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Sysco Canada Inc.

Field Support Specialist (FSS)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: 57 100,00 $ à 107 200,00 $ CA par année
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

This role is responsible for providing technical support, troubleshooting, and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational goals and is operating efficiently. This position requires strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced environment.

Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
Ability to quickly learn new technologies and adapt to changing business needs
Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Rémunération

57 100,00 $ à 107 200,00 $ CA par année

Objectif du poste

Read the full bilingual original

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
Ability to quickly learn new technologies and adapt to changing business needs
Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Rémunération

57 100,00 $ à 107 200,00 $ CA par année

Objectif du poste

Le titulaire de ce poste est responsable d'assurer le soutien technique, le dépannage et la résolution des problèmes liés aux systèmes essentiels aux activités et à l'infrastructure technologique de l'organisation. Il analyse la performance des systèmes, diagnostique les problèmes et veille au bon fonctionnement des systèmes et des applications informatiques.

L'analyste travaille en étroite collaboration avec les autres équipes de soutien informatique et les unités d'affaires afin de s'assurer que les technologies répondent aux objectifs organisationnels et fonctionnent efficacement. Ce poste exige de solides connaissances techniques, d'excellentes aptitudes en résolution de problèmes et la capacité de travailler dans un environnement dynamique.

Responsabilités

Fournir un soutien technique en temps opportun pour les incidents liés aux systèmes, déterminer les causes profondes et résoudre les problèmes qui affectent la performance des systèmes ou les activités des utilisateurs finaux.
Effectuer le suivi et documenter les incidents dans la plateforme de gestion des services, en veillant à ce qu'ils soient résolus conformément aux ententes sur les niveaux de service (SLA) convenues. Transférer les problèmes complexes aux équipes de soutien de niveau supérieur, au besoin.
Participer à la configuration, à l'installation et à la mise à jour du matériel, des logiciels et des composants réseau afin d'améliorer la performance et la sécurité des systèmes.
Fournir une assistance technique aux utilisateurs finaux et répondre aux questions concernant les fonctionnalités des systèmes, les applications logicielles et les problèmes liés au réseau.
Collaborer étroitement avec les autres équipes des TI, notamment les administrateurs réseau, les administrateurs de bases de données et les équipes de technologie d'affaires, afin d'assurer un soutien efficace des systèmes et une résolution rapide des problèmes.
Maintenir et mettre à jour la documentation technique, notamment les configurations des systèmes, les guides destinés aux utilisateurs et les rapports de résolution des problèmes.
Participer aux essais des mises à niveau et des correctifs des systèmes, en veillant à ce que les changements ne perturbent pas les activités de l'organisation et soient entièrement validés avant leur déploiement.
Cerner et recommander des améliorations aux systèmes et aux processus existants afin d'accroître l'efficacité, d'améliorer l'expérience utilisateur et d'assurer la fiabilité des systèmes.

Compétences

Solides aptitudes analytiques et en résolution de problèmes permettant de diagnostiquer rapidement les problèmes et de mettre en œuvre des solutions efficaces.
Capacité à repérer les problèmes et les erreurs dans les systèmes ou les processus et à prendre les mesures correctives appropriées avec un haut niveau de précision.
Excellentes aptitudes à communiquer, tant à l'oral qu'à l'écrit, afin d'expliquer clairement des concepts techniques aux utilisateurs non techniques et de documenter les activités de soutien.
Capacité à offrir un soutien efficace et courtois aux utilisateurs finaux, tout en maintenant un niveau élevé de satisfaction de la clientèle.
Capacité à établir les priorités et à gérer efficacement son temps, à travailler sous pression et à gérer plusieurs tâches simultanément.
Expérience du travail en équipe et de la collaboration avec des équipes interfonctionnelles afin de résoudre des problèmes et de mettre en œuvre des solutions.
Capacité à apprendre rapidement de nouvelles technologies et à s'adapter à l'évolution des besoins de l'entreprise.
Expérience pratique du dépannage de systèmes, de l'installation de logiciels et du soutien aux utilisateurs pour divers outils et applications technologiques d'entreprise.
Connaissance des outils de gestion des services informatiques (p. ex. ServiceNow, Jira ou d'autres plateformes de gestion des incidents).
Expérience en configuration et en mise à jour de systèmes ainsi qu'en soutien réseau de base.

Formation

Diplôme en systèmes d'information informatisés (CIS) ou deux années d'expérience pertinente.

Expérience

Au moins 2 années d'expérience.

Exigences physiques

Des mesures d'adaptation raisonnables seront mises en place afin de permettre aux personnes en situation de handicap d'exercer les fonctions essentielles de ce poste.

Déplacements

0 à 25 %

Apply About employer

More about this job

Responsibilities

Provide technical support for business-critical systems, diagnose and resolve incidents, document issues, and escalate complex problems within service-level requirements. Maintain and update technology components and documentation, test system changes, and recommend improvements to system reliability and user experience.

Requirements

Requires a CIS diploma or two years of relevant experience, with at least two years of experience specified. Candidates should have hands-on experience troubleshooting systems, installing software, supporting users, configuring and updating systems, and providing basic network support, along with strong communication and problem-solving skills.

Skills

System Troubleshooting
Incident Management
Root Cause Analysis
Technical Support
End-User Support
IT Service Management
ServiceNow
Jira
System Configuration
Software Installation
Network Support
Hardware and Software Updates
Technical Documentation
System Testing
Problem-Solving
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Business-Critical Systems
IT Infrastructure
System Performance
Incident Management
Root Cause Analysis
Service-Level Agreements
Service Management Platform
ServiceNow
Jira
Hardware
Software
Network Components
Network Administration
Database Administration
Business Technology
System Configuration
Software Installation
System Updates
Technical Documentation
System Upgrades
Patches
Testing and Validation
End-User Support
Customer Satisfaction
Process Improvement
Foodservice Distribution
Transportation
Logistics
Supply Chain

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