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Added 9 mins ago
Senior Account Manager, Agriculture
National Bank of Canada
Halifax, NS
Full-time
Atlantic Canada and the Canadian economy. As a Senior Account Manager,
Added 9 mins ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
The Senior Manager, Finance is a strategic leader providing financial leadership, insight, and decision support to the Contractor Services and Pro businesses. Partnering with business…
Added 9 mins ago
Construction Operations Manager
Homestar Inc
Quispamsis, NB
Full-time
We are looking for an experienced Operations Manager to oversee the day-to-day execution of our full scope of services. In this role You’ll proactively identify operational challenges,…
Added 9 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Pet Valu
Longueuil, QC
Full-time
Collaborer avec les équipes des Opérations, des Finances, des Affaires juridiques, du Design, de la Construction et de la commercialisation afin d’assurer la faisabilité et l’exécution des…
Added 25 mins ago
District Sales Manager
Flanagan Foodservice Inc
Moncton, New Brunswick
$90,000 to $110,000 CAD / year
Full-time
The District Sales Manager (DSM) is charged with leading our team of Business Development professionals in the field, and with growing sales within the Maritimes market. This role is…
Added 40 mins ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Demand Management Senior Manager, the Analyst, Demand Management plays a key role in supporting Demand Management operations, systems, and process improvement initiatives…
Added 40 mins ago
Account Manager, APAC
Merrithew International Inc.
Toronto, ON
Full-time
The Account Manager, Education Sales is responsible for driving revenue growth and ensuring operational excellence across Merrithew’s education business within the assigned territories.…
Added 40 mins ago
Manager, Contract
Terumo
Vaughan, ON
…world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two…
Added 1 hour ago
DIRECTEUR PRINCIPAL, GESTION DES PRODUITS, MARCHANDISAGE (CANADA)
The Home Depot Canada
Toronto, ON
Full-time
In this role, the Senior Manager, Merchandising Product Management helps shape the long-term direction for merchandising products while overseeing the execution of the product roadmap.…
Added 1 hour ago
Databricks Manager
Avanade
Toronto, ON
Full-time
…them in fit for audience language and value-based outcomes, to senior business stakeholders, technology leaders and internal sales…
Added 1 hour ago
Manager, Catering
Compass Canada
Edmonton, AB
Full-time
Job Summary: We are seeking an experienced Manager, Catering to lead catering sales and planning for a fast-paced hockey and special events venue. This role is responsible for managing a…
Added 2 hours ago
Chief Growth Officer, Wealth Management
Thorek/Scott and Partners
ON · Ontario, Canada
Full-time
Reporting to the CEO, the Chief Growth Officer is a senior executive responsible for growing Assets Under Administration (AUA) through advisor recruiting and retention, organic growth…
Added 2 hours ago
Senior Client Services Specialist
Avison Young | Canada
Calgary, AB
Full-time
Located in our Calgary office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 2 hours ago
(CAN) Senior Manager, Walmart Services
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Senior Manager, Walmart Services is responsible for leading Walmart Canada's on-demand third-party platform business, driving eCommerce growth through strategic…
Added 2 hours ago
Senior Compliance Officer
KellyOCG
Ottawa, ON
$50 to $53 CAD / hour
Contract
Provide cybersecurity compliance guidance and support to sales, presales, product management, and other business units on cybersecurity compliance-related matters, including RFPs, RFIs,…
Added 2 hours ago
District Sales Manager
Flanagan Foodservice Inc.
Moncton, NB
$90,000 to $110,000 CAD / year
Full-time
The District Sales Manager (DSM) is charged with leading our team of Business Development professionals in the field, and with growing sales within the Maritimes market. This role is…
Added 2 hours ago
Senior Agentic Demand Generation Manager
Absorb
Remote, Canada
Full-time · Remote
Strong B2B messaging instincts and a track record of outreach that generates engagement from senior HR, L&D or operations buyers.
Added 3 hours ago
Senior Manager, Commercial Operations
Takeda Canada Inc.
Toronto, ON
Full-time
The Senior Manager, Commercial Operations leads the operating rhythm, governance, and cross-functional execution that enable the effectiveness of the Canadian commercial organization and…
Added 3 hours ago
Project Manager- FMO
Black & McDonald Limited
Toronto, ON
Full-time
The Project Manager is responsible for overseeing facility and non-facility related projects and assisting with ad-hoc job scopes stemming from FMO contracts. As needed and as volume…
Added 3 hours ago
Corporate Partnerships Manager
CPA Ontario
Toronto, ON
Full-time
CPA Ontario is currently in search of a Corporate Partnerships Manager who will play a key role in growing corporate learning partnerships. Acting as a trusted advisor, they build strong…
Added 3 hours ago
Sourcing and Production Operations Manager- Gestionnaire de La Production et Opérations
DEX CLOTHING
Montreal, QC
Full-time
We are looking for an experienced, hands-on Production & Operations Manager to oversee day-to-day apparel production and keep our design, production, and sales teams aligned.
Added 3 hours ago
Growth Marketing Manager (B2B SaaS)
Veem
Remote, Canada
Full-time · Remote
Reports to: Growth Manager, with direct exposure to the Senior Marketing Manager
Added 3 hours ago
Human Resources Business Partner
TEEMA
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Partner with sales, service, operations, warehouse, manufacturing, and corporate teams
Added 3 hours ago
AI Engineer Intern
Electronic Arts
Vancouver, BC
You will report to the Senior Manager of the AI Platform team.
Added 3 hours ago
Senior Sales and Service Representative (Fitness Trainer) - Owen Sound Heritage Place
GoodLife Fitness
Owen Sound, ON
Full-time
Senior Fitness Trainers are highly motivated individuals who are focused on helping Members achieve their fitness goals. They execute both administrative duties along with the expected…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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