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Added 11 mins ago
Human Resources Manager
Sprung Studios - UX-UI Design
Vancouver, BC
Full-time
Act as a trusted advisor to leadership on people-related decisions, organizational design, and change management.
Added 41 mins ago
Director, Strategic Communications & Media Relations
Dalhousie University
Halifax, NS
Full-time
…the university’s lead resource for media relations, issues management and crisis communications. It is responsible for strategically building, enhancing and protecting the reputation of…
Added 41 mins ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
Build strong relationships with senior clients and begin developing C-suite relationships while serving as a trusted advisor.
Added 41 mins ago
Recruiter, Salary
Towne
NB · Chiasson Office, NB
Full-time
…means mapping the market for hard-to-find talent, advising senior leaders with the clarity and confidence of a trusted advisor, and running confidential, high-stakes searches with precision…
Added 41 mins ago
Recruiter, Salary
Towne
NB · Chiasson Office, NB
Full-time
…means mapping the market for hard-to-find talent, advising senior leaders with the clarity and confidence of a trusted advisor, and running confidential, high-stakes searches with precision…
Added 41 mins ago
Senior Manager - Defence & Public Service - Industry & Enterprise
Accenture
Ottawa, ON
Full-time
You are a trusted advisor and transformation leader with experience in Defence, Public Service, National Security, or other complex public sector environments.
Added 41 mins ago
Government Relations Lead
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Serve as a trusted advisor to senior leadership, providing analysis, political intelligence, options, and recommendations on merging issues, stakeholder dynamics, government priorities, and…
Added 41 mins ago
Geotechnical Project Manager
Pinchin Canada
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 1 hour ago
Business Development Manager
Visavie
Ottawa, ON
Full-time
…existing relationships with retirement home partners and enable senior living advisor performance to drive growth for Spectrum – a leading provider of innovative home health care across…
Added 1 hour ago
Senior Governance & Control Analyst-1
TD
London, ON · Toronto, ON · Markham, ON
Full-time
As a trusted advisor to internal business partners, recognize and anticipate emerging trends, identify issues/opportunities and recommend actions to senior managementJob Requirements:
Added 1 hour ago
Chief Financial Officer (CFO) Strategic Business Executive
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Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 1 hour ago
Solution Architect / Senior Solution Architect - PubSec - Canada
Salesforce Partner Canada
Toronto, ON
Full-time
…and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common…
Added 1 hour ago
Financial Reporting Analyst
Manpower Alberta
Toronto, ON
$45 to $46 CAD / hour
Contract
Proven oral and written communication skills both to technical and non-technical stakeholders including being able to present to senior management
Added 2 hours ago
Senior Administrative Assistant, Tax
MNP
BC · Surrey, BC
Full-time
Make an impact with our Administration team as a Senior Administrative Assistant. This diverse team of professionals directly contributes to the success of the firm by supporting internal…
Added 2 hours ago
Director, Manager Research & Oversight
Aviso Wealth
Remote, Canada
$135,000 to $170,000 CAD / year
Full-time · Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 2 hours ago
Director, Manager Research & Oversight
Aviso Wealth
Remote, Canada
$135,000 to $170,000 CAD / year
Full-time · Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 2 hours ago
Senior Tax Specialist
Dow
Sarnia, ON · Prentiss, AB · Fort Saskatchewan, AB · Calgary, AB
Full-time
Acts as senior tax advisor for Canadian planning and legal entity transactions.
Added 2 hours ago
Senior Advisor, Management information
Desjardins
Montreal, QC · Levis, QC
Full-time
As a senior management information advisor, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze…
Added 2 hours ago
Specialist, Client Services
CIBC
Toronto, ON
Full-time
…day-to-day functions and activities related to the Croesus Advisor and Croesus Xpert portfolio management systems. You will assist frontline users at Wood Gundy branches by analyzing and…
Added 2 hours ago
Workday HCM Senior Consultant
BDO
Toronto, ON
Full-time
As a Senior Consultant in our Workday practice, you will play a key role in delivering end-to-end Workday implementations as part of broader Human Capital Management (HCM) transformations.…
Added 2 hours ago
Workday Finance Senior Consultant
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Toronto, ON
Full-time
Build trusted relationships with client leaders and serve as a senior functional advisor, bringing structured recommendations, leading practices, and a clear point of view
Added 2 hours ago
Geotechnical Project Manager
Pinchin Canada
Mississauga, ON
$80,000 to $100,000 CAD / year
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 2 hours ago
Director, Manager Research & Oversight
Aviso
Vancouver, BC
$135,000 to $170,000 CAD / year
Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 2 hours ago
Director, Manager Research & Oversight
Aviso
Toronto, ON
$135,000 to $170,000 CAD / year
Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 2 hours ago
Senior AI Business Analyst
R Systems
Canada
Contract
We are seeking Senior AI Business Analyst serves as a strategic advisor, product analyst, and transformation leader responsible for identifying, shaping, and delivering Artificial…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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