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Added 9 mins ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 39 mins ago
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
Full-time
We have an opportunity for a Business Development Manager in our Edmonton office! We are proud of our remarkable Carlson team, and we are seeking an individual who leads by example and who…
Added 39 mins ago
Senior Product Manager, Applied AI
Udemy
Canada
Full-time
…scope and success criteria, the deployment roadmap, and the business value ultimately delivered. You will also help identify which customer needs represent repeatable product opportunities…
Added 40 mins ago
Manager, Human Resources (HR) Systems and Operations - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
The Manager, HR Systems and Operations provides strategic and operational leadership for the optimization of Human Resources systems, processes, and service delivery. The role leads the…
Added 40 mins ago
Senior Manager, Pricing Data & AI Enablement (6 Month Contract)
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
We are seeking a Senior Manager, Pricing Data & AI Enablement for a 6-month contract (with an option to mutually extend) to strengthen the quality, structure and usability of our historical…
Added 55 mins ago
Fraud Customer Success Manager
Equifax
Toronto, ON · CAN - Ontario - Toronto
Full-time
…help our clients maximize value, solve problems and improve business efficiency in the area of Fraud & Identity solutions. Key activities include functional solution design, planning and…
Added 55 mins ago
People Generalist
H&M Group
Toronto, ON
Full-time
Data Analysis and Reporting: Analyze people metrics and data to provide insights for decision-making and report on key performance indicators relevant to business units
Added 55 mins ago
Manager, Consumer Integrated Marketing - New Verticals, Canada
DoorDash Canada
Canada
A strategic, business-minded approach; you find trends in the data and look to gather audience-first insights
Added 1 hour ago
Manager, Financial Planning and Analysis
Staples Canada
Richmond Hill, ON
$110,000 to $120,000 USD / year
Full-time
This is an exciting opportunity for a finance professional who enjoys turning data into insight and influencing business decisions. As Manager FP&A, Business Services, you will support…
Added 1 hour ago
Technical Product Manager
ZenaTech Inc.
Toronto, ON
Full-time
…SaaS, and quantum computing solutions for mission-critical business applications. Since 2017, the company has leveraged its software development expertise and expanded its drone design and…
Added 1 hour ago
Manager, Financial Planning and Analysis
Staples Inc.
Richmond Hill, ON
Full-time
This is an exciting opportunity for a finance professional who enjoys turning data into insight and influencing business decisions. As Manager FP&A, Business Services, you will support…
Added 1 hour ago
Sr. Product Marketing Manager (Technical Products) - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
7+ years of experience in product marketing or business analytics in a SaaS environment with multiple products, preferably in the martech or adtech industry
Added 1 hour ago
People Generalist
H&M
Toronto, ON
Full-time
Data Analysis and Reporting: Analyze people metrics and data to provide insights for decision-making and report on key performance indicators relevant to business units
Added 1 hour ago
Senior Financial Analyst
CONA Services
Toronto, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 1 hour ago
Product Owner - Identity Governance Administration Platform
Intact FC
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
Experience working as a product owner, product manager, business analyst, or in a similar role within a software development environment.
Added 1 hour ago
Senior Product Manager Technical, Amazon Customer Service
Amazon
Vancouver, BC
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
Added 2 hours ago
Sr. Manager, Commercial Insights & Analytics
High Liner Foods
Mississauga, ON
Full-time
The Senior Manager, Commercial Insights & Analytics is the strategic insights lead for the organization - responsible for shaping how data, consumer understanding, and category intelligence…
Added 2 hours ago
Category Development Manage
Dawn Staffing Solutions Inc
Kitchener, ON
Full-time
Prepare reports and presentations highlighting business performance, key insights, and recommendations.
Added 2 hours ago
QA Team Lead
GS1 Canada
Toronto, ON · North York, ON
$95,000 to $115,000 CAD / year
Full-time
…engineering projects and data exchange services. Reporting to the QA Manager, you will drive the test automation strategy, mentor QA Engineers, and champion quality at every iteration…
Added 2 hours ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect is seeking a Solution Product Marketing Manager to lead market research, competitive intelligence, and solution strategy across its evolving portfolio of consent-based…
Added 2 hours ago
Analytics Lead, Central Market Management
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Toronto, ON
Full-time
Proficient in SQL and quantitative analysis, you can deep dive into large amounts of data, draw meaningful insights, dissect business issues and draw actionable conclusions.
Added 2 hours ago
Analyst, Online Customer Experience
The Home Depot Canada
Toronto, ON · Greater Toronto Area, Canada
$65,000 to $75,000 CAD / year
Contract
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Added 2 hours ago
Director, Operations Analytics
Sun Life Québec
Montreal, QC
Full-time
The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role…
Added 2 hours ago
Director, Operations Analytics
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
Full-time
The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role…
Added 2 hours ago
Directeur principal, Développement des affaires, Croissance du réseau et partenariats stratégiques / Senior Director, Business Development, Network Growth and Strategic Partnerships
McKesson
Montreal, QC
Full-time
…virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health,…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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