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Added 2 hours ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Montreal, QC
$85,000 to $95,000 CAD / year
Full-time
Use company training to become a product expert and assess customer needs to present effective solutions
Added 3 hours ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Remote, Canada
Full-time · Remote
Use company training to become a product expert and assess customer needs to present effective solutions.
Added 4 hours ago
Social Media Coordinator
Water Treatment Equipment Co
Brantford, ON
Full-time
Familiarity with CRM systems; Salesforce experience is a significant advantage.
Added 5 hours ago
Oracle NetSuite Solution Consultant
Oracle
Montreal, QC
$79,900 to $131,300 CAD / year
Full-time
Serve as an industry expert for Consumer Goods, Industrial Manufacturing, and Food & Beverage customers.
Added 5 hours ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
…Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also…
Added 5 hours ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
…Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also…
Added 5 hours ago
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
Full-time
The Solutions Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the…
Added 5 hours ago
Proposal & Commercial Operations Lead
Metro Supply Chain
Mississauga, ON
Full-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
Added 5 hours ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
…Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also…
Added 5 hours ago
Customer Onboarding Specialist
Jobber
Vancouver, BC
Full-time
…Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also…
Added 6 hours ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
Under the supervision of the Director, Enterprise Solutions, provides senior programming, systems analysis, systems design and database administration expertise in the development and…
Added 6 hours ago
Senior Salesforce Developer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Act as a Salesforce SME to other teams to ensure knowledge is propagated across Wealth i.e. upskill staff, training, etc.
Added 7 hours ago
Data & Business Intelligence Analyst
Colonnade Management Inc.
Ottawa, ON
$70,000 to $80,000 CAD / year
Full-time
…data warehouse to Power BI, SharePoint, Excel, and end-user solutions. The successful candidate will work closely with business stakeholders, technical resources, and leadership to deliver…
Added 8 hours ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
…vendor management. Our InfutorData (formerly Verisk Marketing Solutions) identity resolution and marketing intelligence data solutions address the challenges B2C marketers face in engaging…
Added 9 hours ago
Principal NetSuite Consultant | Non-Profit
Plative
Canada
Full-time
Act as the senior subject matter expert for nonprofit finance: fund accounting, grant budgeting and reporting, restricted/unrestricted revenue, and multi-funder allocations.
Added 9 hours ago
Consumer Operations Support Specialist
TransUnion
Toronto, ON · Burlington, ON
Full-time
…analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to…
Added 9 hours ago
Customer Onboarding Specialist
Jobber
Remote, Canada
Full-time · Remote
…Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also…
Added 10 hours ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
Under the supervision of the Director, Enterprise Solutions, provides senior programming, systems analysis, systems design and database administration expertise in the development and…
Added 12 hours ago
Social Media Coordinator
Culligan of Canada
Brantford, ON
Full-time
Familiarity with CRM systems; Salesforce experience is a significant advantage.
Added 12 hours ago
Assistant Manager, Business Development
Durham College
Oshawa, ON
market. With a focus on experiential learning, led by expert faculty, through
Added 14 hours ago
Senior Systems Integration Developer
Alert Labs Inc.
Waterloo, ON
Full-time
Alert Labs is a Canadian technology company specializing in smart building monitoring solutions that help property managers, condo boards, and building owners prevent costly damage, reduce…
Added 16 hours ago
Director, Business Analysis & Portfolio Delivery
N-able
Ottawa, ON
Full-time
…solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll…
Added 18 hours ago
Digital Consulting Architect, CPQ
Zaelab
Remote, Canada
Full-time · Remote
The Digital Consulting Architect, CPQ, reporting to the Director, Technology Solutions, plays a critical role in delivering scalable, revenue-driving Quote-to-Cash solutions for Zaelab’s…
Added 21 hours ago
Manager, Customer Experience
Sysco Canada Inc.
Winnipeg, MB
Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 23 hours ago
Manager, Customer Experience
Sysco
Winnipeg, MB · Sysco Winnipeg
Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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