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Added 10 mins ago
Spécialiste de la chaîne d'approvisionnement // Supply Chain Specialist
Smardt
Dorval, QC
Full-time
Collaborer étroitement avec les opérations afin d'améliorer les performances des fournisseurs en matière de livraison et de qualité.
Added 10 mins ago
Principal Mechanical Designer
Worley
Oakville, ON
Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 10 mins ago
Principal Electrical Engineer
Worley
Oakville, ON
Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 25 mins ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 25 mins ago
Material Handler
JACK & JONES
Montreal, QC
Full-time
…JACQUELINE DE YOUNG are part of our wholesale distribution. Our office in Montreal is the centre of BESTSELLER’s North American operations and the workplace of almost 100 of our colleagues.…
Added 25 mins ago
Business Systems Analyst - Operational Technology Solutions
Irving Oil
Saint John, NB
Full-time
As a Business Systems Analyst within Operational Technology Solutions, you will work across business operations, Technology teams, vendors, and project delivery partners to investigate…
Added 40 mins ago
Supply Chain Analyst - THD Order Management
Techtronic Industries Canada Inc.
Toronto, ON
Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 40 mins ago
Senior Architect
A3C Collaborative Architecture
Lakeshore, ON
Full-time
Lead projects, build client relationships, mentor developing professionals, and explore sustainable solutions. Help shape where A3C goes next.
Added 41 mins ago
Principal Data Quality and Governance Engineer
''
Toronto, ON
Full-time
…strengthens the organization’s ability to use data confidently for operations, reporting, analytics, and strategic…
Added 55 mins ago
Analytics Lead, Central Market Management
CapitalG
Toronto, ON
Full-time
Support marketplace operations to provide world-class analysis, forecasting and reporting to stakeholders.
Added 1 hour ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Montreal, QC
$85,000 to $95,000 CAD / year
Full-time
This position offers hands‑on training and practical exposure to product knowledge, supply chain processes, operations, account management, industry best practices, and overall business…
Added 1 hour ago
Sales Representative
Marcus Evans Group
Pointe-Claire, QC
$58,000 to $89,000 CAD / year
Full-time
This is an in-person role located in our West Island office.
Added 1 hour ago
Fitness Consultant
Vivo for Healthier Generations
Calgary, AB
Full-time
Collaborate with team members across departments to support seamless operations
Added 1 hour ago
Manager, ERP Supply Chain Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Supply Chain Lead to lead Microsoft Dynamics 365 Supply Chain Management solutions for enterprise clients. This role combines deep supply chain…
Added 1 hour ago
Manager, ERP Delivery Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across…
Added 1 hour ago
District Manager II Operations (Greater Toronto Area))
WM
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers.
Added 1 hour ago
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life Québec
Montreal, QC
Full-time
The AVP, Strategic Programs, Innovation, Insights & Regulatory Operations provides executive leadership across Strategic Initiatives & Innovation, Data & Insights, Registration & Licensing,…
Added 1 hour ago
Assistant Store Manager Winners HomeSense Cobourg Shopping Centre
TJX Canada – Winners, Marshalls, HomeSense
Cobourg, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 1 hour ago
Ingénieur principal en plateforme (SRE), solutions d'IA/Senior Platform Engineer (SRE), AI Solutions
Syntax
Montreal, QC
Concevoir des modèles de référence (« golden-path blueprints ») permettant aux équipes produit d’assurer elles-mêmes le provisionnement, la CI/CD, le déploiement et les opérations.
Added 1 hour ago
QA Supervisor
Galaxie Brands Corporation
Hamilton, ON
$70,000 to $80,000 CAD / year
Full-time
…automation and industry disruption practices, we set out to lead the charge in reshaping how cannabis products are produced and…
Added 1 hour ago
Design Manager, T1/T3 Revitalization
AtkinsRéalis
Toronto, ON
$125,000 to $160,000 CAD / year
Full-time
Reporting to the Director of Operations, the candidate will lead and coordinate the implementation of multidisciplinary design standards and works collaboratively with the main contractor.…
Added 1 hour ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Remote, Canada
Full-time · Remote
This position offers hands‑on training and practical exposure to product knowledge, supply chain processes, operations, account management, industry best practices, and overall business…
Added 1 hour ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
Added 1 hour ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
Added 1 hour ago
Community and Government Relations Lead-Responsable des relations communautaires et gouvernementales
Office of the Commissioner of Indigenous Languages
Ottawa, ON
Full-time
Position: Community and Government Relations Lead

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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