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Added 12 mins ago
Bail Coordinator/Duty Counsel
Legal Aid Ontario
Toronto, ON
Full-time
We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, and Short-Term…
Added 12 mins ago
Quality Improvement Specialist
City of Toronto
Toronto, ON
Temporary
Considerable experience with at least five (5) of the following in the context of policy development, program planning, and/or service delivery: program reporting strategies, system design,…
Added 12 mins ago
Senior Analyst, Fulfillment Inventory Management
Swim Recruiting
Vancouver, BC
$55 to $57.5 CAD / hour
Contract
The ideal person is a self-starter and strong program manager who can bring clarity to complex, cross-functional initiatives, build alignment across teams, and turn strategy into execution.…
Added 58 mins ago
Manager, Governance
Inuvialuit Regional Corporation
Inuvik, NT
The Manager, Governance is responsible for coordinating and administering corporate governance processes, board and committee operations, and related corporate records. Reporting to the…
Added 58 mins ago
GUEST ATTENDANT, PART-TIME
Lifetimes Limited Partn
Peterborough, ON
$18.1 CAD / hour
Part-time
The Guest Attendant reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 58 mins ago
GUEST ATTENDANT, PART-TIME
Lifetimes Limited Partn
Peterborough, ON
$18.1 CAD / hour
Part-time
The Guest Attendant reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 1 hour ago
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
Full-time
…Centre. The LAW will work under the direct supervision of a Manager Lawyer and will assess complex and high-risk cases and will have decision making authority in criminal matters. The LAW…
Added 1 hour ago
Associate Analyst, Vendor Compliance
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Montreal, QC
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Added 1 hour ago
Contract Analyst - Canada
Terumo
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…healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and…
Added 1 hour ago
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Terumo
Vaughan, ON
The Manager, Contracts is responsible for leading the organization's contract strategy, governance, and lifecycle management processes to support revenue growth, profitability, and business…
Added 1 hour ago
Deputy Superintendent, Financial Institutions Regulation
Government of Alberta
AB
…Deputy Superintendent is responsible for overseeing compliance with the regulatory frameworks for ATB Financial and loan and trust companies under the Loan and Trust Corporations Act. This…
Added 1 hour ago
Quality Assurance Intern (Winter 2027, 12months)
Hitachi
Toronto, ON · (RSBU) Toronto
$23 to $30 CAD / hour
Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
Audit and Control Advisor
Legal Aid Ontario
Toronto, ON
Full-time
Prepares draft and submits reports for team lead’s or audit manager’s review; and discuss reports with clients.
Added 1 hour ago
Institutional Duty Counsel
Legal Aid Ontario
Toronto, ON
Full-time
We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, and Short-Term…
Added 2 hours ago
Manager, Customer Insights
Allshores
Halifax, NS
Full-time
Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business…
Added 2 hours ago
Supplier Performance Analyst
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Toronto, ON
Full-time
Reporting to the Manager, Supplier Performance & Vendor Standards, the Analyst, Supplier Performance is responsible for supporting Supplier Performance, policy administration, and…
Added 2 hours ago
Associate Strategic Implementation Manager (24 Months Fixed Term)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…be able to discuss additional details of our total rewards program with…
Added 2 hours ago
Manager, Accreditation and Monitoring
Government of Alberta
AB
Advancing the goals of the Program and System Supports Division by contributing to its mandate, core functions, and strategic objectives in alignment with the department's vision, mission,…
Added 2 hours ago
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Niagara-on-the-Lake, ON
Part-time
…is a warm and loving person who makes meaningful connections with those they are caring…
Added 2 hours ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
Coordinator, Sales Operations
Tourism Whistler
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Reporting to the Manager, Sales Operations, the Coordinator, Sales Operations plays an important role in supporting the day-to-day operations of Whistler.com, Whistler’s official booking…
Added 3 hours ago
Materials Analyst-Technical
WestJet Group
Calgary, AB
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and…
Added 3 hours ago
Manager, Sourcing - Contract
Brewers Retail Inc
Bolton, ON
We are currently searching for a Manager, Sourcing, reporting to Manager, Procurement. This vacancy is a 12-month, full-time contract opportunity. The Manager, Sourcing will lead the…
Added 3 hours ago
Manager, Unsecured Development & Control
Scotiabank
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The Manager of Development & Controls for Unsecured Strategy Enablement, Canadian Retail Credit Risk in GRM will work in close collaboration with centre of excellence teams, unsecured…
Added 4 hours ago
Service and Program Staff - Ticket Staff - Lively Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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