago
Technology & Financial Governance Analyst
Alberta Pensions Services Corporation
Edmonton, AB
APS is looking for a Technology & Financial Governance Analyst who can turn complex technology, financial, system, vendor-supplied, and lifecycle information into clear, practical…
Added 4 hours ago
Senior Business Solutions Analyst
Simon Fraser University
Surrey, BC
Full-time
The Senior Business Solutions Analyst will help shape the systems, processes and data infrastructure that support the continued growth of SFU’s Stephens Family School of Medicine. This role…
Added 5 hours ago
SAP S/4 HANA Finance Lead
TransAlta
Calgary, AB
Full-time
We are seeking a highly skilled Senior SAP S/4HANA Finance Lead Analyst to drive financial process optimization and system enhancement initiatives for our freshly upgraded S/4HANA on RISE…
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 7 hours ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
ECAM
Calgary, AB
Full-time
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
Added 7 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
…Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major…
Added 8 hours ago
Analyste de système d’affaires, marchés des capitaux
Alithya
Toronto, ON
Full-time
As a Business System Analyst, Capital Markets, you’ll work closely with various stakeholders to analyze, document and optimize business processes and systems related to derivative products.
Added 8 hours ago
Data Governance & Master Data Senior Analyst (1 year contract, hourly)
Sunrise Farms
Surrey, BC
Contract
We are seeking a highly motivated Data Governance & Master Data Senior Analyst to help establish and operationalize our enterprise Data Governance and Master Data Management (MDM) program.
Added 8 hours ago
Salesforce Data Analyst
Intelli-CloudWare Inc
Toronto, ON · Scarborough, ON
Full-time
We are seeking a Salesforce Data Analyst to help analyze and manage data within Salesforce. This role focuses on ensuring data quality, creating reports, and providing insights that drive…
Added 8 hours ago
Data Governance & Master Data Senior Analyst (1 year contract, hourly)
Sunrise Farms
Surrey, BC
Contract
We are seeking a highly motivated Data Governance & Master Data Senior Analyst to help establish and operationalize our enterprise Data Governance and Master Data Management (MDM) program.
Added 8 hours ago
Application Production Support Analyst
Cynet Systems
Montreal, QC
$438.81 CAD / day
Contract
Implement computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
Added 9 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 9 hours ago
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
…and Reconnaissance - Targeting (C5ISR-T) program. The C5ISR-T system provides the Armed Forces with a highly integrated tactical system comprised of communication systems such as radios and…
Added 10 hours ago
Functional Analyst
Affinity
Vancouver, BC
Contract
Experience working as a Functional Analyst or in a similar role supporting a mid-market ERP system, including documenting functional requirements, business processes, and system…
Added 10 hours ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
GardaWorld
Calgary, AB
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
Added 10 hours ago
Data Analyst and Customer Information Officer
Canadian Commercial Corporation
Ottawa, ON
$87,604 to $100,527 CAD / year
Full-time
Data Analyst and Customer Information Officer CCC-4 Salary: $87,604 - $100,527
Added 10 hours ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
ON · Ontario, Canada
Full-time
Help shape the next generation of finance technology
Added 10 hours ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
MB · Manitoba, Canada
Full-time
Help shape the next generation of finance technology
Added 11 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 12 hours ago
People Services Analyst- 17 month term
WestJet Group
Toronto, ON · Calgary, AB
WestJet is transforming its People Technology landscape from multiple systems to a unified, cloud-based platform centered on Dayforce. As part of the People Team, the Analyst plays a key…

Sysco Canada Inc.

Field Support Specialist (FSS)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: 57 100,00 $ à 107 200,00 $ CA par année
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

This role is responsible for providing technical support, troubleshooting, and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational goals and is operating efficiently. This position requires strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced environment.

Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
Ability to quickly learn new technologies and adapt to changing business needs
Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Rémunération

57 100,00 $ à 107 200,00 $ CA par année

Objectif du poste

Read the full bilingual original

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
Ability to quickly learn new technologies and adapt to changing business needs
Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Rémunération

57 100,00 $ à 107 200,00 $ CA par année

Objectif du poste

Le titulaire de ce poste est responsable d'assurer le soutien technique, le dépannage et la résolution des problèmes liés aux systèmes essentiels aux activités et à l'infrastructure technologique de l'organisation. Il analyse la performance des systèmes, diagnostique les problèmes et veille au bon fonctionnement des systèmes et des applications informatiques.

L'analyste travaille en étroite collaboration avec les autres équipes de soutien informatique et les unités d'affaires afin de s'assurer que les technologies répondent aux objectifs organisationnels et fonctionnent efficacement. Ce poste exige de solides connaissances techniques, d'excellentes aptitudes en résolution de problèmes et la capacité de travailler dans un environnement dynamique.

Responsabilités

Fournir un soutien technique en temps opportun pour les incidents liés aux systèmes, déterminer les causes profondes et résoudre les problèmes qui affectent la performance des systèmes ou les activités des utilisateurs finaux.
Effectuer le suivi et documenter les incidents dans la plateforme de gestion des services, en veillant à ce qu'ils soient résolus conformément aux ententes sur les niveaux de service (SLA) convenues. Transférer les problèmes complexes aux équipes de soutien de niveau supérieur, au besoin.
Participer à la configuration, à l'installation et à la mise à jour du matériel, des logiciels et des composants réseau afin d'améliorer la performance et la sécurité des systèmes.
Fournir une assistance technique aux utilisateurs finaux et répondre aux questions concernant les fonctionnalités des systèmes, les applications logicielles et les problèmes liés au réseau.
Collaborer étroitement avec les autres équipes des TI, notamment les administrateurs réseau, les administrateurs de bases de données et les équipes de technologie d'affaires, afin d'assurer un soutien efficace des systèmes et une résolution rapide des problèmes.
Maintenir et mettre à jour la documentation technique, notamment les configurations des systèmes, les guides destinés aux utilisateurs et les rapports de résolution des problèmes.
Participer aux essais des mises à niveau et des correctifs des systèmes, en veillant à ce que les changements ne perturbent pas les activités de l'organisation et soient entièrement validés avant leur déploiement.
Cerner et recommander des améliorations aux systèmes et aux processus existants afin d'accroître l'efficacité, d'améliorer l'expérience utilisateur et d'assurer la fiabilité des systèmes.

Compétences

Solides aptitudes analytiques et en résolution de problèmes permettant de diagnostiquer rapidement les problèmes et de mettre en œuvre des solutions efficaces.
Capacité à repérer les problèmes et les erreurs dans les systèmes ou les processus et à prendre les mesures correctives appropriées avec un haut niveau de précision.
Excellentes aptitudes à communiquer, tant à l'oral qu'à l'écrit, afin d'expliquer clairement des concepts techniques aux utilisateurs non techniques et de documenter les activités de soutien.
Capacité à offrir un soutien efficace et courtois aux utilisateurs finaux, tout en maintenant un niveau élevé de satisfaction de la clientèle.
Capacité à établir les priorités et à gérer efficacement son temps, à travailler sous pression et à gérer plusieurs tâches simultanément.
Expérience du travail en équipe et de la collaboration avec des équipes interfonctionnelles afin de résoudre des problèmes et de mettre en œuvre des solutions.
Capacité à apprendre rapidement de nouvelles technologies et à s'adapter à l'évolution des besoins de l'entreprise.
Expérience pratique du dépannage de systèmes, de l'installation de logiciels et du soutien aux utilisateurs pour divers outils et applications technologiques d'entreprise.
Connaissance des outils de gestion des services informatiques (p. ex. ServiceNow, Jira ou d'autres plateformes de gestion des incidents).
Expérience en configuration et en mise à jour de systèmes ainsi qu'en soutien réseau de base.

Formation

Diplôme en systèmes d'information informatisés (CIS) ou deux années d'expérience pertinente.

Expérience

Au moins 2 années d'expérience.

Exigences physiques

Des mesures d'adaptation raisonnables seront mises en place afin de permettre aux personnes en situation de handicap d'exercer les fonctions essentielles de ce poste.

Déplacements

0 à 25 %

Apply About employer

More about this job

Responsibilities

Provide technical support for business-critical systems, diagnose and resolve incidents, document issues, and escalate complex problems within service-level requirements. Maintain and update technology components and documentation, test system changes, and recommend improvements to system reliability and user experience.

Requirements

Requires a CIS diploma or two years of relevant experience, with at least two years of experience specified. Candidates should have hands-on experience troubleshooting systems, installing software, supporting users, configuring and updating systems, and providing basic network support, along with strong communication and problem-solving skills.

Skills

System Troubleshooting
Incident Management
Root Cause Analysis
Technical Support
End-User Support
IT Service Management
ServiceNow
Jira
System Configuration
Software Installation
Network Support
Hardware and Software Updates
Technical Documentation
System Testing
Problem-Solving
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Business-Critical Systems
IT Infrastructure
System Performance
Incident Management
Root Cause Analysis
Service-Level Agreements
Service Management Platform
ServiceNow
Jira
Hardware
Software
Network Components
Network Administration
Database Administration
Business Technology
System Configuration
Software Installation
System Updates
Technical Documentation
System Upgrades
Patches
Testing and Validation
End-User Support
Customer Satisfaction
Process Improvement
Foodservice Distribution
Transportation
Logistics
Supply Chain

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